Absolutely beautiful hotel with amazing staff. We are Hyatt members and have been for a long time- and this is one of my favorite hotels we have stayed in. Upon arrival, we were immediately greeted by a very friendly staff member who took our bags to the check-in area and then up to our rooms with us. The hotel itself is very beautiful and they paid a lot of attention to the details with the decor. It is a pretty central location, but it is not right in the center of downtown which makes it a little quieter versus their sister location which is Hyatt centric(which was also fabulous). The rooms were GORGEOUS. Very stunning bathroom with French doors, luxurious robes and bath products and very comfortable beds. The gym was beautiful too with a panoramic view of Madrid. The breakfast in the morning had a great selection. The ONLY thing I will say is that when we were there on the morning of sept 6 at around 7:30am, an older women with glasses (she was a waiter) started talking about us under her breath to a different waiter about how we are Americans. She didn’t realize that I can understand and speak Spanish very well so I understood what she said. My friend and I were being extremely friendly so it is unclear to me why she was negative towards us and then never actually came back to our table. The rest of the staff at this hotel was amazing and I don’t wanna decrease the rating because of one bad experience with a staff member-but I would address this with the breakfast staff as it was offensive. This is the only time I have had this experience with a Hyatt staff member at any location worldwide.

We had a wonderful stay, and I truly want to thank the entire team for making our experience so special. Starting with the front desk, Adriana was absolutely incredible. Her professionalism, kindness, and welcoming attitude really stood out. At the restaurant, a huge thank you to Cristina and Gabriel for their wonderful service. They were both so kind, attentive, and welcoming throughout our stay. I’d also like to give a special thank you to Javier, the host, who was incredibly hospitable, kind, and welcoming. I also want to thank all the bellhops and doormen. Every single person we interacted with was so friendly, helpful, and genuinely welcoming. Their kindness never went unnoticed. Honestly, the entire team was incredible. You all made our stay truly memorable, and we would absolutely love to come back and honestly to everyone reading this is the only hotel you would want to stay in Madrid, highly recommend!

We had a wonderful stay at the Hyatt Regency Hesperia Madrid. The hotel was modern, clean, comfortable, and a very relaxing place to come back to after exploring Madrid. Our room was spacious and extremely clean, and the individual beds were plush and very comfortable. The shower was excellent as well, and we really appreciated having a room that felt comfortable and well designed for our stay. The lobby is beautiful and welcoming, and the overall atmosphere of the hotel felt polished and peaceful. The staff were pleasant and the hotel was well maintained throughout. The location was very convenient. Gran Vía and the heart of Madrid are only about a mile or so away, making it easy to reach the shopping, restaurants, and major sights while still being able to return to a quieter and more relaxing area. There is an overnight parking fee, but if you are comfortable driving in Madrid, I think having a car is absolutely worth it. It made getting around the city much easier and allowed us to see more without relying entirely on public transportation or doing so much walking. I also thought the hotel was a very good value compared with some of the other hotels we considered in Madrid. For the quality, comfort, location, and overall experience, I thought the price was very reasonable. The only amenity I would have loved to see was a swimming pool, but otherwise we were very happy with our experience. After long days of sightseeing, it was wonderful to return to such a clean and comfortable hotel. We really enjoyed our stay and would happily return when visiting Madrid again. Highly recommend!

This is a wonderful Hyatt one better Hyatt I’ve been to especially in Europe. We were very fortunate. Got the family room rooms which I totally recommend if you have a family of fuller. It’s a very large two bedroom kind of sweet with the extra space and liability is a potential getting upgrade. It just depends on availability. Location is excellent. It’s a little further out from downtown but not a big deal with the bus system and everything else. The staff are incredibly friendly. Their English is perfect. If you get an opportunity to get the club access, I would do it for small snacks and drinks

A wonderful family stay in the heart of Madrid. The Hyatt Regency Hesperia sits right on Paseo de la Castellana, so we were within an easy walk of the Golden Mile shopping on Calle Serrano and a short hop from the Prado and Thyssen museums. The rooms were elegant and genuinely quiet despite the central location, with marble bathrooms, plush bedding, and thoughtful touches that made traveling with kids easy. Service was the highlight of the stay. I want to specifically recognize Jorge, who looked after us during dining and was outstanding. He was attentive, warm, and went out of his way to make every meal feel special, including taking great care of our little one. That kind of personal service is what turns a nice hotel into a memorable one. Five stars across rooms, service, and location, and Jorge is a big part of why. We will be back.