Hotel Hacienda Paradise

Explore Hotel Hacienda Paradise
8.2
Very Good
From 619 reviews
Cleanliness

8.4

Room Comfort

8.8

Location

9.4

Service and Facilites

8.8

Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
Aixa
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

La ubicación y el precio es excelente. A solo pasos de la 5ta avenida, alrededor de la cuadra hay diversos lugares de comer, así como tiendas para suplir de cualquier artículo que se te haya quedado, alimentos agua embotellada, etc. En el mismo hotel puedes desayunar (la chica que prepara la comida es excelente) por un costo adicional, pero económico. La piscina esta abierta hasta por la noche, así que se puede usar al llegar de los tours. El servicio del personal excelente, pedí cambio de cubrecamas, cobertor para el frio en la noche, secador de cabello, toallas de piscina y todo me lo facilitaron rapidísimo. No es un lugar de lujos, pero tiene lo necesario para pasar la noche y algunas tardes que estuvimos, ya que todos los días teniamos tours fuera del hotel para conocer la zona. El sitio se siente seguro aún de noche. En par de ocasiones llegabamos tardes de los tours y caminamos sin problemas hasta el hotel.
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Rosalie
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff were all so sweet and attentive. The property was very beautiful. I would 100% stay here again
Manuel Isaí
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The cost is very accurate and my only "comment" will be for the installations 9/10. The room has hot water, Wifi, Pool, and is located in a very well area.
elizabeth
icon-Family
Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The pictures on this site do not even come close to what you see in this property. The room was slightly dirty, the pool
Elias
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.
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Hsiang
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Muy viejo el hotel, lo bueno es la ubicación y el staff del restaurante es muy amable.
Robert
icon-
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I travel a lot. In all my years, this was the absolute worst, most despicable place I have ever stayed at. The hotel itself was decent. But the staff, just awful. The sourpuss, unhelpful receptionist. The rude, aggressive manager. Just a terrible experience overall. The client's happiness does not matter AT ALL at this hotel. I would rather sleep on the street than stay one more night at this dump.
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Eduardo
icon-with Children
with Children
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Pros was the pool and it was quiet.
Meghan
icon-with Children
with Children
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Pleasant place to relax, especially with the greenery around the pool. No covers on beds, just sheets; ‘breakfast’ was coffee, water and pre-cooked toast with jam, not even cream. Some rooms have fridges but not all, no glassware. We got what we paid for though, and location was perfect.
Jose
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.
Sam
icon-
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great location, friendly staff, very affordable!
katelyn
icon-with Friends
with Friends
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.
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Alexandre
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Good clean room great atmosphere . I would come back. Thank you for the hospitality
Lucy
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.
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Mark
icon-Leisure
Leisure
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
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Serena
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Hysni
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
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karlton
icon-
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
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Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Number of reviews per page
20
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