MYR | EN
Deals
Get App
Partnership
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Attractions & Activities
Trains
Cruises Ticket
More

Moon Palace Cancun - All-Inclusive

Resorts
Finding rooms for you...
8.4
/10
Very Good
3,122 reviews

What Guests Say About Their Stay

Irma Yolanda

10.0
/ 10
Loved the resort. We traveled with our four kids and we all loved it. Would definitely stay there again.

Heric Alfredo de Jesus

10.0
/ 10
Beautiful property! This was our second time staying there. We traveled with 4 kids and we all loved it. Would definitely do it again.

Suresh

10.0
/ 10
Looks every thing is great and service was awesome just wondering how they managed the property.
In the Area
See Map
Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More

What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
Discover More Places
Lobby Moon Palace Cancun - All-Inclusive
Exterior 2 Moon Palace Cancun - All-Inclusive

Discover More About Moon Palace Cancun - All-Inclusive

General
Near Xoximilco

Location
Located in Cancun, Moon Palace Cancun - All-Inclusive is by the ocean, a 3-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Grand Outlet Riviera Maya - 0.6 km / 0.3 mi
Xoximilco - 0.7 km / 0.4 mi
Moon Palace Golf Club - 0.9 km / 0.6 mi
El Tinto Golf Course - 2.3 km / 1.4 mi
Arrecife de Puerto Morelos National Park - 4.5 km / 2.8 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4.5 km / 2.8 mi
Playa Coral - 9.4 km / 5.8 mi
Riviera Cancun Golf Resort - 10.7 km / 6.7 mi
Parish of the Risen Christ - 11.5 km / 7.1 mi
Petempich Bay - 14.4 km / 8.9 mi
Delfines Beach - 15.9 km / 9.9 mi
Pabellón Cumbres Shopping Center - 16.3 km / 10.1 mi
Plaza La Roca Shopping Center - 16.8 km / 10.5 mi
Hospiten Hospital - 17.2 km / 10.7 mi
Museo Maya Trailhead - 17.4 km / 10.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 8.4 km / 5.2 mi
Tulum Intl. Airport (TQO) - 152.4 km / 94.7 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor pools.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining
Grab dinner at Momo Teppanyaki, a restaurant that specializes in Asian cuisine. Dining is also available at the 2 coffee shops/cafes, and 24-hour room service is provided. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 3 swim-up bars. A complimentary buffet breakfast is served daily.

Rooms
Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

All facilities in Moon Palace Cancun - All-Inclusive

Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Functional Hall Moon Palace Cancun - All-Inclusive
Functional Hall
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

Transportation

  • Valet parking

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Kids and Pets

  • Children facilities

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Pets

Service Animals Allowed
Read All

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Kids club, Toys, Children games, Children pool, Poolside bar

Frequently asked question in Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?
The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive is a 5.0-star hotel.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3 floors.
See All

More Reviews from Other Guests in Moon Palace Cancun - All-Inclusive

Overall Ratings & Reviews Moon Palace Cancun - All-Inclusive

Other sources (3,122)
8.4
Very Good
From 3,122 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Kathleen
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We really enjoyed our stay. Amenities were easily accessible and food was good. The only complaint is that they aggressively try to get you to join their vacation club.
kaival
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It has been the order experience ever
Leonardo
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Todo muy bueno
Irma Yolanda
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Loved the resort. We traveled with our four kids and we all loved it. Would definitely stay there again.
Heric Alfredo de Jesus
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful property! This was our second time staying there. We traveled with 4 kids and we all loved it. Would definitely do it again.
Qin
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

对旅行要求不高可以选择
Noel
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Friendly stuff, clean room and excellent amenities!
Maksym
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best vacation of my life!!! lovely place!!!
Suresh
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Looks every thing is great and service was awesome just wondering how they managed the property.
Katelin
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the steakhouse. We did the presentation for the Grand water park pass. The water park was fun, and the food at The Grand was noticeably better. However, I wouldn’t spend vacation time on the presentation again. The resort credits were disappointing—we had over $1,250 and couldn’t find much to use them on. Even after saying no, we were repeatedly pressured to buy, including at checkout. Our biggest negative was the staff. Everyone was polite, but not nearly as warm or welcoming as we’ve experienced at other Caribbean resorts. We also noticed missing pool tiles and the pool was dirty to the point when you got out you needed to shower immediately. While there were workers constantly scrubbing it did not remove the problem. Overall, we made great family memories. I’d definitely return, but I’d love to see less sales pressure and friendlier service.
Read More
vinodkumar
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Don’t west money
Bara Gorgis
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect room really clean
Phara
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice
Tamika
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The resort is nice . But we stayed at sunrise and the water park is not included . Also my safe box in the room don’t work and eBay day I would call and they never fix for 7 days
Kelly
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling
Read More
daniel
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel itself is not too bad, but our room was a horrible experience. We had rats in our AC vents on the third night and realized that there was mold on top of the shower head the last night as well as the entire property smells like sewage and it is definitely not just because of the seaweed or sagassum. It’s a horrible awful smell. Would never recommend moon palace sunrise to anyone
Read More
Paola
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Spa is super
LaShonda
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property was nice and the staff were fantastic. The only issue was the strong sewage smell at the sunrise property. Also I didn't get what I was promised in the timeshare/ membership presentation. I would definitely avoid the presentation wasted precious hours that I can't get back.
John
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Got to the hotel and were advised that we had to pay $100US per day for the kids to use the waterpark (huge disappointment) pool was really dirty and not cleaned often enough. Garbage was still around the pool the next morning from the day before. My husband has a disability and the carts were very hard to find and people would run to them and fill them up so we were often left behind because he can't run. Restaurants were good. Enjoyed the drinks. Staff was friendly. Resort credits are useless!!
Read More
Bardo
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing resort from top to bottom. Staff was extremely friendly, good amount of amenities and activities throughout the facility, the pools and bars were great, the beach was nice (but full of sargassum). The food was 7/10. My ONLY complaint is that they don’t have elevators for the rooms. The lobby is on the second floor, and the pool is on the first floor. So no matter what you do, there isn’t a floor that doesn’t require you to go up or down stairs to get to where you are going. They put us on the third floor. We have kids, so this was very tedious with a stroller. All in all, I’d still give this resort a 10/10 because the entire experience was amazing. A lot of people wouldn’t recommend it, but take the 90 Minute ‘Timeshare’ presentation so that you can get 2 days of day passes for The Grand. It’s worth it to spend two days over there and eat at the restaurants and go to the waterpark.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Moon Palace Cancun - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Cancún
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)