Staff on reception were unhelpful- didn’t seem professional- sat outside socialising as guests arriving. Really unprofessional and poor hospitality.

The photos on the website are misleading — the rooms are much smaller than they appear, and there’s barely any space to store luggage. The location, however, is excellent. There are plenty of shops nearby, and the train station is only a block away. Housekeeping serviced the room daily, which was appreciated

Very good location, clean room

Our room was right beside a train track so we could hear trains all night! Good area, nice staff. Watwr and tea in room.

Poor air con, broken shower, poor communication with staff. Will not be staying again.

Room seemed clean but was in need of repair. Floor was coming up. Air conditioning didn't work and tiles grouting was discoloured. Bed was comfortable and clean. The hotel was closed to shops etc, lots of vans and trucks arrived during the night, making it noisy as we had to have windows open as air conditioning didn't work.

Great location as it's a 3 minute walk to the tube. Room was small but clean. Ideal value if stopping over for a night or 2. Singal poor at times if watching the TV.

Couldn’t alter the temperature of my room - no heating or A/C without the explicit say so of reception. Ridiculous

Reception was unfriendly and not helpful. The room stunk of cigarettes. The shower had no pressure. Would not recommend this place unless you have not other option.

There was a very nice person at the front desk for check in and who also helped to try and find the heater switch. Room was so very small and the bed placed right by the wall and window. Could not tuck in the duvet and it kept falling off. Radiator not accessible, staff tried to help but fortunately it got warmer so did not need it the second day. Underground station is very close and there is a wide diverse variety of restaurants close to the hotel Can hear the underground trains from the room, but not too bothersome. Creaky stairs outside my room I think too expensive for this size room and I am sure the larger rooms are more comfortable

Heating is controlled manually by reception which is strange. Room either too cold or too hot.

Don’t waste your money….too many better options. Stayed for 2 nights…. The front desk staff was not friendly but Alexandra was especially unpleasant. We were supposed to get two bottles of water in the room and didn’t. When we asked about it….Alexandra was extremely rude and said there was nothing she could do about it. TV didn’t work and she said there was nothing she could do about it. Rooms were very small. On the positive side, the hotel was cheap, located a block away from Earls court tube stop, and room was clean. I guess you get what you pay for….if you like rude front desk staff then this is the place for you!

The hotel was near to museums.

The hotel was clean and the location was very good, close to underground, shops and restorants. I am not happy of the room we got as I have paid for Double superior room and the person form the hotel gave me a standard double. The excuse was that there isn't another bigger room, as other people did the check in earlier. The check in was starting from 2pm and we did the check in at 2ish pm. Basically they gave our room to someone else and then we ended in a standard room. The person didn't really care about the situation. I wasn't happy of this service. But the hotel is good and it is great value for the money.

The floor was cracked and creaked, there was no elevator, overall it was fine. Good customer service

Not the greatest stay.

Clean hotel with easy access to the tube and everything around London had a lovely stay. Only down side was the breakfast and the fact the lift wasn’t working so we had to carry our suitcase up 5 flights of stairs. Also decor abit dated.

Great locatio close to shoping restaurants and the subway friendly helpful staff

The girl at the front desk was not ver y helpful and looked like she didnt like her job. Rooms are small, no help if traveling with medicine that needs refrigerating, they dont have minifridge in rooms

A good convenient place to stay near services, trains and eateries.