Moon Palace Cancun - All-Inclusive

Resorts
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8.4
/10
Very Good
3,122 reviews

What Guests Say About Their Stay

Suresh

10.0
/ 10
Looks every thing is great and service was awesome just wondering how they managed the property.

Kelly

10.0
/ 10
Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling

LaShonda

10.0
/ 10
The property was nice and the staff were fantastic. The only issue was the strong sewage smell at the sunrise property. Also I didn't get what I was promised in the timeshare/ membership presentation. I would definitely avoid the presentation wasted precious hours that I can't get back.
In the Area
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Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Moon Palace Cancun - All-Inclusive
Exterior 2 Moon Palace Cancun - All-Inclusive

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The Charm of Moon Palace Cancun - All-Inclusive

Planning your next getaway to the stunning shores of Mexico's Yucatán Peninsula? For Australian travellers seeking a blend of relaxation, adventure, and exceptional value, the Moon Palace Cancun - All-Inclusive stands out as a premier choice. Nestled in the vibrant Estado de Quintana Roo, this resort offers an unparalleled all-inclusive experience, designed to cater to every whim. From its world-class amenities to its breathtaking surroundings, Moon Palace Cancun - All-Inclusive promises a holiday that’s both memorable and effortlessly enjoyable. Rates at Moon Palace Cancun - All-Inclusive start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Moon Palace Cancun - All-Inclusive

Moon Palace Cancun - All-Inclusive is strategically situated in the heart of the Hotel Zone, a prime location within Cancun, Estado de Quintana Roo. This area is renowned for its pristine beaches and proximity to a wealth of attractions. While not directly adjacent to a major train or tram line like you might find in Sydney or Melbourne's CBD, the resort offers excellent accessibility. It’s located approximately 20-30 minutes drive from Cancun International Airport (CUN), making your arrival and departure smooth and convenient. The surrounding area is a vibrant hub, offering easy access to local markets, boutique shops, and a lively nightlife scene, all within a short drive or a pleasant stroll along the coast. For those looking to explore further afield, the resort's location provides a fantastic base for day trips to ancient Mayan ruins or the charming island of Isla Mujeres.

Guest Facilities and Services at Moon Palace Cancun - All-Inclusive

Guest facilities at Moon Palace Cancun - All-Inclusive are designed to ensure a comfortable and convenient stay for all visitors. Understanding the preferences of travellers, the resort boasts a wide array of services. You'll find excellent breakfast options available, often featuring a diverse buffet that caters to various tastes, including those who appreciate a good coffee to start their day. For those who like to stay active, a well-equipped fitness centre is usually available. Complimentary Wi-Fi is provided throughout the resort, keeping you connected. A helpful 24-hour front desk is always on hand to assist with any queries or requests, ensuring peace of mind at any hour. Secure luggage storage is also typically offered, allowing you to make the most of your time even before check-in or after check-out.

Room Information and Stay Experience at Moon Palace Cancun - All-Inclusive

The resort offers a variety of accommodation options to suit different needs and preferences. Room types of Moon Palace Cancun - All-Inclusive are designed with guest comfort as a top priority. You can expect clean, well-appointed rooms featuring comfortable bedding, ensuring a restful night's sleep. Modern climate control systems are in place, allowing you to set the perfect temperature for your room, a crucial element for a pleasant stay, especially in a tropical climate. Bathrooms are typically modern and kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly, the overall experience focuses on providing a serene and comfortable sanctuary after a day of exploring or relaxing by the pool.

Recommended Nearby Dining and Cafes around Moon Palace Cancun - All-Inclusive

Cancun's culinary scene is as vibrant as its beaches, and Moon Palace Cancun - All-Inclusive places you in a prime position to explore it. While the resort itself offers numerous dining venues as part of its all-inclusive package, the surrounding area also presents a delightful array of choices. You'll find local eateries serving authentic Mexican cuisine, from fresh seafood to traditional tacos and regional specialties. For those who enjoy a good brunch, numerous cafes are scattered throughout the Hotel Zone and nearby areas, offering everything from hearty breakfasts to lighter fare. The emphasis is on fresh, local ingredients and a relaxed dining atmosphere, mirroring the laid-back vibe that Australian travellers often seek. Exploring the local food scene is an integral part of the travel experience, and Cancun certainly delivers.

