Hotel Playa Azul Cozumel

Explore Hotel Playa Azul Cozumel
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.0

Service and Facilites

9.6

Traveler Reviews Hotel Playa Azul Cozumel

Number of reviews per page
20
40
Top reviews
Julie
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Old building worn down furniture threadbare upholstery plywood room doors with old key locks that can be breached easily- not secure especially on the 1st floor off of the public areas including the bar, The pool is very small with murky water and the lobby has no air conditioning but several mosquitos. There are 2 brown vinyl lazy boy type chairs in a muddy clearing under some trees with a sign that indicates massages are $143 USD. This is not a hotel that should be open any longer. It should be condemned pending major renovations.
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Dina
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is a bit dated and small compared to the larger hotels around it, but it is well maintained and very clean. The bathrooms really need an update. We had a room that opened onto the pool. View was excellent. Bar was nice but a bit expensive $10 for a cocktail $5 beer. Food was also $$ $10 for an order of guacamole and $12 for a quesadilla. There arent many restaurants around so you are reliant on Taxis which are $150 pesos to surrounding restaurants or ride to the ferry.
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Sterling
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A very clean and comfortable boutique resort and on one of Cozumels best beach. Perfect for sunsets, it’s not a new crisp hip modern hotel, but very clean, comfortable bed, cold ac and plenty of hot water. Good Mexican style buffet breakfast comes with the price. The staff is very kind and friendly. It is located on the Northern hotel zone so it is very quiet, close to downtown and quick trip to the airport.
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Dell
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The beach at the property was the best. Plenty of lounge chairs available in both sunny and shady areas. The water was crystal clear which allowed from excellent snorkeling. The free buffet breakfast was excellent as well.
Rosa
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was beautiful room pool and beach
Giovani
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great for travel with kids. Steps from amazing snorkeling and a 5 min taxi from the City Center. A little dated and the shower drain backed up, but we loved our experience and the location. Staff was very friendly and kind.
Juan
icon-Family
Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great housekeeping staff
Galina
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It’s so so old and all stink humid and mold, we’ve had roaches in our room. Pools are old and ugly. Ocean and the beach are beautiful, stuff is amazing For this money I’ve stayed at way better properties, wouldn’t ever put 9 for this one.
Shellie
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel could use remodeling, location is great, and staff very friendly. The food and drinks were mid.
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

WiFi was a little weak; TV all streaming, beach area/bar nice; walk in ocean area rocky but doable
Maria
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

A very nice place, a beautiful beach, comfortable rooms with a spectacular sea view, good breakfast—I would definitely come back.
Maria
icon-Family
Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The breakfast was ok but the restaurant offers a variety of different options. We enjoyed having dinner outside and the food was delicious.
Michaela
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Loved the very spacious room, the location, and the staff was fantastic!
Natasha
icon-Family
Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We enjoyed every moment at this resort. From the beautiful decor, delicious breakfast, spacious room to the breathtaking views.
Rhonda
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Such a relief from the property we originally booked in town. The rooms were soundproof. Staff very nice and hotel was everything we wanted. Scuba with Chris is recommended!!!
Ronna
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

3rd time staying at the property. Just need to work on maintenance of property. Example, the lobby bathrooms were not working during our stay. Staff and room were great. Thanks
Jeffrey
icon-
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Good value. Excellent buffet breakfast included. Peaceful and quiet (first week of May). Wifi in my part of the hotel was very slow and unreliable.
Nancy J
icon-with Friends
with Friends
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The breakfast was always great. If you are looking for fun at a hotel, this is not the place. One outside bar closes at 5:00 p.m. The other bar at 11:00 p.m. No happy music at either bar. Gift shop was closed. Massage place was closed. We had the front desk call them to make an appointment. We would not stay there again. They charged us for a bottle of water from the room fridge. We never touched their sodas and water. Not a good experience at all.
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Sandra
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with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Be careful walking on the pier it has a slippery spot and also the ladder can be quite slippery. Other than that it's perfect paradise!!!
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We stayed in one of the oceanfront jacuzzi suites. Our view was incredible! The bed was comfortable and there was a small fridge. The hotel provides bottled water and we had breakfast included which was a hot breakfast, eggs/sausage plus yogurt and fruit. I can’t say enough good things about this wonderful small hotel. The staff was amazing, went above and beyond to make sure we felt at home. We will definitely be back!
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Number of reviews per page
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