Overall Ratings & Reviews The Lanesborough, Oetker Collection

This was, by far, the best hotel I've stayed at in London.

The Lanesborough Hotel offers a luxurious experience with impeccable service and elegant surroundings. The rooms are spacious, beautifully appointed, and provide all the comforts expected from a five-star property. However, the experience was slightly marred by condensation on the windows, which obscured the otherwise stunning view. Additionally, while the butler service was attentive, there were moments when the eagerness of the staff, particularly in their attempts to be helpful, felt a bit intrusive, compromising the sense of privacy. Despite these minor drawbacks, the overall stay was memorable, with world-class amenities and a prime location making it an excellent choice for those seeking indulgence and sophistication.

This hotel is exceptional - from the quality of the beautiful interiors, the many dining and bar options and the wonderful service. They make guests feel extremely welcome and went above and beyond to accommodate us.

Our 3rd Xmas stay at The Lanesborough and we have just booked for 2025. Fantastic hotel, best in London. Really cannot say enough about the wonderful staff, they are incredible.

Everything was wonderful and beautiful, and the staff were very polite and kind.

Excellent staff and service. Facilities a bit tired. Neighboring Peninsula is taking some clients away from Lanesborough.

The butler service is outstanding. Additionally I love the quaintness of the bar and even when sitting alone, everyone is attentive and makes you feel appreciated and comfortable. All staff are friendly and highly professional. For the vintage "English" feeling, stay at the Lanesborough. Next time I'll visit the spa and pool.

The best hotel in London. Luxury with the feeling of a family run operation. It’s excellent all round.

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

The Lanesborough continues to deliver on the promise of excellence in every area. Kudos to the the team..

Another wonderful stay at the best hotel in London. Everything about The Lanesborough is top class. The minute you arrive you are treated like royalty. Cannot wait for our next visit in a few weeks.

Great service, excellent facilities but room didn’t match descriptions at confirmed reservation. Promised Hide Park view and was given a wall in front of window. I could have saved approximately $500 if I knew a view would not be available.

Superb accommodations with outstanding staff. Everyone in the Library Bar was great, especially Michael.

My stay at the Lanesborough was wonderful. The concierge staff was very helpful and friendly. They went above and beyond my expectations. The same goes for the butler service which thoughtfully anticipated my needs. The hotel itself was beautiful and immaculate. Check in and check out was a pleasure. Overall, I felt right at home.

Absolutely beautiful hotel and amazing staff.

The Lanesborough is an exceptional hotel and having stayed at many 5 star hotels, including The Dorchester and The Ritz, this hotel tops them all. The hotel is immaculate and the staff welcome you as one of their family. Cannot wait to be back there next month.

The staff at at the Lanesborough is the best ever.

We stayed for the Xmas period and had all our celebration meals in The Lanesborough Grill. Everything and everyone was fantastic, it has to be the best hotel in London. It certainly is a step up from The Dorchester, Ritz and Savoy. It was so good we are already booking stays for 2023, including Xmas again.

Exceptional

Best location, friendly staff, and great service.