Everything was perfect

Hotel is on a mountain with great views, comfortable rooms, nice staff, parking and accesible through public transportation. 5 min to Banff’s downtown

Great

Rooms were well appointed & comfy, staff friendly & food of good standard. However despite us paying for a premium suite our room overlooked the car park and was quite noisy with people coming & going at all hours.

There is no elevators and there is hardly any parking. We arrived late after a tour and had to park far and had to leave our heavy bags in car because of hard Access to the room. Also there was no macrowave in the room. And seems like they had just done some halfway plumbing job. There was a cut piece of drywall that was not properly put back and it felt as if we had some critter's company in the room. The bathroom sink was still clogged.

I wasn’t aware that I would have to carry my luggage up stairs to my room.

Great stay. Lovely rooms with a real wood fireplace.

Lovely stay

The room was beautiful with a fireplace and living area. We really enjoyed our stay, and even saw a herd of elk in a nearby field. Beautiful area.

Friendly, helpful staff. Large clean room.

Clean Room, Great Location, Quiet, Superb Hot Tub, Friendly Staff. Very Enjoyable and Relaxing stay.

really nice room, mountain atmosphere, private

Excellent polite knowledgeable friendly staff, exceptional food, quiet

Location was sensational with beautiful views over the Rocky Mountains. Room was clean, and bed very comfortable. Staff were very friendly and helpful

The beds were very comfortable. It was quiet, but not close to downtown area. Bus service was available.

Absolutely beautiful. Parking and staff could use a little improvement, end of season though,the kids were probably worn out.

It was a very beautiful resort and friendly atmosphere

Clean room and bathroom

Great staff. Loaned us umbrellas, delivered a microwave to our room so we could heat up leftovers from the restaurant. Great outdoor hot tub. However, door was extremely hard to pull tight enough to lock, so I informed the front desk about it.

The location is great – feels remote and alpine. Staff, especiallu front desk were excellent.