How many rooms are available at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive has 1334 rooms in total.

Does Moon Palace Cancun - All-Inclusive provide parking?

Yes, Moon Palace Cancun - All-Inclusive provides parking. Please confirm details directly with the hotel.

What do past guests say about Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Moon Palace Cancun - All-Inclusive

Name: Moon Palace Cancun - All-Inclusive
Address: Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500, Carretera Cancun-Chetumal Km. 340, Estado de Yucatán, 77500, Mexico
Rating: 8.4

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8.4

/10

Very Good

3,122 reviews

What Guests Say About Their Stay

Suresh

10.0

/ 10

Looks every thing is great and service was awesome just wondering how they managed the property.

Kelly

10.0

/ 10

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling

LaShonda

10.0

/ 10

The property was nice and the staff were fantastic. The only issue was the strong sewage smell at the sunrise property. Also I didn't get what I was promised in the timeshare/ membership presentation. I would definitely avoid the presentation wasted precious hours that I can't get back.

In the Area

See Map

Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Moon Palace Cancun - All-Inclusive is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

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Lobby Moon Palace Cancun - All-Inclusive

Exterior 2 Moon Palace Cancun - All-Inclusive

Discover More About Moon Palace Cancun - All-Inclusive

General
Near Xoximilco

Location
Located in Cancun, Moon Palace Cancun - All-Inclusive is by the ocean, a 3-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Grand Outlet Riviera Maya - 0.6 km / 0.3 mi
Xoximilco - 0.7 km / 0.4 mi
Moon Palace Golf Club - 0.9 km / 0.6 mi
El Tinto Golf Course - 2.3 km / 1.4 mi
Arrecife de Puerto Morelos National Park - 4.5 km / 2.8 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4.5 km / 2.8 mi
Playa Coral - 9.4 km / 5.8 mi
Riviera Cancun Golf Resort - 10.7 km / 6.7 mi
Parish of the Risen Christ - 11.5 km / 7.1 mi
Petempich Bay - 14.4 km / 8.9 mi
Delfines Beach - 15.9 km / 9.9 mi
Pabellón Cumbres Shopping Center - 16.3 km / 10.1 mi
Plaza La Roca Shopping Center - 16.8 km / 10.5 mi
Hospiten Hospital - 17.2 km / 10.7 mi
Museo Maya Trailhead - 17.4 km / 10.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 8.4 km / 5.2 mi
Tulum Intl. Airport (TQO) - 152.4 km / 94.7 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor pools.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining
Grab dinner at Momo Teppanyaki, a restaurant that specializes in Asian cuisine. Dining is also available at the 2 coffee shops/cafes, and 24-hour room service is provided. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 3 swim-up bars. A complimentary buffet breakfast is served daily.

Rooms
Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

All facilities in Moon Palace Cancun - All-Inclusive

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Family-friendly Facilities

Kids club
Toys
Children games
Children pool

Food and Drinks

Poolside bar
Buffet breakfast
Breakfast
Nightclub
Snack bar

Transportation

Valet parking

General

Banquet
Terrace
Lockers
Smoking area
Parking

Accessibilty

Wheelchair accessible
Accessible bathroom
Disabled access friendly

Nearby Facilities

Hair salon
ATM/Banking
Gift shop
Shops

Sports and Recreations

Golf cart
Fitness center
Basketball
Table tennis
Golf
Game room
Mini golf
Golf practice
Tennis court
Golf course
Beach volleyball
Windsurfing
Billiard

Kids and Pets

Children facilities

Things to Do

Romantic proposal packages
Outdoor pool
Entertainment for adults
Outdoor facilities
TV lounge
Garden
Beach towel
Clubhouse
Shops
Beach umbrella
Spa
Marina
Sauna
Steam room
Waterslide
Beach sun loungers
Pool sun loungers

Connectivity

Free WiFi

Shuttle Service

Airport transfer

Public Facilities

Coffee shop
Elevator
Coffee/tea in lobby
Parking
Safety deposit box

Hotel Services

Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge
Laundry service
Welcoming drinks

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

Important Note

Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, By ocean, EarthCheck, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive	1334
Number of floors in Moon Palace Cancun - All-Inclusive	3
Another facilities in Moon Palace Cancun - All-Inclusive	Kids club, Toys, Children games, Children pool, Poolside bar

Frequently asked question in Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?

