Overall Ratings & Reviews Moon Palace Cancun - All Inclusive

Guests booked with Expedia were put in rooms far away and denied airport Transportation

Our room was hot. Was moved to another room which was also hot.

Great place to stay

Beautiful hotel with several pools and food options. This was the first time we were able to stay at an all inclusive hotel and got to make reservations for the restaurants that we wanted without everything being booked up. The staff greeted us with flowers and were extremely friendly. The food was amazing even the buffet was great! The rooms were perfect! My family had the best time and will be going back next year!

No one mentioned the smell of H2S gas that seemed to emanate from the ocean and poison the air was included as well. As soon as the chauffeur opened his window at the resort gates a horrific smell filled the van and tortured us until the minute we left the dumpster style resort. This place makes tourists feel closer to hell than to a place of enjoyment and relaxation. I regret every penny spent on this trip and I’m lucky to be back home after this overall catastrophic experience.

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The quality of The Grand was very impressive.

Great

Personnel there were extremely pushy attempting to sell the company’s excursions, expensive beauty and spa treatments. Upon arrival and upon departing… I was constantly harassed at both ends. The food quality was way below standards. I preferred using in room dining where the food quality surpassed that of the restaurants. I understand that it is their job to try to sell their brand, but I am sure I was not the only person that felt so targeted. I went there to relax but received the opposite. I will never return to any of your properties. They should allow the guest to approach any services they desire to obtain.

Horrible service.

If you're considering staying at Moon Palace Sunrise, be aware that their sales team can be quite aggressive in selling their memberships. When we visited, they took us on a tour of the Grand and promised breakfast and a free day pass, but it was a total waste of time. The catch? We had to sit through a grueling presentation that lasted over 90 minutes. If we'd known about the lengthy presentation, we would have declined the tour altogether. It ended up taking up half of our day. On a more positive note, the staff at the Sunrise location were friendly, but the sales team's behavior was a major letdown. The food was hit-or-miss, and the pool could have been cleaner. The resort's size can be overwhelming, and the beach had a lot of seaweed, which made it smell unpleasant. Overall, it was a mixed experience. Don’t think we will come back.

This was really nice, and one of the biggest resort I ever visited. My family had a ball!

The grounds were very pretty however, everything took forever to accomplish. We checked in and the bathroom floor had hairs in it and the phone in the bathroom had pubic hairs on it. Disgusting. I called and they came to clean it up. The next morning, the bugs were all over. Every single day we had not one but several bugs in our room. Then to have dinner you need to make reservations and the reservations are not available for days out, only 2 days ahead. By the time we would get around to making a reservation everything was taken. We finally got a dinner reservation for 6pm when the restaurant pier 8, opened. We sat down and ordered however our food took way over an hour to come, my kids were starving. My husband had to get up and go to the bar to get his own drink. I got up and left after an hour of waiting for our food. Terrible service. Walked in to the buffet and got seated and food right away. The beaches at the resort were disgusting, and smelled too. You could not get in the water. Overall, I would not go back.

Will not be back.

Everything was good except when they gave us a day pass for The grand but didn’t tell us about the 90mins presentation. If we would have known I would have not wasted half my day to get a day pass. We told them we don’t want the membership but the staff was rude and they didn’t want to take use back to sunrise. I will not be back to moon palace anytime soon. Other Cancún resort doesnt try to sell us stuff. With that being said we will not be back here.

Great resort for kids! Always something to do, and great food

El lugar está perfecto, la atención que te brindan igual, los restaurantes, bebidas, todo excelente, lo único que quizá no, el mar estaba horrible y con mal olor, y que los edificios, elevadores no corresponden a un 4 diamantes, están algo viejos y los elevadores sin aire

A great vacation place

The property is nice, a little bit dated and needs more maintenance. The pools need a lot of maintenance. Service personal are nice. Food and restaurant options are a 4 star. Liquor option I would give a 2 star rating. I hated the fact that from the moment you walk in the lobby, there are 20 desk selling you time share... it is disgusting and disgraceful to go on vacation and been lied an push into buying from day one to the day you are checking-out. Even at check-out you get ambushed in the second floor.

Your timeshare host Noemi lied to all of us and wasted an entire family day for us