Excellent pool and squash facilities.

They were redoing the carpets in the basement. Thats great but as we are trying to drag our luggage and coolers by the workers who are spreading glue down it smells pugent of glue and a lot got on our luggage. Also the fridge did t work once we started unpacking everything. We ultimately go moved upstairs. It was one of the most expensive stays and we travel a lot. We never have complainedor found a hotel unsatisfactory. The staff were so loveky but this hotel seemed way over priced for what you get.

I love this property. The staff was so nice and accommodating. Room was so nice only thing was Ari condition was not enough and we was so tired to call and take care of it. Other than that I love it.

Place was cute and good amenities for family staycation

Its a petit hotell but it contains a 5* facility with a reasonable pricing.

Good location good staff

Everything was

Staff friendly. Located pretty close Canada Wonderland, restaurants close by . Both pools good condition. However staff was up working late in room across from us door was opening and shutting late in evening. Staff talking in the halls could hear everything.

dirty

the room was nice, clean and spacious. ac running well to keep room cool. we got the accessible bathroom which was great. minor issue was if we were not careful with the shower head spraying water or have the shower curtain fully set up, water puddles create outside the shower area and could spill into hallway/sleeping area. we just used towels to soak water up. the floors outside the bathroom do get slippery when wet.

I liked the balcony I didn’t like the location. I liked how it was so close to Tim Hortons

Bathroom slide door too tight to open.

Good

All went well except the front desk ignored kids running around the hotel. No response when I reported the issue. Called the manager who resolved the problem.

We were upgraded to the Sheraton and we had a great stay, great service , great environment. Good job guys keep it up!!

Truely 5 star experience

I checked in around 5 PM and immediately noticed the air conditioning in my room wasn’t working. I informed the front desk staff—an Asian gentleman—who said he would send a technician to take a look. I waited over 30 minutes with no response, so I called again. Still no action. Eventually, I had to walk back to the front desk to complain in person, as the room was unbearably hot and had no windows for ventilation. The only option was to keep the door open to let in air from the cooler hallway. A technician came by multiple times, each time assuring me the AC would start working within 30 minutes—but it never did. Finally, around midnight, a different staff member—a very helpful woman on the night shift—heard about the issue and immediately moved me to another room where the AC worked properly. What frustrated me most was that the original front desk staff told me the hotel was fully booked and a room change wasn’t possible—clearly not true. I'm grateful to the night shift receptionist for resolving the situation, but the overall experience was extremely disappointing, especially during a hot summer day. This stay was poorly handled and ruined my time at the property. I won’t be returning—and I’d caution others that the place is not well managed.

Nothing

I went on a mini trip with my parents and sibling and am so glad we chose this hotel to stay at. The staff are so friendly and prompt. We were able to get our room early. It was clean, modern and spacious. We loved that there was a pool, gym and free parking. Definitely coming back if we're visiting the area again!

It was quiet and safe. Nice and clean and rooms were nice and clean and spacious