Staff,clean room. Breakfast.

Staff is wonderful, the All Inclusive package is worth it (specially if you drink) people go above and beyond to help you. The rooms are comfortable and i love that it included some beverages in the mini bar cuz after all the activities i was parched when i got to my room. Pool is awesome and it has many activities (loved the ping pong table) and its own private beach. Definitely staying there again

The property was very well maintained. The rooms were very clean. We had a very good time. Very rested and comfortable. Just what we needed.

The resort it self was clean enough and the staff was helpful once you asked for help! They are definitely not pro active. The resort it self is OLD to say the least. It is run down to the point of dangerous especially in the pool area. The handles in the pools are barely hanging on and the tile is broken on a lot of parts of the pools. The lounge chairs are gross, dirty, and old. If you leave the resort which you will have to because there is not much to do just know you will come back to a very dangerously dark resort. Take a flashlight because you will not be able to see where you are going and it can be dangerous on the stairs. The resort needs up keep.I would definitely recommend not going unless you absolutely want to visit that part of Mexico.

Overall we enjoyed our stay. The resort was beautiful. The room was nice and clean. The only complaint is that if you don’t get the all inclusive, you can’t use the minibar fridge that’s in your room. It’s locked & if you want to use it they will charge you, even if you don’t consume the beverages that are already in there. That was inconvenient.

Location was beautiful

Such an amazing resort! Beautiful, clean and excellent staff!

Overpricing! experienced an unforeseen additional charge during my recent check-in. My Expedia booking specified a room for four guests (three adults, one junior), but the assigned room type accommodated only two adults. This discrepancy necessitated an immediate extra payment upon arrival, which was not indicated in my original booking confirmation.

Great service, food was good and clean

Room was filthy. Hair from previous guest and cockroaches inside the room. No wifi in any room (like in 1990)

The hotel was very empty felt eerie

Amazing resort! Everyone is so friendly and helpful.

this hotel needs a major renovation... it has great bones... so a thorough remodel would rejuvenate this tired venue... everything's dated looking!

Yes the room service was very good

Nice experience in general.

El hotel es muy bello pero al parecer lo están dejando decaer por falta de mantenimiento en general goteras molestas en habitaciones que no permiten descansar, filtraciones de los pisos superiores en área de baño, el lavamanos de nuestra habitación desprendido del mueble #114 los muebles en general descuidados despostillados, manchados en condiciones regulares, los blancos, sabanas toallas rotas muy desgastadas, los espejos manchados por edad y humedad, en general la atencion muy buena.

Nice

Beautiful

A staff or excellent.The breakfast was very good

Yes