Booked superior room in Augustus Hotel For a 2 night stay prior to a one week villa holiday on the outskirts of Florence. On arrival we were informed that our room was not on the main hotel complex but at the Hotel Lido 50 yards or so on the opposite side of the road. This turned out to be a very nice villa and although closer to the beach club had non of the usual hotel facilities such as bar, restaurant etc.
My problem is that at no time during my booking was there any indication that the room we had booked was not in the main hotel complex or grounds. Had we known this we would not have made the booking. We booked a 2 night 5 star hotel stay, not a villa stay.