I didn’t even want to rate it with one star the website is false. I reserved this hotel because it said 24 hour room service and indoor pool but once we arrived they said they don’t have room service and the pool is not able to be used. Then we left the room so housekeeping could clean and they left everything the way it was all they did was make the beds they didn’t even change the sheets and nor did they try to at least fluff the sheets to get the dirt off! We pulled back the sheets to find a piece of paper and my hair still on the pillows! Mind you it’s my hair but come on if we paid for housekeeping they could have changed the sheets and also place trash bags in the trash cans they didn’t do any of that. Then they said they couldn’t have anyone come and clean because it was after 4:00 pm so they placed us in another room well the new room was terrible the ac didn’t work it was really hot and the toilet would not flush! The worst! Never again not to mention when I went downstairs to tell them all the employees were huddled in the front as if to be gossiping about my complaints because when I popped up they were in complete surprise and scattered back to work! Terrible terrible!

Súper buena atención desde que llegas hasta en el desayuno todos muy atentos y el menú muy completo.

Spacious double room. The breakfast is delicious.

Breakfast was delicious. Love that they make you fresh eggs any way you want them. Wish they always had Barbacoa all the time. Very nice staff and very clean. Wish they had hand towels to bathe and bath soap either liquid or bars.

Great

Awesomeness

Clean rooms , excellent customer service and especially the breakfast was excellent

I have to be wating for 35 minutes on line to check in

Clean quiet freindly stuff

Great service. Awesome breakfast and excellent customer service from staff. Ac was cold and it felt great. Will come back to this hotel

nice n peaceful

Nice Hotel, I like it very Safety

la tv no bajaba el volumen

Julissa front desk was extremely friendly and knowledgeable. The front desk staff were all friendly and accommodating. The kitchen staff and housekeepers were all accommodating also.

Very good

El aire acondicionado no enfriaba suficiente, el piso de la habitación estaba sucio al punto de notarlo en mis pies y en el desayuno sirven pancakes y no hay mantequilla ni miel

Todo esta bien por el precio que pague El cessation muy bien

By far the most clean hotel room we have stayed in Nuevo Laredo. The lobby, hallways and rooms smelled good, the only reason I'm not giving it 5 stars, is because the property is showing it's age.

Safe

They did not a was towel