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Unfortunately, my stay was not the best. After checking in very late, around 3am, I found that the bathroom light in my assigned room was broken. This suggests that maintenance is not doing a good enough job ensuring the facilities are properly checked and working. When I called the front desk, I was essentially told to wait until morning and use the bathroom in the dark. Only after I specifically requested a room change did they arrange one. The staff could have shown much better problem-solving and customer service in handling the issue. On top of that, the AC in the room was extremely loud. Every time it turned on, it woke me up, so I never got a good night’s sleep. Overall, the basic maintenance and room comfort need significant improvement.

Staff was professional and location was excellent close to a lot of amenities.

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Room was clean, complementary water bottles were nice. 12pm checkout was nice, they hold your luggage for free. Walking distance to square one shopping mall. Lots of restaurants nearby

Rooms not well maintained. Only cleaned for “15 mins” daily. Tables, bathroom counter, shower, other counter tops aren’t cleaned. They basically just take out the garbage. There are so many rules before cleaning staff arrives and when they come, they do such a terrible job. Like they’re in a hurry. They don’t organize anything. They don’t change the sheets or pillowcase. Floors definitely don’t get cleaned. They literally just re-make the bed with the same sheets. You can still see whatever stains were on there prior. We stayed for 4 nights and they only gave us 2 rolls of toilet paper. Everyday when cleaning staff cleaned, they did not replace the toilet paper. Almost like they were trying to conserve their stock. I had to ask the cleaning staff for toilet paper and she gave me just one extra roll. The complimentary water I found in my room was open, which was suspicious and I obviously didn’t drink it. The carpets in the hallway are so dirty with stains and some days paper garbage you can tell the cleaning staff don’t care to vacuum it. The carpets smell damp. Not well maintained at all! My major issue was just the cleanliness of this place. I was so disappointed. The front staff do an okay job. Nothing exceptional. Breakfast is insanely overpriced at $32 per person daily. Not included in your hotel room charges so it’s an additional charge. Nothing draws you to want to return. It’s okay for a night or two at most, something last minute. Shouldn’t be your main option.

The beds are not comfortable , after sleeping on it for three nights both me and my wife had neck and shoulder pain as the mattress was sunk in the middle. The hotel disables temperature control to go below 18.5 and the air conditioning will cutoff even if the room temp was 20 . In middle of summer this cause is to wake up multiple times during the night to fiddle with air con.

O

Quick check in, good customer service, 100/10 would recommend!!!

Fine, clean.

Location is convenient to Square One area. Comfortable bed. Room door closing is very loud and often sounded like someone was entering our room because the doors at the end of the hallway are very close together. Electrical outlet in bathroom did not work well. Had to play with it to get hair dryer to work. Sink drain had a bad smell. Good shower pressure. Parking is a bit tight. Staff was very helpful. Starbucks in lobby was convenient.

We enjoyed our stay. Thank you!!

Excellent location

Friendly helpful staff Cleanliness

Ideal location. Reasonably priced parking . Clean rooms and daily cleaning

We did not like the bifold doors for the bathroom in room 1503. Not private for a washroom when sharing a room with a friend

We have been Marriott people for a long time, and Starwood prior to the merge. We had a Marriott point stay, mixed with a paid stay, along with a Expedia air travel combo. We were treated extremely nice at the Delta Marriott Mississauga. We ran into a Manager named Jem our first day in the Pantry Kitchen getting a coffee. He and I chatted for a few mins and immediately connected, as he was originally from NY and we were from NJ (before retiring to Georgia). He assure us if we needed anything to let him know. We were on our 50th Wedding Anniversary trip. We ran in to him almost every day, (does he every sleep) sent us any assistance requested, making our stay a joyful memory. Plus remembering our names, faces, and why we were on our Trip, makes you feel special. The Hotel was a great place for transportation and gettng around, Uber, Bus, train, and lets not forget some great Food and drink. Close enough to Toronto, making jumps in to the city a easy task, but not the hassle of staying in downtown. Our Expedia package, paired with a skilled full extra day, made our stay spectacular and very affordable.

The staff at the front was not nice at all....we waited for like 20 minutes to be checked in...I just wanted a bed to rest after a long day in down town Ontario...horrible customer service....I will not stay here ever again....another thing she never explained to me that the parking was connected through the hotel...so guess what happened I ended up walking around like an idiot....I only realized after I checked out...wow...such a simple direction to mention....proper customer service is a must when you work at the front desk....

We stayed for three nights. Our room was never cleaned, we were in meetings all day and by the time we got back the cleaning staff had left for the day, asked for towels and got 2 small towels Place is dirty and the carpets in the rooms we're disgusting