Always good

Friendly staff, clean &tidy.

Room was not great - mine was the "Westgate Suite" and was old fashioned with a TV that didn't work properly (I wasn't bothered as I didn't need it but others will be) and a shower system that looked "fancy" with various jets pointing at the body as well as the overhead but, in reality, was totally ineffective. Dinner in the bar area was bland, soggy and not very nice - I did feed back at the time and was met with a blank stare and an apology of sorts.

Helpful staff, clean room

Room was cold.heating was not on..tried to call but they didn't answer..and also when we reach there he asked for security and we paid 100 pound and the next morning when we checkout the lady said we can't give you 100 pound straight away..we need to call bank about it.and it takes 4 to 5 working days..so i mention that yesterday no one informed us about that..and she also not responding property so overall its a bad experience.

Issue with lock staff sorted imidiently

Bought as a gift. They really enjoyed the stay

Didn't have breakfast

Large suite, child and dog friendly. Lovely receptionist. *****

Booked this hotel last minute, first room curtain hanging off window, bath disgusting ok they upgraded me to a second room where the curtains didn’t even cover the window! Never again

Okay

Staff were very helpful and the room was clean, quiet and warm.

Clean and tidy friendly staff

I recently stayed at this place and overall the experience was decent, but there were noticeable issues with the heaters. The room never really warmed up, even after adjusting the controls multiple times. It made the room uncomfortable, especially at night. This place has potential, but they definitely need to address the heating system before I’d consider returning.

Smells weird

The bed was comfortable and the hotel staff very pleasant, I would definitely use this hotel again if I’m in the area

Unable to find the hotel due to poor signposting, another guest joined me to help me find it. The receptionist did not answer for half an hour.

Great room for the price. Lovely clean hotel. Nice breakfast with good selection

Lovely & clean. Deep bathtub. Easy check in. Comfy bed, spacious room. . Friendly staff

Room was small and cold. The bathroom was extremely dated and old with no variety of Tea selection. I wouldn't stay here again also as Breakfast was very expensive and more than what I would pay in London.