Booked a triple sea view for 3 adults they gave us a room that is partially blocked by ( I have photos, if there is a way to attach them I will) other side of the hotel. The AC barely worked, and note that it was 100 degree F outside. They gave only one 350 ml water for 3 people once during our stay. Cleaning service was terrible...despite telling them and turning the clean room button on- it was not cleaned. And the worst part is the hotel (4 star resort? How?) has roaches crawling all over in the room. Again, I have the photos. Complained and they sent a guy with some spray...the guy admitted that they get a lot of complaints. Then they lost AC in the main restaurant (Merril). The other one (Porto) had AC but was full of flies. Complaining only gets you " we are sorry" response from the staff. How can this hotel is allowed to do business? I made a big mistake believing the reviews. Avoid this like a plague. And it was not cheap!

The staff was incredibly helpful, but I must warn you that the property doesn’t match the pictures on the Expedia website. The rooms looked old and outdated. While the staff was great, I wouldn’t stay at this hotel, especially for the price I paid.

The hotel has clean rooms and approachable staff

The hotels is ckean and lobby very nice. Staff very freundly and helpful Breakfast good and dinner ok My disappointment was that we did not find a double bed but 2 single beds together anf for a superior room I was expecting a modern room, but it was clean and view was pretty The bar had few items to choose as snacks 😕

Amazing stay, very clean and very helpful staff. Just it require some maintanance in the pool which it was not safe especially for children.

Poor breakfast

Room immaculately made up every day. Good supply of tea coffee ect. Good fitness centre and pool although chlorine a bit strong. Handy for bus to airport and Valletta. Walking distance to Gozo ferry. Paradise Dive Centre across the road offering try dives, guided dives and dive courses. Would book again

A very warm welcome from the reception team, choice of four lifts to the rooms. Overwhelming choice of delicious food at both breakfast and evening meal which includes complimentary unlimited beer,water and various wines as well as soft drinks. The rooms are very spacious with fantastic views of the bay. All the staff are really helpful.

Great hotel with many amenities and lovely staff. Very convenient location by the Ferry. Lots of activities for kids.

All good 👍

Very welcoming staff, room very spacious and clean. A large array of superb food at breakfast and evening

All the staff are so welcoming, the large bedrooms were very comfortable and clean and the variety of food was overwhelming and delicious.

Very nice atmosphere and the room was very big, so that was a plus. It was also very empty with a lot of amenities usually found in hotel rooms lacking - like extra blankets or even information booklets.

Room need a bit of maintance air-condition not working well. POOL AREA SKYLIGHT NEEDS MAINTANCE, TIOLET IN POOL AREA NEEDS MAINTENANCE AS WELL

Reception staff on arrival brilliant (Victoria) Room large and clean with all required amenities. Food was delicious.

Very good

The facilities were basic. The gym was ill-equipped with bad smell. The food was ok. The room was small for four people staying together. The temporary single beds provided were awful. They squeaked with every move while sleeping. There was a dip in the middle, so couldn't sleep well. The room had broken air conditioner that warmed the room instead of cooling it.

Good sized room with comfortable double bed. Kettle, small fridge, safe, coffee, tea, milk portions and bottle of drinking water provided. Excellent breakfast. Room heating in winter months a little unpredictable. Been here several times and will be going again no doubt. Indoor heated pool and small gym for guests.

Large room with big bathroom and balcony with sea view. Room was cleaned every day. Staff were very nice. Great location, a short walk from ferry port. Staff in Porto Restaurant were especially good.

Children groups can never be a good idea ifbyou wish to be rated highly