Popular Attractions and Activities near Moon Palace Cancun - All-Inclusive

The Benito Juárez area, where Moon Palace Cancun - All-Inclusive is located, is a gateway to some of the most captivating attractions in the Riviera Maya. Here are a few popular spots and activities you might consider: * Playa Delfines: Known for its iconic "Cancun" sign and stunning panoramic ocean views, this public beach is perfect for photos and enjoying the Caribbean breeze. * El Rey Archaeological Zone: Discover ancient Mayan ruins right within the Hotel Zone, offering a glimpse into the region's rich history. * Interactive Aquarium Cancun: A great option for families, this aquarium allows you to get up close with marine life, including opportunities for swimming with dolphins (additional fees may apply). * La Isla Shopping Village: A popular outdoor mall with a wide range of shops, restaurants, and entertainment options, including a small aquarium and a Ferris wheel. * Museo Maya de Cancún: Explore the history and culture of the Mayan civilization with fascinating exhibits and artifacts. If you are looking for other activities around Moon Palace Cancun - All-Inclusive, check out the best deals on Traveloka: Recommended activities in Cancun!

How to Get to Moon Palace Cancun - All-Inclusive from the Airport

Getting to Moon Palace Cancun - All-Inclusive from Cancun International Airport (CUN) is straightforward, with several convenient options available. Understanding the best way to reach your accommodation is key to a stress-free start to your holiday. * Airport Shuttle Buses: Many shuttle services operate from the airport, offering a cost-effective way to reach the Hotel Zone. These are often shared rides, so factor in potential stops at other hotels. * Public Metered Taxis: Official airport taxis are readily available outside the terminals. Ensure the meter is used or agree on a fare before commencing your journey. * Rideshare Services: You can also opt for a rideshare service, which can be a convenient and often more affordable option than traditional taxis. Designated pick-up points are usually available at the airport. For a seamless journey, consider pre-booking your Airport transfer service. This ensures a driver will be waiting for you upon arrival, making the Moon Palace Cancun - All-Inclusive airport transfer a breeze.

Summary of Why You Should Choose Moon Palace Cancun - All-Inclusive

Moon Palace Cancun - All-Inclusive offers a compelling package for Australian travellers looking for an unforgettable Mexican holiday. Its prime location, comprehensive all-inclusive amenities, and commitment to guest comfort make it an outstanding choice. * Prime Location: Situated in the vibrant Hotel Zone of Cancun, offering easy access to beaches and attractions. * All-Inclusive Value: Enjoy a wide range of dining, drinks, and entertainment without worrying about extra costs. * Comfortable Accommodation: Well-appointed rooms designed for relaxation and a good night's sleep. * Excellent Facilities: From fitness centres to diverse dining options, everything you need is on-site. * Friendly Service: A dedicated team ready to make your stay exceptional. Ready to experience the magic of Moon Palace Cancun - All-Inclusive? Check room availability at Moon Palace Cancun - All-Inclusive and Book Moon Palace Cancun - All-Inclusive today through Traveloka for the best deals. Book budget hotels in Estado de Quintana Roo and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Moon Palace Cancun - All-Inclusive

Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Functional Hall Moon Palace Cancun - All-Inclusive
Functional Hall
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

Transportation

  • Valet parking

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Kids and Pets

  • Children facilities

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Kids club, Toys, Children games, Children pool, Poolside bar

Frequently asked questions about Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?
The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Moon Palace Cancun - All-Inclusive?
Moon Palace Cancun - All-Inclusive has a 5.0-star rating.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3.
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Moon Palace Cancun - All-Inclusive reviews and ratings