There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?

The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Moon Palace Cancun - All-Inclusive provide breakfast?

Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive is a 5.0-star hotel.

How many floors does Moon Palace Cancun - All-Inclusive have?

Moon Palace Cancun - All-Inclusive has 3 floors.

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More Reviews from Other Guests in Moon Palace Cancun - All-Inclusive

Overall Ratings & Reviews Moon Palace Cancun - All-Inclusive

Other sources (3,122)

8.4

Very Good

From 3,122 reviews

Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

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Traveler Reviews Moon Palace Cancun - All-Inclusive

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Top reviews

Suresh

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Looks every thing is great and service was awesome just wondering how they managed the property.

Katelin

with Children

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the steakhouse. We did the presentation for the Grand water park pass. The water park was fun, and the food at The Grand was noticeably better. However, I wouldn’t spend vacation time on the presentation again. The resort credits were disappointing—we had over $1,250 and couldn’t find much to use them on. Even after saying no, we were repeatedly pressured to buy, including at checkout. Our biggest negative was the staff. Everyone was polite, but not nearly as warm or welcoming as we’ve experienced at other Caribbean resorts. We also noticed missing pool tiles and the pool was dirty to the point when you got out you needed to shower immediately. While there were workers constantly scrubbing it did not remove the problem. Overall, we made great family memories. I’d definitely return, but I’d love to see less sales pressure and friendlier service.

vinodkumar

with Children

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Don’t west money

Bara Gorgis

10.0

/10

Reviewed 13 week(s) ago

daniel

with Children

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The hotel itself is not too bad, but our room was a horrible experience. We had rats in our AC vents on the third night and realized that there was mold on top of the shower head the last night as well as the entire property smells like sewage and it is definitely not just because of the seaweed or sagassum. It’s a horrible awful smell. Would never recommend moon palace sunrise to anyone

Paola

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The Spa is super

LaShonda

with Children

10.0

/10

Reviewed 13 week(s) ago

We loved our experience at the Moon Palace. It’s a wonderful place, especially if you’re traveling with young ones. The kids absolutely loved the playroom and arcade lounge. The staff there are so friendly. People are always willing to help (even if you don’t ask). The pools were wonderful and clear. The only downside was we couldn’t swim at the ocean, but that was out of their control. I highly recommend and look forward to returning.

LUCIANA

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Amazing place. Only thing I didn't like much was the drinks.

bryan A

Family

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Wanted to upsell everything. Did not let us use complimentary cash as described when first arrived.

Lori

with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Nice place

crystal Victoria

with Partner

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

We were excited about staying but we had an unfortunate event my wife slipped and fell on 1 of the stairs by the pool they sign that its slippery was very small and she was very careful and still slipped and fall on her back. The staff tried helping but not with urgency they did advise is to go to the hospital but the Mexican hospital is not like USA they wnt do anything unless we paid up front same for the ambulance too. The onsight Dr gave her a shot twice during the stay and charged 150 and 100 for consultation the hotel took care of the 100 but shouldn't have charged for the shots because it was on their property. Advice to hotel yall need railings and more grips on the floor. As the staff was helping us someone else slipped and fell on her knees. Staff should be out there constantly mopping the stairs and they also have way to much stairs by the pool area. Whole weekend was ruined she had to stay in bed and couldn't enjoy anything. Would have been nice if they wld have compensated some of our money. Also I signed up to do a tour of the grand before this happened and went without my wife the next day. The sales people were worst than car salesman took almost 3 hours wasted my time. I gave them my thoughts on the situation with my wife and told them I wld not be interested because of what we were going through with financial burdens when we get home,medical expenses etc. They were like im sorry but still continues selling. Im very disappointed. Only thing good was pizza

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Bedroom 4 Moon Palace Cancun - All-Inclusive

Disclaimer

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