Such an amazing resort! Beautiful, clean and excellent staff!

Overpricing! experienced an unforeseen additional charge during my recent check-in. My Expedia booking specified a room for four guests (three adults, one junior), but the assigned room type accommodated only two adults. This discrepancy necessitated an immediate extra payment upon arrival, which was not indicated in my original booking confirmation.

Great service, food was good and clean

Room was filthy. Hair from previous guest and cockroaches inside the room. No wifi in any room (like in 1990)

The hotel was very empty felt eerie

Amazing resort! Everyone is so friendly and helpful.

this hotel needs a major renovation... it has great bones... so a thorough remodel would rejuvenate this tired venue... everything's dated looking!

Yes the room service was very good

Nice experience in general.

El hotel es muy bello pero al parecer lo están dejando decaer por falta de mantenimiento en general goteras molestas en habitaciones que no permiten descansar, filtraciones de los pisos superiores en área de baño, el lavamanos de nuestra habitación desprendido del mueble #114 los muebles en general descuidados despostillados, manchados en condiciones regulares, los blancos, sabanas toallas rotas muy desgastadas, los espejos manchados por edad y humedad, en general la atencion muy buena.

Nice

Beautiful

A staff or excellent.The breakfast was very good

Yes

I have stayed at this hotel 3 times in the last 5 years. I have stayed in the hotel marina too many times to count since 2012. It has always been a warm, relaxing experience. The inclusive breakfast is easy ( they offer a beautiful buffet with fruits, omelets and egg cooked to order and many Mexican specialties when the hotel has higher occupancy. When occupancy drops the same foods are offered on the menu or by asking. Their green juice smoothie is fantastic! We have only done dinner at the hotel once. Our preference is to dine in town which is easily accessed by water taxis from the hotel dock. Our last stay was during the cartel troubles during February 2026. The hotel placed printed information at our room with the services changes and recommended “ shelter in” plan for guests. They were reminding visitors to make sure to have plenty of bottled water in the room and to dine or request any staff services before a specified evening hour. Many of the staff could not travel home after their shift, so sheltered in at the hotel, some overnight. The staff that had knowledge of what was happening on the roads and communities around us reported their sightings. The services during the “shelter in place” were minimally affected by having to use paper napkins instead of linen, some fresh food items had run low as delivery of fresh produce and laundry room staff could not get into work. I felt well informed, safe and thankful for so many staff members and their dedication.

See above. The room was subpar. The property overall needs maintenance.

Great staff. So friendly and helpful. Immaculate room. Delicious food. Lovely pool and grounds

Beautiful hotel, very run down and needs both updates and cleaning

very nice staff

Everything was perfect