Overall Ratings & Reviews The Manor Elstree

Clean and efficient. Water pressure was poor though.

Room was spacious and comfortable with everything we needed. The main building was constructed in mid 1500's and is well preserved. We stayed in a more modern wing. All staff are friendly and welcoming, Joanna at reception is an outstanding asset for the hotel. Parking was easy, and internet was good. Breakfast was wonderful with offerings of a cooked as well as continental breakfast. I understand current owners are slowly updating the hotel however it is still well presented and maintained and a charming establishment. We would not hesitate to stay again if the opportunity arises

I would love to say I would visit again, but I’m unsure if I would based on the lack of attentiveness from staff and paying for a room that looked nothing like what is displayed on the images, which I believe is very misleading The room I booked and paid for was the Deluxe Room, which boasts to have a Queen Bed, it was a double sized bed which was a little bit of a letdown and the size of room was small We requested an ice filled bucket through the QR code that’s placed in the room and nothing arrived, we tried using the phone in the room which didn’t have any dial tone, called the reception from my personal phone and the receptionist asked us if we had received anything, to which we replied no and I had asked politely again if we could get one sent up along with some glasses. We only received the bucket when physically going downstairs and brought it up ourselves The positives are that there is ample parking, away from the hustle and bustle, it’s a lovely building, staff are really friendly when speaking to them, just I had hoped they would be more attentive in their service, the beds are comfortable, coffee machine and kettle in room so plenty of options and they’ve got cute mini homemade biscuits which are a nice touch, additionally for those of you that like a good shower, the pressure is really good Some constructive feedback would be to have soundproofed rooms as you can hear the hoovering and cleaning going on outside, fridges in rooms and bigger TV’s and to update

We are in this area monthly but have not as yet found a hotel that fills our requirements. The Manor is in a "tired" condition in our opinion. The breakfast buffet was not filled up regularly enough, the scrambled eggs, sliced cheese had to be requested and the wait resulted in the toast becoming soft. The general experience was "could do better", like my school report. Value for money was reasonable, bar prices at the higher end for a mediocre pizza and drinks. The best part of our stay was the very warm and bubbly young lady, who served in the bar yesterday evening. I'd give her a job anyday.

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Positives. Lovely place, great setting, smelt nice throughout, room large (delux double) comfy bed. Great terrace in sunshine Food good - breakfast very good. Staff all lovely and friendly at all times Minus :- No hairdryer in room and also toilet cistern was taking 30 mins to fill - asked at reception early evening said will sort hairdryer should be one and toilet no maintenance on weekend will speak with owner. Never heard again about either - didnt remind as once should be enough. Evening meal alot of items not available as just "changing menu". Shower warm but too powerful for holder - water going everywhere. Tv wires should be tucked away to finish off a nice room.

Arguably the best UK hotel i have stayed in within the past 15 years and that’s saying something! From the old-world charm of individually named rooms to the polite and friendly staff and the quality of the food, my stay was top drawer! Even a couple of minor issues that I brought to the staff’s attention were handled quickly and professionally; I will definitely be back!

Very good

Very nice Hotel and a pleasant stay. Would happily return.

Excellent accomadation and high standard of service and food

Lovely, quaint manor in the beautiful countryside just outside of busy London. Front desk staff very pleasant! Enjoyed my stay!

Lovely looking place in a beautiful setting. Rooms and hotel very clean. Comfortable stay. The hotel is a bit dated, shower curtain over bath. Looks like they are doing some refurbishing. A lot of stairs. Overall good food.

Enjoyed our seven night stay. Excellent service by amiable professionals. Will certainly return on a future visit.

It was convenient for my job and parking was great

One of the worst hotel stays I've experienced. I requested a ground floor room near the lobby, expecting the ground floor to be on the reception level, but instead I was given a room about as far away from reception as possible down several flights of stairs from reception. I noticed the stained carpet at the entrance to the bathroom immediately, but I was too tired from a really long day, to make the trek all the way back to reception with heavy bags at such a late hour, so resolved to just avoid stepping onto the mouldy carpet with bare feet. The room smelt musty, and on investigation discovered the large stain near the radiator, which was largely concealed by a chair. The room felt dirty overall, including blood stain on the desk chair, dirty bathroom (I has to remove several hairs from the bathroom floor and bath myself). The bed was comfy, which was the only saving grace. In the morning I rang through to reception several times for assistance with getting my heavy bags back up the several flights of stairs to reception, but the phone rang out every time unanswered, so was left to struggle alone. breakfast was fine but expensive at £18 and the overall price for the room selected (£140) was extortionate for the quality. I reported to reception how disgusted I was with the room and questioned why the guy hadn't answered the phone (which he apparently didn't hear, despite sitting right next to it), but no apology or offer of anything.Will never stay there again.

5/5

Lovely, would stay here next time in town.

Like an eclectic beautiful old friend, The Manor is a place that never fails to deliver. The staff who are all long serving are always helpful, considerate and care. The place is going through updates to bring it back to its finest and added to the good food & great cocktails we think its really good value.

Would stay here again, loved it!

Comfortable stay in an old English style manor.