Bed was a little hard for me but that is personal preference. Staff very friendly. Good food served very quickly via room service. Everything you need for a lovely stay away from home

Bteakfast was very good. Bar srock excellent Good night sleep

Had a club room with breakfast use of spa if you can call it that. Breakfast ok tables not cleared. Bog standard cooked breakfast. Room ok pillows hard one biscuit. Nice shower. Spa an issue second time to stay and visit. Steam full of local men swearing about women. I was the only woman in there it felt intimidating. This was also my previous experience i thought at 4pm i would avoid this.Really need to sort this out. You need a padlock for lockers wasn't told this so had to carry clothes around to pool. Sauna not working.

The hotel was very, very busy and noisy. The room doors banged hard keeping us awake. Overall, it was OK for the 1 night

Great value for money. Super comfy king size bed and very clean throughout.

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Very good place to stay if visiting West Midlands

Good breakfast Great gym! Room was clean Staff very helpfull

Great place to stay with good facilities. Clean, comfortable and modern rooms with good WiFi & a good shower. Will definitely be back.

Good.

Comfortable stay, friendly staff, convenient location with lots of shops and food places near by.

Great stay, staff really friendly

Good pool

We did not feel the breakfast was value for money. Our room was clean although it was freezing cold. For a club room it was disgraceful.

Good hotel, clean room , good swimming pool nice bar

Clean room, basic but enough for what we needed. Staff helpful and on~hand. Good bar area. Very good breakfast items.

Clean calm very relaxing nice peaceful place

. More Direct and Strong Version It honestly does not make sense to pay for a hotel room and then be charged extra to use the pool and gym. These are basic facilities that should come with your stay. If food is not included, then at the very least, access to the pool and gym should be. Charging guests extra for this, even for just one night, feels unnecessary and unfair. Very disappointing experience

Staff were friendly. Rooms were tired and could do with an upgrade. Terrible views as well

The staff in the restaurant were amazing but at reception/check-in, I found two members of staff to be particularly rude. I believe at least, we should’ve been offered a complementary drink for the lack of sleep due to Valentine’s Day celebrations, they ran into the early hours and it was extremely loud, we had a conference to go to. The reception team basically said we booked third-party as if we were lesser clientele. Our comfort was not a priority at this hotel.