ดิ รีเจนซี่ โฮเทล โซลิฮัลล์

Comfortable

Yes

After a really bad start and 3 attempts I managed to get the room that I had booked. The room was a newly Renovated room. Clean neat and very tidy could still smell the new paint. The staff were very helpful.

I am hoping the manager Nick Windsor will restore my faith in this hotel. So far not a good experience . Charged for a breakfast I did not have. No apology , no reimbursement. Treated appallingly !

Wi-Fi was not working they would not reset. Curtains did not keep out light. Parking at sight expensive and not mentioned on Hotels.com overall poor. Would not stay again

I walked in to hotel to a clean reception, however two stairs have stains on them. The rooms didn’t get any better. The bath had no plug . Toilet roll holder was missing. The room was very run down. I slightly leant on the bed for it to move and I near fell. Bathroom is shocking. Skirting board around bath is peeling and however did the filling needs retraining. Other doors in the corridors were loud upon closing. That woke me up during the night. The hotel is in need of a desperate makeover. The staff on reception desk were very friendly. I only booked due to a have a cheap room as it’s close to the nec. I’ve stayed in other 3 star hotels and they weren’t as bad as this hotel.

Room was clean

Aging infrastructure in the rooms: broken toilet seat, mould on ceiling bathroom, loose carpet... Unmotivated staff. Food in restaurant is below standards.

The staff were very kind and accommodating

The hotel was dirty. It must have been undergoing renovation but it would have been nice to have been informed before my stay. The photos show the corridor leading to my room. To be fair, the restaurant, food and service was fine

I stayed there for one night and due to all night party and music was so Loud, I could not sleep well. People book hotel to come and relax and have a good night sleep not to listen Loud music and party. Rule should be NO music or party after 10pm or should have sound proof hall so people not disturbed. Awful experience. Will not go there again and won’t recommend to anyone who can not sleep due to noise.

Booked a twin room for 2 nights for myself and my daughter who had to visit a local clinic. Upon arrival the outside of the hotel looked great and very promising. Sadly the room was a massive let down. I cannot emphasise enough how disgusted we were with the condition of the room, massive amount of mould in the bathroom, to wall against one of the beds had plaster peeling off and falling on the bed. There was construction work during the day which was not mentioned and made any rest during the day impossible. Regarding the mould I am very sorry but you can buy a mould remover spray for a couple of pounds so no justification to let the room in that state; The same goes for the plaster crumbling, it does not take much to fix this. On top of room condition I ended up with bites after one night sleep which I am certain comes from the bedding. After all that we ended up leaving a day early disgusted by the lack of basic standard and cleanliness. I emailed the hotel a day later to explain but had no apology whatsoever and definitely no refund for at least the one night that we left early. This is not the standard you would expect for a hotel advertised as 3 star and charging over £80 per night plus £10 parking. What a disgrace.

The lady on reception was really friendly and helpful. The room was clean and cosy but could do will a facelift

Freshly decorated room. Bed could have been more comfortable. Parking spaces need remarking

Didn't have breakfast

A couple of the lights flickered in the room and there was an extremely loud fire door right outside my room, but it was cheap and good value for money.

My room was one of the older ones, too hot, and very noisy (probably air con unit?) close to it’s window.

Excellent value for money. Does have some minor issues if you're particularly fussy. We had a room overlooking the car park but how often do you look out of the window! Breakfast was typical of a lot of hotels being buffet self-service and some of the items had been in the containers a while. But they cooked my poached eggs to order and replenished the empty containers with fresh when I pointed out that they were empty. A little more attention from the waiting staff on this issue would help. However, for the price I was quite happy with the quality and will definitely stay there again.

The room was very hot (it was not a hot summers day), the mattress was cheap and uncomfortable. The dust around the carpet edges was thick with dust. Staff were lacking in customer service. No information was given at breakfast as to how it worked, had to ask for a plate. I was disappointed as I booked this hotel after it being recommended by a friend. I won’t be returning.

Good choice of facilities thou bathroom could do with an upgrade or face-lift