The Regency Hotel Solihull

A 3 1/2 * review. Staff helpful , only one bath towel for a room booked for two but was rectified very quickly, but corrupted key card so a trek back to reception . Same happened following day ! Was in a refurbished room which was fine if lacking lighting levels, bathroom absolutely no where to hang towels or put toiletries and door bangs into sink which "had" a rubber bung on the face of it !! Restaurant not one I would visit again , small portions and basic . Served wine with 'a head on' but accepted that there was something wrong and replaced it without question . Wife, whose on a diet, only wanted a single scoop of ice cream for which we were charged £6.50 ! Although building works don't start until 9 am could hear builders dragging materials around on the floor above us for early on , and on the stroke of 9 am power tools started up ! Handy for NEC . Charge £10 per night car parking which is a bit of a con !

Room we were in had just been refurbished to quite a high spec

Nice hotel, room was tidy but the bathroom smelt of bad drainage. Also doesn’t clarify you have to pay for parking on arriving if you book through Expedia.

The location is great and quiet

We stayed in a new refurbished room, whilst this as nice, there was no storage space in bathroom, we had to put towels on floor. There was on 1 towel which is not acceptable for a couple and had to ask reception for second towel. The bed was a very small double and was a spring mattress so these dug into my side, making it a very uncomfortable sleepless night. Workman started drilling at 7am in the morning in the room either above or adjacent, again not acceptable.

Ideal for what I needed it for Would stay there again

The Regency provided a good base for us to attend a two day work event

Good value for money. Very pleasant stay and helpful staff

Great value accomodation

Didn’t have breakfast but it looked good. Convient for us because we were meeting family and friends

Well worth the money

Yes

After a really bad start and 3 attempts I managed to get the room that I had booked. The room was a newly Renovated room. Clean neat and very tidy could still smell the new paint. The staff were very helpful.

I am hoping the manager Nick Windsor will restore my faith in this hotel. So far not a good experience . Charged for a breakfast I did not have. No apology , no reimbursement. Treated appallingly !

Wi-Fi was not working they would not reset. Curtains did not keep out light. Parking at sight expensive and not mentioned on Hotels.com overall poor. Would not stay again

I walked in to hotel to a clean reception, however two stairs have stains on them. The rooms didn’t get any better. The bath had no plug . Toilet roll holder was missing. The room was very run down. I slightly leant on the bed for it to move and I near fell. Bathroom is shocking. Skirting board around bath is peeling and however did the filling needs retraining. Other doors in the corridors were loud upon closing. That woke me up during the night. The hotel is in need of a desperate makeover. The staff on reception desk were very friendly. I only booked due to a have a cheap room as it’s close to the nec. I’ve stayed in other 3 star hotels and they weren’t as bad as this hotel.

Room was clean

Aging infrastructure in the rooms: broken toilet seat, mould on ceiling bathroom, loose carpet... Unmotivated staff. Food in restaurant is below standards.

The staff were very kind and accommodating

The hotel was dirty. It must have been undergoing renovation but it would have been nice to have been informed before my stay. The photos show the corridor leading to my room. To be fair, the restaurant, food and service was fine