Moon Palace Cancun - All-Inclusive

Resorts
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8.4
/10
Very Good
3,122 reviews

What Guests Say About Their Stay

Suresh

10.0
/ 10
Looks every thing is great and service was awesome just wondering how they managed the property.

Kelly

10.0
/ 10
Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling

LaShonda

10.0
/ 10
The property was nice and the staff were fantastic. The only issue was the strong sewage smell at the sunrise property. Also I didn't get what I was promised in the timeshare/ membership presentation. I would definitely avoid the presentation wasted precious hours that I can't get back.
In the Area
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Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Moon Palace Cancun - All-Inclusive
Exterior 2 Moon Palace Cancun - All-Inclusive

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Discover Your Dream Getaway at Moon Palace Cancun - All-Inclusive

Welcome to an unforgettable vacation experience at **Moon Palace Cancun - All-Inclusive**, a premier destination nestled in the heart of Estado de Quintana Roo, Mexico. This luxurious all-inclusive resort offers a perfect blend of relaxation, adventure, and world-class amenities, making it an ideal choice for families, couples, and solo travelers seeking a truly exceptional escape. From its stunning beachfront location to its diverse dining options and engaging activities, Moon Palace Cancun - All-Inclusive promises a stay filled with cherished memories. Room rates at Moon Palace Cancun - All-Inclusive start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Moon Palace Cancun - All-Inclusive Location

Moon Palace Cancun - All-Inclusive is ideally situated in the Hotel Zone of Cancun, a vibrant stretch of coastline renowned for its pristine beaches and turquoise waters. Located at Km 14.5, Boulevard Kukulcan, Zona Hotelera, the resort offers a prime beachfront setting, allowing guests direct access to the soft sands and gentle waves of the Caribbean Sea. While offering a serene escape, it remains conveniently close to the pulse of Cancun. The resort is approximately a 25-minute drive from Cancun International Airport (CUN), making your arrival and departure seamless. The lively downtown Cancun area, with its shopping, dining, and entertainment, is also easily accessible, providing a perfect balance between tranquility and urban exploration. The atmosphere here is one of pure tropical bliss, with the soothing sounds of the ocean and breathtaking ocean views creating an idyllic backdrop for your vacation.

Moon Palace Cancun - All-Inclusive Facilities & Services

Facilities for guests at Moon Palace Cancun - All-Inclusive are designed to cater to every need and desire, ensuring a comfortable and enjoyable stay for all. * Multiple Swimming Pools: Immerse yourself in one of the resort's expansive swimming pools, perfect for a refreshing dip or lounging under the Mexican sun. * World-Class Spa & Wellness Center: Indulge in rejuvenating treatments and therapies at the luxurious spa, designed to relax and revitalize your mind and body. * State-of-the-Art Fitness Center: Maintain your workout routine with a comprehensive selection of modern exercise equipment. * Kids' Club: Younger guests will delight in the supervised Kids' Club, offering a variety of fun activities and games. * Diverse Dining Options: Explore a culinary journey with numerous on-site restaurants and bars, serving a wide array of international and local flavors. * Non-Motorized Water Sports: Enjoy complimentary access to non-motorized water sports, such as kayaking and paddleboarding. * Evening Entertainment: Experience captivating live shows and entertainment nightly. * Complimentary Wi-Fi: Stay connected with free Wi-Fi access throughout the resort. * Free Parking: For guests arriving by car, ample free parking is available. * Shuttle Service: While not explicitly stated for local malls, the resort often provides transportation for organized excursions. Operating hours for specific facilities like the spa and fitness center are typically from 8:00 AM to 8:00 PM, with potential additional fees for spa treatments.

Moon Palace Cancun - All-Inclusive Room Types

The room types of Moon Palace Cancun - All-Inclusive offer a range of accommodations to suit every preference, ensuring a comfortable and stylish stay. Guests can choose from various well-appointed rooms and suites, each designed with modern amenities and breathtaking views. * Deluxe Room: These spacious rooms offer a choice of Garden View or Ocean View, featuring a king-size bed or two double beds. Non-smoking rooms are available, and some may include a bathtub. * Superior Deluxe Room: Similar to the Deluxe Room, these often provide enhanced amenities and prime locations, with options for Garden View or Ocean View. Non-smoking options and bathtubs are typically available. * Family Suite: Designed for families, these suites offer ample space and amenities to ensure everyone is comfortable. They often feature separate living areas and can accommodate multiple guests. Views may include Garden or Ocean. * Concierge Suite: For an elevated experience, Concierge Suites offer premium services and amenities, often with stunning Ocean Views. These suites typically include a bathtub. * Presidential Suite: The epitome of luxury, these suites provide expansive living spaces, exclusive amenities, and unparalleled Ocean Views. A bathtub is a standard feature. While specific pet-friendly rooms are not commonly advertised, it's always best to inquire directly with the resort regarding their pet policy and any associated fees, which would typically be communicated in Philippine Pesos (PHP) if applicable.

