Moon Palace Cancun - All-Inclusive

Others
8.4
/10
Very Good
3,096 reviews

What Guests Say About Their Stay

Soubhi

10.0
/ 10
I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.

Jennifer A

10.0
/ 10
Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.

Jaylene

10.0
/ 10
Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
In the Area
See Map
Carretera Cancun-Chetumal Km. 340, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover Your Dream Getaway at Moon Palace Cancun - All-Inclusive

Planning your next holiday and dreaming of sun-drenched beaches, vibrant culture, and unparalleled relaxation? Look no further than the spectacular Moon Palace Cancun - All-Inclusive, nestled in the heart of Estado de Quintana Roo, Mexico. This premier all-inclusive resort offers an unforgettable experience, blending luxurious comfort with exciting activities for every traveller. Room rates at Moon Palace Cancun - All-Inclusive start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Moon Palace Cancun - All-Inclusive Location

Moon Palace Cancun - All-Inclusive is ideally situated in the Hotel Zone of Cancun, specifically at Km 14.5, Boulevard Kukulcan, 77521 Cancun, Q.R., Mexico. This prime location places you approximately 15 kilometres from Cancun International Airport (CUN), making your arrival and departure a breeze. The resort is set along a stunning stretch of white-sand beach, offering direct access to the turquoise waters of the Caribbean Sea. The atmosphere here is one of pure tropical bliss, with lush gardens, expansive pools, and the gentle sound of waves providing a serene backdrop to your stay. While not in an Australian city centre, its proximity to the airport and its own self-contained paradise makes it a destination in itself, perfect for those seeking an escape from the everyday.

Moon Palace Cancun - All-Inclusive Facilities & Services

Facilities for guests at Moon Palace Cancun - All-Inclusive are designed to cater to every need and desire, ensuring a truly pampered experience.
  • Multiple swimming pools, including adults-only and family-friendly options, perfect for a refreshing dip.
  • A state-of-the-art fitness centre, equipped with modern machines for your workout routine.
  • The luxurious Awe Spa, offering a range of rejuvenating treatments and massages (additional fees apply, prices available upon request).
  • A dedicated kids' club, providing supervised fun and activities for younger guests.
  • Complimentary Wi-Fi throughout the resort, so you can stay connected.
  • On-site parking is available for guests who arrange their own transportation.
  • While there isn't a direct airport shuttle service provided by the hotel, numerous external airport transfer services are readily available.

Moon Palace Cancun - All-Inclusive Room Types

The room types of Moon Palace Cancun - All-Inclusive offer a diverse range of accommodations to suit every preference. Whether you're travelling solo, as a couple, or with family, you'll find the perfect sanctuary.
  • Deluxe Garden View Room:

    These spacious rooms offer serene views of the resort's lush gardens. They are non-smoking and feature a comfortable king-size bed or two double beds, a private balcony or terrace, and a well-appointed bathroom, some of which include a bathtub.
  • Deluxe Ocean View Room:

    Wake up to breathtaking vistas of the Caribbean Sea from these beautifully appointed rooms. They are non-smoking and come with a king-size bed or two double beds, a private balcony, and a bathroom, with the option of a bathtub.
  • Superior Deluxe Ocean View Room:

    Offering enhanced amenities and prime ocean views, these rooms provide an elevated experience. They are non-smoking, feature a king-size bed or two double beds, a private balcony, and a bathroom, with the availability of a bathtub.
  • Family Suite:

    Designed with families in mind, these suites offer ample space and separate sleeping areas. They are non-smoking and include amenities to keep everyone comfortable, with bathtubs available in the bathrooms.
  • Concierge Level Suite:

    For an added touch of luxury, these suites offer exclusive services and premium amenities, along with stunning views and a private balcony. Bathtubs are standard in the bathrooms.
Please note that all rooms at Moon Palace Cancun - All-Inclusive are strictly non-smoking. There are no specific pet-friendly rooms available.

Moon Palace Cancun - All-Inclusive Dining & Restaurants

Embark on a culinary journey at Moon Palace Cancun - All-Inclusive, where a world of flavours awaits. The resort boasts an impressive array of dining venues, ensuring every meal is an experience.
  • Buffet Restaurants:

    Enjoy a wide selection of international dishes for breakfast, lunch, and dinner. Expect a vibrant spread with live cooking stations. Estimated price per person: AUD $40-60. Operating hours: Breakfast 7:00 AM - 11:00 AM, Lunch 12:30 PM - 4:00 PM, Dinner 6:00 PM - 11:00 PM.
  • À la Carte Restaurants:

    Indulge in themed dining experiences, from authentic Mexican cuisine at

    Gong

    to Italian specialities at

    Il Forno

    and French gourmet at

    Le Chateau

    . Reservations are often recommended. Estimated price per person: AUD $60-90. Operating hours: 6:00 PM - 11:00 PM.
  • Snack Bars and Grills:

    Perfect for casual bites throughout the day, offering everything from burgers to fresh salads. Estimated price per person: AUD $20-35. Operating hours: 11:00 AM - 5:00 PM.
  • Bars and Lounges:

    Sip on expertly crafted cocktails and premium beverages at various bars across the resort, including poolside bars and sophisticated lounges. Estimated price per person for cocktails: AUD $15-25. Operating hours: Vary, generally from 10:00 AM until late.

