Overall Ratings & Reviews Park Royal Beach Ixtapa - All Inclusive

The staff are very friendly, eager to help and knowledgeable around the area

Property is old and needs to be rebooted… Please don’t have kids on the side of the swim up bar… Should be an adult/kids section walkways from the pool to lobby are very slippery… Put down mats… Food at the snack bar terrible… Beach bar closes way too early!

I love it there! 17th trip to same place! It’s paradise

Absolutely loved it - only down was there was no mini fridge in the rooms. Def would come back though!

Great for families, great sunset views Comfortable rooms and the food options are real good

The staff went out of their way to make us feal welcomed and comfortable. The property was clean and someone was always cleaning and refreshing the maintenance of the property. The trees and bushes all were well trimmed.

8/10

Great resort for a family vacation. Food was good, pools great, staff outstanding. The only downside was the gym. Other than that, great property. We will be back for sure

Everyone was wonderful and extremely helpful. Food was great. Bring pants if you want to visit the Italian restaurant. I didn't

My son has celiac disease, and I was concerned that he would not have a lot of options for food. The chef heard about our concern and made special arrangements for him to have a gluten-free dessert every night. The staff throughout the entire property were so kind and welcoming.

This hotel has a lot of fun activities and the staff is very friendly. At checking I was not provided with the rollaway that my reservation included because of possible floor damage to the recently remodeled bedrooms’ floors. After talking to the staff and the manager the issue was resolved. A good place to stay

bad experience when checking in, one of the rooms not available, rooms in poor condition, air conditioning does not work in one of the rooms, in the others the thermostats did not work, there is no mini bar in the rooms, if you need water at night or something refreshing you need to call room service, the beds did not smell good and the only thing they told us when asking for help with all the problems, they said that the best rooms are for the hotel members, when booking through website or application does not guarantee rooms , first and last time at this hotel.

Hotel needs improvement

I like most the food

It’s old

Staff attitude was great. The services received in the restaurants and public areas were excellent.

The resort's staff is extremely helpful and engaging without being pushy. The food was good, the rooms comfy and clean, the resort within short distance to shopping area (besides the hotel's store).The location is great, the beach is wide, clean, safe and very pretty. The vendors on the beach are not aggressive or overbearing, and carry "licenses".

The staff we got to know were fantastic. 2 named Omar and 1 named Santos. They were friends to us, always glad to see you and genuinely happy at their jobs. Access to the beach is a little challenging. Food was good, breakfast is excellent. Loud and I mean LOUD, thumping music on the pool deck needs to be eliminated. We won't be going back.

The staff was very courteous and helpful. Concierge David was always ready to assist in whatever we needed or wanted.

Beautiful hotel and very convenient, super friendly employees