Moon Palace Cancun - All-Inclusive

Others
8.4
/10
Very Good
3,096 reviews

What Guests Say About Their Stay

Soubhi

10.0
/ 10
I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.

Jennifer A

10.0
/ 10
Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.

Jaylene

10.0
/ 10
Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
In the Area
See Map
Carretera Cancun-Chetumal Km. 340, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Moon Palace Cancun - All-Inclusive Address: Map & Location

Carretera Cancun-Chetumal Km. 340, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Lobby Moon Palace Cancun - All-Inclusive
Exterior 2 Moon Palace Cancun - All-Inclusive

Discover More About Moon Palace Cancun - All-Inclusive

General


Near Xoximilco

Location


Located in Cancun, Moon Palace Cancun - All-Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Grand Outlet Riviera Maya - 0.6 km / 0.3 mi
Xoximilco - 0.7 km / 0.4 mi
El Tinto Golf Course - 2.3 km / 1.4 mi
Moon Palace Golf Club - 3 km / 1.9 mi
Arrecife de Puerto Morelos National Park - 4.5 km / 2.8 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4.5 km / 2.8 mi
Playa Coral - 9.4 km / 5.8 mi
Riviera Cancun Golf Resort - 10.7 km / 6.7 mi
Parish of the Risen Christ - 11.5 km / 7.1 mi
Petempich Bay - 14.4 km / 8.9 mi
Delfines Beach - 15.9 km / 9.9 mi
Pabellón Cumbres Shopping Center - 16.3 km / 10.1 mi
Plaza La Roca Shopping Center - 16.8 km / 10.5 mi
Hospiten Hospital - 17.2 km / 10.7 mi
Museo Maya Trailhead - 17.4 km / 10.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 8.4 km / 5.2 mi
Tulum Intl. Airport (TQO) - 152.4 km / 94.7 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor pools. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 3 swim-up bars. A complimentary buffet breakfast is served daily.

Rooms


Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

All facilities in Moon Palace Cancun - All-Inclusive

Bar, Cafe and Lounge Moon Palace Cancun - All-Inclusive
Bar, Cafe and Lounge
Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Transportation

  • Airport transfer
  • Valet parking

Kids and Pets

  • Children facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, By ocean, EarthCheck, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing
  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Romantic proposal packages, Outdoor pool, Entertainment for adults, Outdoor facilities, TV lounge

Frequently asked question in Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Moon Palace Cancun - All-Inclusive?
Check-in time at Moon Palace Cancun - All-Inclusive is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Moon Palace Cancun - All-Inclusive?
Moon Palace Cancun - All-Inclusive is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3 floors.
See All

More Reviews from Other Guests in Moon Palace Cancun - All-Inclusive

8.4
Very Good
From 3,096 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Srinivas
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time.
Bhupinder
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent customer service
Gopinath
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was kept clean Staff was friendly except 1-2 Utilized room service for breakfast— was good But for Snacks the Chicken wings were cold and dry Avocado with chips — chips were bit soggy Dinner options were limited and were good Gondola the Italian restaurant was kind of bitter experience— took almost 10 minutes for taking the order The pizza was hot and good but chilli flakes was not given and it was given when we were almost finished. Other food which we ordered was cold and couldn’t eat. Since the dinner was at 10 PM, there were not many options and we just had milk shake to fill up Other restaurants for dinner was fine Overall
Read More
Boback
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice.
Read More
Candice
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations.
Alan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.
Read More
Soubhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.
Read More
Dmitry
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Moon Palace was hazardous and resulted in physical injury. This is not the "Luxury All-Inclusive" experience advertised; it is an active industrial construction site that ignores basic guest safety. I have uploaded photos documenting three critical failures: 1. Physical Injury: I sustained a deep laceration to my leg due to broken and poorly maintained facilities on the property. 2. Chemical Negligence: We found staff applying industrial vinyl paint inside the children’s playroom while it was occupied by children. My child was exposed to these fumes. Management’s claim that the area was "restricted" is a flat-out lie, as my photos show the room was open and in use. 3. Active Construction: There were tractors and heavy machinery operating daily in guest areas and on the beach. The noise and safety risks made it impossible to have a relaxing vacation. Expedia and the hotel have both refused to take responsibility for these safety breaches. If you are traveling with a family, avoid this resort. It is dangerous, and management is dismissive of documented injuries and chemical exposure
Read More
Arvind
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Family friendly
Jennifer A
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.
Harjit
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant
Read More
Jill
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no water slide at this property. Property was dirty in the hall ways. Also reported this to Expedia and never received a resolution.
BRUCE
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spring break week, so it was super crowded. Had a hard time getting reservations for dinner until quite late (900-930pm). Wish there was different option for dinner.
Harjit
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Some staff ok. Others will discipline you because they are stressed or want to be in control. Whatever. Bartenders work long lines by having casual chats with co workers. Food in buffet is less than average. Indian & sushi restaurant are above average. Our room service was cut off before checkout. 5/10
Varun Kumar
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, nice amenities, great food and service
Navashan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Resort is amazing
Maria Rosa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Buffetts to be bigger and have better food.
Rajiv
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a good experience with kids
Monika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly
Jaylene
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Moon Palace Cancun - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,096 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Srinivas
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time.
Bhupinder
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent customer service
Gopinath
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was kept clean Staff was friendly except 1-2 Utilized room service for breakfast— was good But for Snacks the Chicken wings were cold and dry Avocado with chips — chips were bit soggy Dinner options were limited and were good Gondola the Italian restaurant was kind of bitter experience— took almost 10 minutes for taking the order The pizza was hot and good but chilli flakes was not given and it was given when we were almost finished. Other food which we ordered was cold and couldn’t eat. Since the dinner was at 10 PM, there were not many options and we just had milk shake to fill up Other restaurants for dinner was fine Overall
Read More
Boback
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice.
Read More
Candice
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations.
Alan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.
Read More
Soubhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.
Read More
Dmitry
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Moon Palace was hazardous and resulted in physical injury. This is not the "Luxury All-Inclusive" experience advertised; it is an active industrial construction site that ignores basic guest safety. I have uploaded photos documenting three critical failures: 1. Physical Injury: I sustained a deep laceration to my leg due to broken and poorly maintained facilities on the property. 2. Chemical Negligence: We found staff applying industrial vinyl paint inside the children’s playroom while it was occupied by children. My child was exposed to these fumes. Management’s claim that the area was "restricted" is a flat-out lie, as my photos show the room was open and in use. 3. Active Construction: There were tractors and heavy machinery operating daily in guest areas and on the beach. The noise and safety risks made it impossible to have a relaxing vacation. Expedia and the hotel have both refused to take responsibility for these safety breaches. If you are traveling with a family, avoid this resort. It is dangerous, and management is dismissive of documented injuries and chemical exposure
Read More
Arvind
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Family friendly
Jennifer A
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.
Harjit
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant
Read More
Jill
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no water slide at this property. Property was dirty in the hall ways. Also reported this to Expedia and never received a resolution.
BRUCE
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spring break week, so it was super crowded. Had a hard time getting reservations for dinner until quite late (900-930pm). Wish there was different option for dinner.
Harjit
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Some staff ok. Others will discipline you because they are stressed or want to be in control. Whatever. Bartenders work long lines by having casual chats with co workers. Food in buffet is less than average. Indian & sushi restaurant are above average. Our room service was cut off before checkout. 5/10
Varun Kumar
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, nice amenities, great food and service
Navashan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Resort is amazing
Maria Rosa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Buffetts to be bigger and have better food.
Rajiv
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a good experience with kids
Monika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly
Jaylene
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
Number of reviews per page
20
40