Moon Palace Cancun - All-Inclusive Nearby Attractions and Activities

Beyond the resort's extensive offerings, the vibrant surroundings of Cancun provide a wealth of exploration opportunities.
  • Chichen Itza:

    Embark on a journey to one of the New Seven Wonders of the World, an awe-inspiring Mayan archaeological site.
  • Xcaret Park:

    Immerse yourself in Mexico's natural and cultural heritage at this eco-archaeological park, featuring underground rivers, Mayan ruins, and cultural performances.
  • Isla Mujeres:

    Take a short ferry ride to this charming island paradise, known for its pristine beaches, vibrant coral reefs for snorkelling, and relaxed atmosphere.
  • Cancun Underwater Museum (MUSA):

    Dive or snorkel amongst unique underwater sculptures that form an artificial reef, a truly unforgettable experience.
  • La Isla Shopping Village:

    Indulge in some retail therapy at this popular open-air shopping mall, featuring a wide range of international and local brands, as well as entertainment options.
If you are looking for other activities around Moon Palace Cancun - All-Inclusive, check out the best deals on Traveloka: Recommended activities in Cancun!

How to Get to Moon Palace Cancun - All-Inclusive from the Airport

Getting to Moon Palace Cancun - All-Inclusive from Cancun International Airport (CUN) is straightforward, with several convenient options available.
  • Airport Shuttle Services:

    Numerous private and shared shuttle services operate from Cancun International Airport. These can be pre-booked or arranged upon arrival. Prices typically range from AUD $30-60 per person for a shared shuttle, and AUD $80-150 for a private transfer. You can explore various airport transfer services on Traveloka.
  • Taxi Services:

    Official airport taxis are readily available outside the arrival terminals. A taxi to Moon Palace Cancun - All-Inclusive will cost approximately AUD $60-100, depending on traffic and the specific taxi company.
  • Ride-hailing Services:

    While not always permitted directly at the airport terminals, ride-hailing services can often be found a short walk away. Prices are generally comparable to or slightly less than official taxis.
  • Private Airport Transfer:

    For ultimate convenience and comfort, consider booking a private airport transfer directly through Traveloka. This ensures a seamless journey directly to the resort. The Moon Palace Cancun - All-Inclusive airport transfer can be arranged to meet your flight.

Summary of Why You Should Choose to Stay at Moon Palace Cancun - All-Inclusive

Choosing Moon Palace Cancun - All-Inclusive for your next holiday guarantees an exceptional experience filled with luxury, relaxation, and adventure.
  • Unbeatable All-Inclusive Value:

    Enjoy unlimited dining, drinks, and a host of activities without worrying about extra costs.
  • Stunning Beachfront Location:

    Direct access to beautiful white-sand beaches and the crystal-clear Caribbean Sea.
  • World-Class Facilities:

    From multiple pools and a top-tier spa to a comprehensive fitness centre and kids' club, there's something for everyone.
  • Diverse Dining Options:

    Savour a global culinary tour with numerous on-site restaurants and bars catering to every palate.
  • Luxurious Accommodations:

    Relax in well-appointed rooms and suites designed for comfort and style.
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Room availability at Moon Palace Cancun - All-Inclusive

for your desired dates.

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is easy and convenient through Traveloka.

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All facilities in Moon Palace Cancun - All-Inclusive

Bar, Cafe and Lounge Moon Palace Cancun - All-Inclusive
Bar, Cafe and Lounge
Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Transportation

  • Airport transfer
  • Valet parking

Kids and Pets

  • Children facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, By ocean, EarthCheck, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing
  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Romantic proposal packages, Outdoor pool, Entertainment for adults, Outdoor facilities, TV lounge

Frequently asked questions about Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?
The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Moon Palace Cancun - All-Inclusive?
Moon Palace Cancun - All-Inclusive has a 5.0-star rating.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3.
See All

