8.8
Very Good
From 556 reviews
Cleanliness

9.2

Room Comfort

8.4

Location

8.8

Service and Facilites

9.0

Traveler Reviews Hotel Serrano

Number of reviews per page
20
40
Top reviews
Erez
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6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel Is dated and rooms as well. Made the reservation 12 month before arrival and asked Specifically for double bed - got a twin room which I didn’t like. Area is Ok but a bit far from Madrid gran via or Chueca viblly areas
Daniel
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Silvana
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I had a really disappointing stay at this hotel. One of the most basic expectations when booking a room is having access to hot water, especially for something as essential as taking a shower. Unfortunately, that was not the case here. There was no hot water at all during my stay—only freezing cold water, which made showering extremely uncomfortable and honestly unacceptable. After a long day, this was incredibly frustrating and not what I expected. Overall, this experience really let me down. It’s a fundamental issue that should never happen, and it completely affected the quality of my stay. I hope the hotel addresses this problem, but based on my experience, I wouldn’t choose to stay here again.
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Carlos
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10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Helen
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Although most hotels in Spain do not have air conditioning available during this time of year, we were fortunate that on the day we arrived, this property had the air conditioning running. Because of that, our experience here was wonderful. In the two previous hotels we stayed at, air conditioning was not available due to the weather not being considered warm enough, which we found quite inconvenient. We had to keep the windows open at night, and the outside noise made it difficult to sleep. Thankfully, this hotel had the air conditioning working during our stay, which made a significant difference in our comfort.
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Mara
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Would book this hotel again without hesitation! The neighborhood is absolutely wonderful, walking distance to incredible shopping and dining. The streets are peaceful and picturesque - like something you’d see in a movie. Our room was more than comfortable and spacious for my husband and I. Staff was very friendly, would have loved to stay even longer!
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John
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very clean room. Close to shops and excellent restaurants. Would definitely stay here again. Whole staff was very kind and helpful
Brandon
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location to do shopping
Tomas David
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff provided exceptional costumer service.
DEBORAH
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Very nice hotel.!! Great location!
Maria
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Habitación excelente, buena ubicación y el personal super amable! Definitivamente recomendable 10/10
Kristine Fuss
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The hotel was nice and the room was clean.
Olga
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Every aspect is above and beyond
Talisa
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.
Roger
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Air conditioner didn't work properly and it was very uncomfortable in our room. We didn't report it because we wete in a hurry next AM.
Periklis
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6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Is not a 4 star hotel. Location is good and breakfast is decent.
Carmen
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
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Jareth
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

La estancia fue excelente, nos atendieron de maravilla
Viviana
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Clean room!
SUYIN
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Number of reviews per page
20
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