Moon Palace Cancun - All-Inclusive Dining & Restaurants

Embark on a gastronomic adventure at Moon Palace Cancun - All-Inclusive, where a diverse selection of restaurants and bars awaits to tantalize your taste buds. * Buffet Restaurants: Enjoy lavish breakfast, lunch, and dinner buffets featuring international cuisine and local specialties. Estimated price per person: ₱1,500 - ₱2,500. Operating hours: 7:00 AM - 11:00 AM (Breakfast), 12:30 PM - 4:00 PM (Lunch), 6:00 PM - 10:30 PM (Dinner). * À La Carte Restaurants: Savor exquisite dishes at specialty restaurants, including Italian, Mexican, Asian, and seafood options. Estimated price per person: ₱2,000 - ₱3,500. Operating hours: 6:00 PM - 11:00 PM. * Snack Bars and Cafes: Enjoy casual bites and refreshing beverages throughout the day. Estimated price per person: ₱500 - ₱1,000. Operating hours: 11:00 AM - 5:00 PM. * Bars and Lounges: Unwind with expertly crafted cocktails and premium drinks at various bars, some offering live music and entertainment. Estimated price per drink: ₱400 - ₱800. Operating hours: 10:00 AM - 1:00 AM.

Moon Palace Cancun - All-Inclusive Nearby Attractions and Activities

Beyond the resort's extensive offerings, the surrounding area of Cancun provides a wealth of attractions and activities to explore. * Chichen Itza: Embark on a journey to one of the New Seven Wonders of the World, an awe-inspiring ancient Mayan city. * Xcaret Park: Immerse yourself in a natural eco-archaeological park featuring underground rivers, Mayan ruins, and cultural performances. * Isla Mujeres: Take a short ferry ride to this charming island paradise, known for its stunning beaches, vibrant coral reefs, and relaxed atmosphere. * Cancun Underwater Museum (MUSA): Discover a unique artistic and ecological project featuring over 500 submerged sculptures. * El Rey Archaeological Zone: Explore the remnants of a Mayan settlement located right in the Hotel Zone of Cancun. If you are looking for other activities around Moon Palace Cancun - All-Inclusive, check out the best deals on Traveloka: Recommended activities in Cancun!

How to Get to Moon Palace Cancun - All-Inclusive from the Airport

Navigating your way to Moon Palace Cancun - All-Inclusive from Cancun International Airport (CUN) is straightforward, with several convenient transportation options available. The airport transfer service of Moon Palace Cancun - All-Inclusive ensures a smooth transition to your vacation. * Hotel Private Airport Transfer: The most convenient option is to pre-book the resort's private airport transfer service. This ensures a seamless pick-up directly from the airport terminal to the resort lobby. Prices can vary, but typically range from ₱3,000 to ₱5,000 for a round trip. * Airport Taxis: Official airport taxis are readily available outside the arrival terminals. They offer a direct route to the resort. Metered taxi fares are approximately ₱1,000 - ₱1,500. * Ride-Hailing Services: Ride-hailing services are also an option, though availability and pick-up points may vary. Fares are generally comparable to taxis. * Shared Shuttles: Shared shuttle services offer a more economical option, picking up multiple passengers heading to various hotels. Prices typically range from ₱700 to ₱1,200 per person. For a hassle-free journey, consider booking airport transfer services in advance or inquire about the Moon Palace Cancun - All-Inclusive airport transfer upon booking.

Summary of Why You Should Choose to Stay at Moon Palace Cancun - All-Inclusive

Choosing Moon Palace Cancun - All-Inclusive for your next vacation guarantees an experience filled with luxury, relaxation, and endless fun. The resort's commitment to providing exceptional service, coupled with its stunning location and comprehensive amenities, makes it a standout choice. * Unbeatable All-Inclusive Value: Enjoy unlimited dining, drinks, and a wide range of activities without worrying about extra costs. * Luxurious Accommodations: From well-appointed rooms to lavish suites, find the perfect space for your comfort. * World-Class Amenities: Indulge in multiple pools, a rejuvenating spa, a fitness center, and engaging entertainment. * Family-Friendly Environment: With a dedicated Kids' Club and activities for all ages, it's perfect for family getaways. * Prime Beachfront Location: Wake up to breathtaking ocean views and have direct access to the pristine sands of Cancun. Discover the ease of planning your perfect getaway. Check for **Room availability at Moon Palace Cancun - All-Inclusive** and start **Booking Moon Palace Cancun - All-Inclusive** today through Traveloka. Book budget hotels in Estado de Quintana Roo and Easily book domestic and international flights at low prices to complement your stay.