8.4
Very Good
From 3,122 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

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Traveller Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Suresh
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Looks every thing is great and service was awesome just wondering how they managed the property.
Katelin
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the steakhouse. We did the presentation for the Grand water park pass. The water park was fun, and the food at The Grand was noticeably better. However, I wouldn’t spend vacation time on the presentation again. The resort credits were disappointing—we had over $1,250 and couldn’t find much to use them on. Even after saying no, we were repeatedly pressured to buy, including at checkout. Our biggest negative was the staff. Everyone was polite, but not nearly as warm or welcoming as we’ve experienced at other Caribbean resorts. We also noticed missing pool tiles and the pool was dirty to the point when you got out you needed to shower immediately. While there were workers constantly scrubbing it did not remove the problem. Overall, we made great family memories. I’d definitely return, but I’d love to see less sales pressure and friendlier service.
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vinodkumar
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Don’t west money
Bara Gorgis
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect room really clean
Phara
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice
Tamika
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The resort is nice . But we stayed at sunrise and the water park is not included . Also my safe box in the room don’t work and eBay day I would call and they never fix for 7 days
Kelly
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling
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daniel
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel itself is not too bad, but our room was a horrible experience. We had rats in our AC vents on the third night and realized that there was mold on top of the shower head the last night as well as the entire property smells like sewage and it is definitely not just because of the seaweed or sagassum. It’s a horrible awful smell. Would never recommend moon palace sunrise to anyone
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Paola
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Spa is super
LaShonda
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property was nice and the staff were fantastic. The only issue was the strong sewage smell at the sunrise property. Also I didn't get what I was promised in the timeshare/ membership presentation. I would definitely avoid the presentation wasted precious hours that I can't get back.
John
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Got to the hotel and were advised that we had to pay $100US per day for the kids to use the waterpark (huge disappointment) pool was really dirty and not cleaned often enough. Garbage was still around the pool the next morning from the day before. My husband has a disability and the carts were very hard to find and people would run to them and fill them up so we were often left behind because he can't run. Restaurants were good. Enjoyed the drinks. Staff was friendly. Resort credits are useless!!
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Bardo
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing resort from top to bottom. Staff was extremely friendly, good amount of amenities and activities throughout the facility, the pools and bars were great, the beach was nice (but full of sargassum). The food was 7/10. My ONLY complaint is that they don’t have elevators for the rooms. The lobby is on the second floor, and the pool is on the first floor. So no matter what you do, there isn’t a floor that doesn’t require you to go up or down stairs to get to where you are going. They put us on the third floor. We have kids, so this was very tedious with a stroller. All in all, I’d still give this resort a 10/10 because the entire experience was amazing. A lot of people wouldn’t recommend it, but take the 90 Minute ‘Timeshare’ presentation so that you can get 2 days of day passes for The Grand. It’s worth it to spend two days over there and eat at the restaurants and go to the waterpark.
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Vinay Vijay
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We enjoyed this place. Felt like living in dream. Very good staff and animities.
Juan Pablo
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place, family friendly
Maria
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I wanna go back again. Foods are good
Linda
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We loved our experience at the Moon Palace. It’s a wonderful place, especially if you’re traveling with young ones. The kids absolutely loved the playroom and arcade lounge. The staff there are so friendly. People are always willing to help (even if you don’t ask). The pools were wonderful and clear. The only downside was we couldn’t swim at the ocean, but that was out of their control. I highly recommend and look forward to returning.
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LUCIANA
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing place. Only thing I didn't like much was the drinks.
bryan A
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wanted to upsell everything. Did not let us use complimentary cash as described when first arrived.
Lori
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place
crystal Victoria
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were excited about staying but we had an unfortunate event my wife slipped and fell on 1 of the stairs by the pool they sign that its slippery was very small and she was very careful and still slipped and fall on her back. The staff tried helping but not with urgency they did advise is to go to the hospital but the Mexican hospital is not like USA they wnt do anything unless we paid up front same for the ambulance too. The onsight Dr gave her a shot twice during the stay and charged 150 and 100 for consultation the hotel took care of the 100 but shouldn't have charged for the shots because it was on their property. Advice to hotel yall need railings and more grips on the floor. As the staff was helping us someone else slipped and fell on her knees. Staff should be out there constantly mopping the stairs and they also have way to much stairs by the pool area. Whole weekend was ruined she had to stay in bed and couldn't enjoy anything. Would have been nice if they wld have compensated some of our money. Also I signed up to do a tour of the grand before this happened and went without my wife the next day. The sales people were worst than car salesman took almost 3 hours wasted my time. I gave them my thoughts on the situation with my wife and told them I wld not be interested because of what we were going through with financial burdens when we get home,medical expenses etc. They were like im sorry but still continues selling. Im very disappointed. Only thing good was pizza
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Bedroom 4 Moon Palace Cancun - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.