Terrible as I have been parked overnight and someone has stolen my number plates from my car, awful experience, I recommend to avoid this hotel.

room was lovely and modern, unfortunately was a long walk to the room due to renovation works across the entire floor. Location was great, easy to get to the NEC from there with uber. Food was low point, very expensive and honestly the steak looked like a small burger in size and the mushy peas on the fish and chips looked like a snot smear on the bottom of the plate. Ended up eating elsewhere for rest of stay.

Rooms were recently renovated and they were clean and very nice. The hallways were being patched and painted, which is not a negative as they are simply updating the whole property. Would stay here again as it is conveniently located and very comfortable.

Clean Room, lovely newly refurbished, some areas still undergoing refurb/hallways etc with completed areas done to a great standard. Really helpful and friends staff / bar staff and a great stay. Thanks all

Awful stay. First room we were allocated was on the second floor which is not accessible only by stairs. Second room when we were about to go through the door a member of staff ran up to us saying ‘no someone is in there’ so they had given us a room that someone was already staying in. Third room and the one we ended up staying in was old, dated and falling apart. Mould everywhere worst off in the bathroom so we were unable to use the shower the whole stay. Carpet was missing in places. Curtains broken and hanging off. Stains on the bed sheets. Then to top it all off, work men working in the room above us starting at 7.30am with loud power drills.

This would have got a 5 star review had there not been any redecorating going on, leaving corridors dark and smelly. Will be great at the end of it though. Standard room clean and spacious, large tv and immaculate bathroom. The shower was amazing. Ate and drank at the hotel. Food was delicious and drinks reasonably priced. Don’t forget to tell staff if you are staying at the hotel as you’ll get 25% discount on all food. Plenty of parking, free at weekends. Only there one night but a lovely stay. Will use again if in the area particularly if I can get it at the same price - £58 per room for a Saturday is an absolute bargain!

Very professional staff.

Nice Clean Hotel, plenty of parking and friend staff

The building was being renovated, which we didn't know prior to staying. Required to walk through the entire building, up stairs, down stairs, up more stairs to get to our rooms. Food was really nice, great restaurant and all of the staff were helpful and friendly.

the dinner in the evening was exceptional. a good hotel.

Good value. Decent room. Great shower. Breakfast nice.

We had a lovely meal and the bedroom was very clean. The staff were very polite and helpful.Sadly the bathroom was not up to standard with black mould on the tiles. We didnt feel inclined to use either the shower or the bath.rotton wood beneath the bath.bit noisy as we were above the bar. Needed to leave at 4 in the morning to catch a plane so we didnt get much sleep.xx

I left before breakfsdt was served

The hotel is having an upgrade so corridors aren’t in the best condition but our room was clean and the breakfast was really good! Staff were so friendly and ready to help and go the extra mile! Would stay here again.

Room was fairly clean, entrance under renovation, cobwebs in the corner, staff were fine, not massively helpful, room had peeling wallpaper, could hear through the walls very easily. No WiFi, tv was so slow and only had channels 1-5. It was fine as a pit stop for a night, wouldn’t chose to return. Oh yeah, and only 1 towel in the room, bed was a small double

We had to ask for another room as the one they gave us was terrible. The new room they gave us was a refurbished, so when they get them all refurbished it will be so much better

Fantastic stay. Lovely rooms and service. Food was amazing and there was entertainment as well. Bonus.

I had a newly refurbed room which was very clean but stayed two nights and my room was not cleaned on second day or tea/coffee replenished which was a little disappointing.

Staff were wonderful can't fault them they were really attentive and caring. The first room we were put in was a bit of a disaster lol the tap in the bathroom was loose and had a huge hole under it, the whole room smelt of smoke and poo when we walked in the chairs arms were both hanging off soy partner fixed it and the WiFi is useless outside was awful too we were next to what looked like a dumping ground and it was so noisy, if you need to study or work don't bother due to the WiFi , but as soon I I told reception we were moved and into an immaculate room WiFi wasn't any better but everything in the room was wonderful and clean! Can't fault staff at all especially the lovely lady on the desk when we left she couldn't do enough for you. The gent in the food area was great too

The staff are all fantastic, helpful, kind and pleasant