Globalement j'ai passé un sejours agréable. Tout est bon sauf l'isolation qui n' est pas parfaite.

Great place, very comfortable.

Excellent location with a view of the river. Very nice staff who goes out of their way to help you. Comfortable beds and pillows

Le personnel accueillant et souriant La litterie très bonne. Bon petit déjeuner. Juste dommage que le matériel de la salle de sport soit partiellement hors d'usage, sinon tout est ok.

Clean room, quite old stuff, bathroom from another time. Needs a refreshing

I am totally disappointed on how old room was. In-room carpet, bathroom, everything was extremely below standards. Way below expectation for a Mercure hotel. Which makes me doubt on what to expect from a Mercure hotel in future

Great staff, nice and spacious rooms. Located about 10 minutes walk from the historic centre. The rooms should be updated as they have the look of an early 2000s room.

Grande chambre, spacieuse mais chambre a rafraichir.

Bon séjour, personnel sympathique , l'hotel bien situé proche du centre ville ( 10 minutes a pieds) et de la gare (10 minutes en bus ou 20 minutes à pieds) - Nous étions dans une chambre non renové, il fallait payé un surplus pour etre dans une chambre refaite je trouve le procédé limite. Le montant de préautorisation est également trop élevé, plus cher que le prix de la chambre !!!

Overall the stay was fine, there were one or two minor things that one would not have expected from a 4 star hotel. There were only paper cups in the room - one would have expected at least plastic or preferably glass. Although there was tea and coffee there was no milk or even powdered milk.

On the edge of the town has a wow factor reception but the rooms are poor in relation and need updating Benefit car parking at €7.50 per 24 hours which is essential as no available street parking 15 minute walk into town lots of choice to eat and drink

Wonderful room with a great view of the Loire River from our balcony. 8 minute walk to Orleans Center City and the tram. Staff was friendly and helpful. Lobby was gorgeous.

Perfect spot to explore Orleans and region from

Great location and really nice food and drinks. Staff were very helpful and friendly. Room was in need of some minor decoration (chipped paint etc), but was very clean and comfortable.

The staff were lovely. The reception and restaurant are renovated. Rooms and exterior of building in desperate need of renovation but fine for a pass through / overnight

Great

Excelle

Double bed for a family room on forst floor opposite lift and stair well. Incredibly noisy for most of the night by other hotel users. Also, noise from lobby area could be hears and breakfast being set up. Bedroom nowhere near as nice as lobby would suggest. Swimming pool tiny. Beer too expensive and wasnt allowed to put on our room bill when sitting at pool sode. Staff at front desk very friendly and helpful.

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Used this hotel as a stopover on our way to the South of France. Hotel is not in the best condition and could use a proper renovation (toilets don’t flush, pool was out of order during our stay), carpeting and bedding clean but old an worn. Staff was very friendly and helpful.