For such big hotel, only five people working on the check in counter. So many people were waiting for the check in. I have waited for three hours. The room was ready for after 4pm. This is not the worst. The air conditioner for the whole building was broken. My room was 30 degrees.

I must say we were really let down by this hotel. Arriving at 14:35, we were told our room wasn’t ready. Fair enough, check in was at 15:00. We were asked to wait or go to a (REALLY overpriced) bar- which we did. Yolo. We come back at 15:30, and again told the room is not ready. Eventually we were accommodated, but the room looked NOTHING like the pictures of the rooms on expedia. Decor and functionality stuck in 1995, however clean with a lovely view. The most annoying thing- no sockets by the bed. Even kettle had to be plugged by the balcony floor- definitely a health and safety risk even without kids. We were given no information at check in, only to download an app which proved totally unnecessary and useless. (Do not bother). We showed up to breakfast one day, only to be told our breakfast is at a different restaurant completely- surely something reception could mention? The only points I am awarding this hotel is for the lovely breakfast hosts, who went above and beyond every morning. Pool- please forget it unless you wake up at 7am to reserve beds with towels. All the beaches across the street are private and paid extra. To top it off, I have NEVER seen a hotel gym to be paid, too. I cannot with a clean conscious recommend this hotel to anyone.

I was very happy with the place. The staff friendly and helpful, couldn’t do enough for you. Good entertainment and everything you needed was available within the hotel. However, the standard of cleaning in the hotel room required improvement especially the bathroom.

The hotel is a little run down and not all the amenities claimed were open. The room had a broken toilet seat and the bath drain closure was very dirty. Reception staff were standoffish and slow to service people however staff in restaurants and bars were lovely and friendly. The VIP lounge access was excellent to have.

We stayed for 3 weeks and had special assistance requirements. The hotel was fantastic in their help and understanding from the outset. The property and their staff are amazing and I would certainly travel back.

All good

Looking for a nightmare vacation? You've come to the right place! We read the comments - we couldn't believe it. The price convinced us... and we made the mistake of a lifetime. We're here for 9 nights in the old wing: Looks like a hotel from the 80's without proper maintenance Smelly hallways of dirty carpets. The room looks like an abandoned warehouse - scratched parquet, a broken refrigerator next to a new refrigerator, an air conditioner that makes a noise like an airplane but cools like a burning candle (and also puts out dust!), a sunken bed, a broken toilet, broken sockets, a balcony door that doesn't lock, broken lighting, a clogged sink, and a floor that hasn't heard a mop in years. The reception? They smile and say "come in the morning... maybe they'll free up some rooms." In the meantime - we sleep three nights without air conditioning. reception, lobby, dining room and public areas are all crowded. Breakfast with a thousand people, all industrial. Don't do this to yourself.

We payed extra for a room with a double bed and view of the garden. All we saw was the roof that stretches out towards the garden and the room had two single beds. We had to ask 5-7 times over the span of two days for new beds or a new room, but ended up pushing them together ourselves, only for the housekeeping to put them back. This is NOT a 5-star hotel, 3 at BEST. Do not waste your money here.

There is no variety in the food, the food does not change and every day it is the same. The pool is small and not adapted to the number of vacationers

Dirty all over, staff rude and the room I saw online wasn’t what I got!

Beautiful hotel in convenient location. Customer service excellent. Elevators not all working and has to walk down 15 flights of stairs. 1 elevator never worked at all. A/C didn’t work properly. Kept turning off and switch would not turn back on. I believe the switch plate needed to be replaced. Beautiful breeeze of the ocean accommodated for lack of proper a/c.

No conditioner for your hair, no soap, no iron to iron clothes since we were attending a wedding Cleaning ladies did not speak English or Greek

Hotel in amazing location and beautiful beach. Ok as a four star hotel but really wouldn’t call it five , as the finishes were poor. Few issues; 1-dangerous large mirror that was cracked and we reported it twice and nothing done about it. 2-wrong pictures of chosen suite didn’t have pool as advertised , and we were told Expedia got it wrong . 3- iron room had timer light that kept going out whilst trying to iron which is dangerous . 3-advertised with coffee tea making facilities and we had one coffee pod in the whole week, plus our friends were charged for their coffee in their room , 4- city tax higher than advertised on site and were slightly shocked when checking in and presented with the invoice. 5- though there is a large amount of breakfast available , the hot breakfast was cold to warm if you were lucky and we tried at different times and always the same.

The pools, the breakfast buffet

Property needs remodeling and updating

Rooms need updating, far from 5star hotel

Ok but outdated, overpriced for the provided quality

Dining arrangements were ordinary. There was a restaurant at the rear that was only availabile for guests that had pre-bought all their dining. This was often near empty, while the main dining hall was chaotic. Additionally one lift wa only available for people on floor 16, while the other two lifts often provide a slow service.

Small hotel rooms for the money. Bathroom not convenient for family.

They advertise a sauna and gym but you need to pay an additional €25 per use. False advertisement.