Because of the automated check-in, you do have to wait until the allotted time. However, this is the only real drawback. The rooms are large and clean, the beds comfortable and the staff very helpful (if you ever even need them, given how well-organised things are). It’s a short walk into Aachen centre, but you can get the bus, if needed.

It was so hot in the hotel, and there was so much noise from the street that my daughter and I couldn't sleep. The front desk staff was pretty impersonal and lacked customer service skills. Was also told this place had "ventilation" if would be somewhat comparable to having air conditioning before booking. When we arrived we were told the "ventilation" blew hot air, and indeed it did. What kind of special "ventilation" is that? The kind that should be standard in every high occupancy building? Anyways, we stayed one night and checked out. And that was entirely too long of a stay in this hell hole. Will never return.

It was very hot in our room even though there was supposed to be AC. We talked to front desk who assured us it would be cold at night, but it was still extremely hot throughout the night.

Brekfast and sitting area

Friendly Reception especialy

Room was clean and fairly comfortable, but air conditioning didn't work and window opened onto noisy main road with drunk people shouting late into the night. No room key - you have to use a six digit code every time you access the room. I booked three nights and paid extra for breakfast, but was told on my first morning that breakfast was not available any more - no explanation, no apology and staff didn't know how to process a refund. No answer on why I wasn't told this on checking in. Eventually got a refund of the cost of breakfast after more than two weeks and several messages, but still no explanation or apology, or compensation for inconvenience. OK hotel but absolutely no concept of customer service.

It was a great stay. The room was basic but beautiful and clean. The service was great and the breakfast excellent!

Here for one night. Good place and location.

Room was spacious but could be more cleaner. The service was okay reception staff not too friendly. The food was okay more option would be better. ovely outdoor space and relax environment. Overall it was a good stay.

very pleasant overall, suited our needs, would stay again in future. nothing we didn't like

Overall a pretty good hotel. We booked 2 rooms for a family vacation. Both rooms were a queen bed and were fine for us adults and our toddler. Rooms were surprisingly small, though, probably the smallest of all the hotels we stayed in during our Europe tour. Hotel provided a crib in one of the rooms for our baby which made it even more cramped. But as a plus the hotel did have the crib ready in the room when we arrived, which was great. Biggest complaint is the complete lack of parking. Their small parking garage only accommodates short cars. If you drive an SUV you will not be able to park in the hotel garage. I had to drop off my family at the curb and drive several blocks down the road until I finally found an available spot on the street. That whole ordeal was very frustrating. Breakfast was good. No issues with check-in or check-out.

Hotel was bright and well decorated. Garage was a bit difficult to use.

basic ibis styles. the room was a bit stuffy with no chair with a back, but i had a great view, it was clean, etc. Good location to walk into town.

Overall the hotel is fine. There is nothing fancy. It is older and the parking situation is hard to work with. The bar downstairs has simple drinks and pizzas which was nice.

Nice stay with friendly staff

Easy check-in. Clean accommodations. Efficient access to our parking space. Delicious morning breakfast. Excellent service. Thank you for the wonderful stay!

Average hotel; crammed room space! Not suitable for business trips, as there is no space for even a table in the room. However, the staffs are very friendly and the reception is just lively.

The room was clean and well maintained however the air con simply wasn’t good enough even at full force it nevered cooled the room. Opening a window wasn’t much better as then you got the noise from the streets around the hotel. Parking should come with a warning as anything bigger than a small hatchback and your in for a nightmare. We were given no directions whatsoever on how to use the underground automatic parking lifts. If it doesn’t fit in the boxes there are two bays on the ramp in to the car park and if they are full I guess you have to find your own parking. One good point was the breakfast which was plentifull and with a good selection.

good food, good location, rooms were a bit small, though, but clean

We have stayed many times, always a pleasure! Clean, very very friendly and a super breakfast.