Overall Ratings & Reviews Champneys Mottram Hall

Service shockingly bad for multiple reasons: 1.Check in times not respected 2.I was billed despite having pre paid the room. 3. No housekeeping or replenishment of water I booked a total of around 70 people the week-end of June 28-30 and the consensus was just terrible lack of responsiveness all around. So glad we chose Chatsworth to host our daughter's wedding and not Mottram as originally planned. I am in hospitality and I can't stress how shockingly bad the service was.

X3 fans next to my room going all night. Must be a staff exit at the back of the room as you can hear them chatting there a lot (it’s itself fine but the noise carries). Walls paper thin could hear another family until 2am in the morning. Worn and shabby bathrooms, carpets, random batteries on the floor. The whole building needs upgrading it’s obviously past its day.

Spa was great but our room was more like a motel room then an expensive hotel. Restaurant staff not friendly and everything was over priced

Really lovely stay. The bedroom was large & a huge bed! Very clean, modern but classic also the added air conditioning was welcomed in the June temperatures. We added breakfast and it was yummy. Only negative from us, was the bathroom had a very strong smell of bleach. We washed down the shower area but the smell remained, even more so when we closed the door. Overall we had a great stay. Thank you

Perfect Stay for Grandparents – Accessible, Warm & Welcoming Booked a stay here for my grandparents and they were overjoyed. The hotel was clean, peaceful, and easy to get around, with great accessibility throughout. The staff were especially kind and attentive—nothing was too much trouble, and they made my grandparents feel truly welcome. They loved the comfortable room and relaxing atmosphere. A perfect spot for a stress-free break. Highly recommended for older guests or anyone looking for friendly service and a calm setting.

We were in room 330 paid over 500£ to look at bins!. The noise early morning or late at night was annoying. People/staff chatting around this area. Curtain in bedroom ripped. Plugs near the bed were round not normal 3pin sockets. Fan in bathroom use to turn on randomly and it rattled all the time. When we checked in receptionist was rude. Gentleman who was with her was lovely and all the waiters/bar staff were great. When I had to speak to reception again 2 ladies this time, I waited 10 minutes before they even acknowledged me. No apology just Rude! Very dated decor. Not worth the money. Nothing was included in your stay or use of pool/facilities etc that was another £15 a day to use. £26 for 2 beers and glass of wine. Food was excellent and great value for money. I wouldn’t recommend I am afraid or stay again.

We stayed for 3 nights for a wedding in a suite. Arrived to find we had been allocated a room up 4x flights of stairs with no lift- not great with a baby & toddler. No offer of help with our bags/pushchair upon check in. The cleaners spare supplies were thrown outside our room, which remained there for the remainder of our stay. The room was large, and the beds comfy. Staff on the whole seemed disinterested, sometimes rude and most of the time not very helpful. Reception never answered the phone, so asking for fresh towels meant walking down the 4x flights of stairs. Breakfast not great, had to ask for the basics (highchair & coffee) after being ignored for 15mins with a very quiet restaurant. I visited the gym, to which I was told was a £15 charge for 35mins, otherwise I had to pay £55. Sorry, this is ridiculous! Everything seems to be an “extra charge”, the hotel clearly makes its money through ripping guests off. Honestly, save your money and stay in a Premier Inn with superior service, room standards and breakfast!

Easy checkin, friendly staff, nice and comfortable rooms. The spa was a great option to add for some relaxation.

Hotel is very difficult to contact before arrival via telephone also the rooms are very old and tired

Lovely grounds! The room was difficult to find and needed a little TLC but overall did the job.

The staff were not very helpful. The hotel did not have rooms as advertised. Some of the breakfast buffet had mould on it. Access to the pool was prohibitively expensive for guests

Staff took a while serving drinks Not much selections for breakfast this morning very poor breakfast

Beautiful hotel, no negative comments

A very nice hotel in a lovely setting, I would stay here again

Staff were very helpful

Great place to stay. The Champneys resort is enormous and the only downside was the view out of the window looking at a brick wall.

After an anniversary stay I’ve come home with bed bug bites, there was cobwebs in the bedroom, and someone needs to look at the underside of the bathroom sink as when you are in the bath the pipe work is thick with dust! Thanks

Friendly staff nice food in Barney’s pool and spa facilities excellent will definitely return

Rooms were lovely, beautiful location and staff were great - perfect for what we went for. Spa was also lovely and very relaxing. Breakfast was also really nice and good for the price

Great location, lovely surroundings, love the spa cafe and the coconut lattes! Nice big comfy bed. Things which made me reduce my star rating to good instead of excellent: I’ve stayed with you a total of twelve nights this month due to my best friend have terminal illness and then passing away, so my summary of things to improve have been things I’ve consistently found on each stay: Pillows a bit flat, no room bar fridge, room service didn’t answer on two of my stays. Not a great range of food in your room service menu. No discount for my further stays which I had to book after the initial stay in march. Window wouldn’t close on current stay in 445. However, I will be back in July and stay again, as overall my stays with you have been delightful and these are small things in the bigger picture. Thanks again! X