Moon Palace Cancun - All-Inclusive reviews and ratings

8.4
Very Good
From 3,096 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Srinivas
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time.
Bhupinder
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent customer service
Gopinath
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was kept clean Staff was friendly except 1-2 Utilized room service for breakfast— was good But for Snacks the Chicken wings were cold and dry Avocado with chips — chips were bit soggy Dinner options were limited and were good Gondola the Italian restaurant was kind of bitter experience— took almost 10 minutes for taking the order The pizza was hot and good but chilli flakes was not given and it was given when we were almost finished. Other food which we ordered was cold and couldn’t eat. Since the dinner was at 10 PM, there were not many options and we just had milk shake to fill up Other restaurants for dinner was fine Overall
Read More
Boback
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice.
Read More
Candice
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations.
Alan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.
Read More
Soubhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.
Read More
Dmitry
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Moon Palace was hazardous and resulted in physical injury. This is not the "Luxury All-Inclusive" experience advertised; it is an active industrial construction site that ignores basic guest safety. I have uploaded photos documenting three critical failures: 1. Physical Injury: I sustained a deep laceration to my leg due to broken and poorly maintained facilities on the property. 2. Chemical Negligence: We found staff applying industrial vinyl paint inside the children’s playroom while it was occupied by children. My child was exposed to these fumes. Management’s claim that the area was "restricted" is a flat-out lie, as my photos show the room was open and in use. 3. Active Construction: There were tractors and heavy machinery operating daily in guest areas and on the beach. The noise and safety risks made it impossible to have a relaxing vacation. Expedia and the hotel have both refused to take responsibility for these safety breaches. If you are traveling with a family, avoid this resort. It is dangerous, and management is dismissive of documented injuries and chemical exposure
Read More
Arvind
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Family friendly
Jennifer A
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.
Harjit
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant
Read More
Jill
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no water slide at this property. Property was dirty in the hall ways. Also reported this to Expedia and never received a resolution.
BRUCE
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spring break week, so it was super crowded. Had a hard time getting reservations for dinner until quite late (900-930pm). Wish there was different option for dinner.
Harjit
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Some staff ok. Others will discipline you because they are stressed or want to be in control. Whatever. Bartenders work long lines by having casual chats with co workers. Food in buffet is less than average. Indian & sushi restaurant are above average. Our room service was cut off before checkout. 5/10
Varun Kumar
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, nice amenities, great food and service
Navashan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Resort is amazing
Maria Rosa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Buffetts to be bigger and have better food.
Rajiv
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a good experience with kids
Monika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly
Jaylene
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Moon Palace Cancun - All-Inclusive

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,096 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Srinivas
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time.
Bhupinder
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent customer service
Gopinath
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was kept clean Staff was friendly except 1-2 Utilized room service for breakfast— was good But for Snacks the Chicken wings were cold and dry Avocado with chips — chips were bit soggy Dinner options were limited and were good Gondola the Italian restaurant was kind of bitter experience— took almost 10 minutes for taking the order The pizza was hot and good but chilli flakes was not given and it was given when we were almost finished. Other food which we ordered was cold and couldn’t eat. Since the dinner was at 10 PM, there were not many options and we just had milk shake to fill up Other restaurants for dinner was fine Overall
Read More
Boback
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice.
Read More
Candice
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations.
Alan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.
Read More
Soubhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.
Read More
Dmitry
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Moon Palace was hazardous and resulted in physical injury. This is not the "Luxury All-Inclusive" experience advertised; it is an active industrial construction site that ignores basic guest safety. I have uploaded photos documenting three critical failures: 1. Physical Injury: I sustained a deep laceration to my leg due to broken and poorly maintained facilities on the property. 2. Chemical Negligence: We found staff applying industrial vinyl paint inside the children’s playroom while it was occupied by children. My child was exposed to these fumes. Management’s claim that the area was "restricted" is a flat-out lie, as my photos show the room was open and in use. 3. Active Construction: There were tractors and heavy machinery operating daily in guest areas and on the beach. The noise and safety risks made it impossible to have a relaxing vacation. Expedia and the hotel have both refused to take responsibility for these safety breaches. If you are traveling with a family, avoid this resort. It is dangerous, and management is dismissive of documented injuries and chemical exposure
Read More
Arvind
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Family friendly
Jennifer A
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.
Harjit
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant
Read More
Jill
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no water slide at this property. Property was dirty in the hall ways. Also reported this to Expedia and never received a resolution.
BRUCE
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spring break week, so it was super crowded. Had a hard time getting reservations for dinner until quite late (900-930pm). Wish there was different option for dinner.
Harjit
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Some staff ok. Others will discipline you because they are stressed or want to be in control. Whatever. Bartenders work long lines by having casual chats with co workers. Food in buffet is less than average. Indian & sushi restaurant are above average. Our room service was cut off before checkout. 5/10
Varun Kumar
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, nice amenities, great food and service
Navashan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Resort is amazing
Maria Rosa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Buffetts to be bigger and have better food.
Rajiv
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a good experience with kids
Monika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly
Jaylene
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
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