The Regency Hotel Solihull

Stay of one night in a recently refurbished room . Which had its faults ,noise from corridor and other rooms awful . The 2 nd lock on the door was a security chain not something you see often in hotels . The toilet was packed around quite badly with huge amounts of cracked mastic one of the first things noticed on entering the bathroom . Above the bed were brown leak stains on the ceiling Black mastic tape to carpet across the room and more things . The bed was comfortable with nice linens and tea coffee etc available and a TV . It was a large room with windows to the front of the hotel but it did not provide a perfect nights sleep with the noise factor between rooms . It did not look like a recently refurbished room either with all the things wrong . On a positive note I’d like to say a big THANK YOU to the night Receptionist who was a lovely person ,we got talking whilst I was waiting for my taxi had I known he was there I could have passed the night with him chatting rather than listen to room noises . He is an asset to your hotel and I hope you realise his potential .

Everything was great.

The room was lovely well decorated and clean. I was worried after reading some of the reviews but found absolutely nothing wrong. The staff were very friendly and helpful. I stayed in room 245.

Room was modern and clean

Staff are so lovely, renovated rooms are decent quality as ive stayed before, but the old room i had and some of the other guests at the hotel agreed they were not livable, i had sticky stains on the floors and mold in the bin which i asked to be replaced but it wasnt. Others reported to me the same and bugs in the bed. Food was good at the hotel but i do believe that the old rooms shouldnt be available for stay.

The receptionist was fab, but the hotel!!! What mess. The first room is was tiny, dirty, no phone. The suite was DISGUSTING! STUNK like hospital food, i refused to get in the bed & left. Fire alarm kept going off. Why is there no phone to contact reception? Why was the bath & the bed dirty? Im fuming, i left at 1am after trying my hardest to calm my nerves from the2 fire alarms. Would love a re fund to be honest because it was truly a waste of money!!!!

A 3 1/2 * review. Staff helpful , only one bath towel for a room booked for two but was rectified very quickly, but corrupted key card so a trek back to reception . Same happened following day ! Was in a refurbished room which was fine if lacking lighting levels, bathroom absolutely no where to hang towels or put toiletries and door bangs into sink which "had" a rubber bung on the face of it !! Restaurant not one I would visit again , small portions and basic . Served wine with 'a head on' but accepted that there was something wrong and replaced it without question . Wife, whose on a diet, only wanted a single scoop of ice cream for which we were charged £6.50 ! Although building works don't start until 9 am could hear builders dragging materials around on the floor above us for early on , and on the stroke of 9 am power tools started up ! Handy for NEC . Charge £10 per night car parking which is a bit of a con !

Room we were in had just been refurbished to quite a high spec

Nice hotel, room was tidy but the bathroom smelt of bad drainage. Also doesn’t clarify you have to pay for parking on arriving if you book through Expedia.

The location is great and quiet

We stayed in a new refurbished room, whilst this as nice, there was no storage space in bathroom, we had to put towels on floor. There was on 1 towel which is not acceptable for a couple and had to ask reception for second towel. The bed was a very small double and was a spring mattress so these dug into my side, making it a very uncomfortable sleepless night. Workman started drilling at 7am in the morning in the room either above or adjacent, again not acceptable.

Ideal for what I needed it for Would stay there again

The Regency provided a good base for us to attend a two day work event

Good value for money. Very pleasant stay and helpful staff

Great value accomodation

Didn’t have breakfast but it looked good. Convient for us because we were meeting family and friends

Well worth the money

Yes

After a really bad start and 3 attempts I managed to get the room that I had booked. The room was a newly Renovated room. Clean neat and very tidy could still smell the new paint. The staff were very helpful.

I am hoping the manager Nick Windsor will restore my faith in this hotel. So far not a good experience . Charged for a breakfast I did not have. No apology , no reimbursement. Treated appallingly !