Overall Ratings & Reviews SIDE, a Member of Design Hotels

Overal great experience

Staff at the front desk were very friendly and helpful. The hotel and the amenities were up to standards for the price. However, they made some shortcuts when tidying up the room so I have to knock them for that particular service. Other than that, stay was good.

Perfekt.

Positives are the location and the hotel seems reasonably new. Negatives are the service, we had to wait until 5pm until our room was cleaned.

Perfect

Fantastic hotel, highly recommended and a great location to everything you want to see in Hamburg. Room was clean and well presented. Staff were very friendly and accommodating the moment we walked through the doors. Lovely pool and gym amenities. If you have a late flight they will let you stay an hour 3-6 hours for a fee but it's worth it if you don't want to carry your bags everywhere. Thanks for a great stay!

Comfortable, quiet, stylish, and with very good service all around. Conveniently located in the heart of the business district. Definitely highly recommended.

Excellent experience-room, service, cleanliness, pool, breakfast location - close to parks, lake & 12 min walk to centre of town action - will definitely return

Great location ! Staff really good. Cocktails in the bar amazing!

It’s difficult to find the first time you drive to It.

Have stayed 4 times before will stsy again

Property and staff very relaxed and professional. 3rd time staying in the property. Mixed clientele from business people, families with young children and on my last night what appeared to be US rap star with full entourage. All well catered for

great hotel, the staff is very friendly and helpful.

Great location and comfortable rooms. Staff is very helpful

Muy bien ubicado, moderno, limpísimo, personal atento, proactivo, educado. Es una lástima no saber los nombres de un par de personas que nos atendieron que merecen un 100!!

My friend and I stayed 2 nights here this month. The location was great, walking distance to the attractions we wanted to see in the city and easy to access by public transport from the airport. We used the pool and spa facilities twice during our stay and they were great. Our room was spacious and comfortable. During our stay I suffered a medical emergency due to a pre-existing condition and as a result had to go to hospital. Throughout this emergency the staff were amazing. They looked after me and my friend and were so accommodating after our stay. I am very grateful to them, in particular David.

Very comfortable room, everything feels high quality, from the door handle to the dresser. We loved our breakfast and enjoyed the pool. Everyone in the staff we interacted with was helpful, friendly and professional. The location close to the Alster lake and the opera is hard to beat.

A very nice modern hotel in an excellent location. Your is walking distance from pretty much everything in central Hamburg. I have to complement the front desk staff on their friendliness and professionalism. They were truly superb. My room was not ready for check-in yet because I arrived early, yet they were completely accommodating in providing access to their facilities and could not have been more friendly. Really nice, professionally-run hotel.

This property really cured, very well structured and with all the commodities to pass an amazing time

Service and staff just amazing. Great people . We missed check out at 12 but were allowed to stay until 3pm without any complain. Great.