All facilities in Moon Palace Cancun - All-Inclusive

Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Functional Hall Moon Palace Cancun - All-Inclusive
Functional Hall
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

Transportation

  • Valet parking

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Kids and Pets

  • Children facilities

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Kids club, Toys, Children games, Children pool, Poolside bar

Frequently asked question in Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?
The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Moon Palace Cancun - All-Inclusive?
Moon Palace Cancun - All-Inclusive is a 5.0-star hotel.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3 floors.
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More Reviews from Other Guests in Moon Palace Cancun - All-Inclusive

8.4
Very Good
From 3,122 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

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Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Suresh
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Looks every thing is great and service was awesome just wondering how they managed the property.
Katelin
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the steakhouse. We did the presentation for the Grand water park pass. The water park was fun, and the food at The Grand was noticeably better. However, I wouldn’t spend vacation time on the presentation again. The resort credits were disappointing—we had over $1,250 and couldn’t find much to use them on. Even after saying no, we were repeatedly pressured to buy, including at checkout. Our biggest negative was the staff. Everyone was polite, but not nearly as warm or welcoming as we’ve experienced at other Caribbean resorts. We also noticed missing pool tiles and the pool was dirty to the point when you got out you needed to shower immediately. While there were workers constantly scrubbing it did not remove the problem. Overall, we made great family memories. I’d definitely return, but I’d love to see less sales pressure and friendlier service.
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vinodkumar
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Don’t west money
Bara Gorgis
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect room really clean
Phara
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice
Tamika
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The resort is nice . But we stayed at sunrise and the water park is not included . Also my safe box in the room don’t work and eBay day I would call and they never fix for 7 days
Kelly
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling
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daniel
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel itself is not too bad, but our room was a horrible experience. We had rats in our AC vents on the third night and realized that there was mold on top of the shower head the last night as well as the entire property smells like sewage and it is definitely not just because of the seaweed or sagassum. It’s a horrible awful smell. Would never recommend moon palace sunrise to anyone
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Paola
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Spa is super
LaShonda
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property was nice and the staff were fantastic. The only issue was the strong sewage smell at the sunrise property. Also I didn't get what I was promised in the timeshare/ membership presentation. I would definitely avoid the presentation wasted precious hours that I can't get back.
John
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Got to the hotel and were advised that we had to pay $100US per day for the kids to use the waterpark (huge disappointment) pool was really dirty and not cleaned often enough. Garbage was still around the pool the next morning from the day before. My husband has a disability and the carts were very hard to find and people would run to them and fill them up so we were often left behind because he can't run. Restaurants were good. Enjoyed the drinks. Staff was friendly. Resort credits are useless!!
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Bardo
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing resort from top to bottom. Staff was extremely friendly, good amount of amenities and activities throughout the facility, the pools and bars were great, the beach was nice (but full of sargassum). The food was 7/10. My ONLY complaint is that they don’t have elevators for the rooms. The lobby is on the second floor, and the pool is on the first floor. So no matter what you do, there isn’t a floor that doesn’t require you to go up or down stairs to get to where you are going. They put us on the third floor. We have kids, so this was very tedious with a stroller. All in all, I’d still give this resort a 10/10 because the entire experience was amazing. A lot of people wouldn’t recommend it, but take the 90 Minute ‘Timeshare’ presentation so that you can get 2 days of day passes for The Grand. It’s worth it to spend two days over there and eat at the restaurants and go to the waterpark.
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Vinay Vijay
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We enjoyed this place. Felt like living in dream. Very good staff and animities.
Juan Pablo
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place, family friendly
Maria
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I wanna go back again. Foods are good
Linda
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We loved our experience at the Moon Palace. It’s a wonderful place, especially if you’re traveling with young ones. The kids absolutely loved the playroom and arcade lounge. The staff there are so friendly. People are always willing to help (even if you don’t ask). The pools were wonderful and clear. The only downside was we couldn’t swim at the ocean, but that was out of their control. I highly recommend and look forward to returning.
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LUCIANA
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing place. Only thing I didn't like much was the drinks.
bryan A
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wanted to upsell everything. Did not let us use complimentary cash as described when first arrived.
Lori
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place
crystal Victoria
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were excited about staying but we had an unfortunate event my wife slipped and fell on 1 of the stairs by the pool they sign that its slippery was very small and she was very careful and still slipped and fall on her back. The staff tried helping but not with urgency they did advise is to go to the hospital but the Mexican hospital is not like USA they wnt do anything unless we paid up front same for the ambulance too. The onsight Dr gave her a shot twice during the stay and charged 150 and 100 for consultation the hotel took care of the 100 but shouldn't have charged for the shots because it was on their property. Advice to hotel yall need railings and more grips on the floor. As the staff was helping us someone else slipped and fell on her knees. Staff should be out there constantly mopping the stairs and they also have way to much stairs by the pool area. Whole weekend was ruined she had to stay in bed and couldn't enjoy anything. Would have been nice if they wld have compensated some of our money. Also I signed up to do a tour of the grand before this happened and went without my wife the next day. The sales people were worst than car salesman took almost 3 hours wasted my time. I gave them my thoughts on the situation with my wife and told them I wld not be interested because of what we were going through with financial burdens when we get home,medical expenses etc. They were like im sorry but still continues selling. Im very disappointed. Only thing good was pizza
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Bedroom 4 Moon Palace Cancun - All-Inclusive

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.