Moon Palace Cancun - All-Inclusive

Others
8.4
/10
Very Good
3,096 reviews

What Guests Say About Their Stay

Soubhi

10.0
/ 10
I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.

Jennifer A

10.0
/ 10
Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.

Jaylene

10.0
/ 10
Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
In the Area
See Map
Carretera Cancun-Chetumal Km. 340, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Moon Palace Cancun - All-Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Moon Palace Cancun - All-Inclusive

Carretera Cancun-Chetumal Km. 340, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Lobby Moon Palace Cancun - All-Inclusive
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Discover Your Dream Getaway at Moon Palace Cancun - All-Inclusive

Welcome to an unforgettable vacation experience at **Moon Palace Cancun - All-Inclusive**, a premier destination nestled in the heart of Estado de Quintana Roo, Mexico. This luxurious all-inclusive resort offers a perfect blend of relaxation, adventure, and world-class amenities, making it an ideal choice for families, couples, and solo travelers seeking a truly exceptional escape. From its stunning beachfront location to its diverse dining options and engaging activities, Moon Palace Cancun - All-Inclusive promises a stay filled with cherished memories. Room rates at Moon Palace Cancun - All-Inclusive start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Moon Palace Cancun - All-Inclusive Location

Moon Palace Cancun - All-Inclusive is ideally situated in the Hotel Zone of Cancun, a vibrant stretch of coastline renowned for its pristine beaches and turquoise waters. Located at Km 14.5, Boulevard Kukulcan, Zona Hotelera, the resort offers a prime beachfront setting, allowing guests direct access to the soft sands and gentle waves of the Caribbean Sea. While offering a serene escape, it remains conveniently close to the pulse of Cancun. The resort is approximately a 25-minute drive from Cancun International Airport (CUN), making your arrival and departure seamless. The lively downtown Cancun area, with its shopping, dining, and entertainment, is also easily accessible, providing a perfect balance between tranquility and urban exploration. The atmosphere here is one of pure tropical bliss, with the soothing sounds of the ocean and breathtaking ocean views creating an idyllic backdrop for your vacation.

Moon Palace Cancun - All-Inclusive Facilities & Services

Facilities for guests at Moon Palace Cancun - All-Inclusive are designed to cater to every need and desire, ensuring a comfortable and enjoyable stay for all. *

Multiple Swimming Pools:

Immerse yourself in one of the resort's expansive swimming pools, perfect for a refreshing dip or lounging under the Mexican sun. *

World-Class Spa & Wellness Center:

Indulge in rejuvenating treatments and therapies at the luxurious spa, designed to relax and revitalize your mind and body. *

State-of-the-Art Fitness Center:

Maintain your workout routine with a comprehensive selection of modern exercise equipment. *

Kids' Club:

Younger guests will delight in the supervised Kids' Club, offering a variety of fun activities and games. *

Diverse Dining Options:

Explore a culinary journey with numerous on-site restaurants and bars, serving a wide array of international and local flavors. *

Non-Motorized Water Sports:

Enjoy complimentary access to non-motorized water sports, such as kayaking and paddleboarding. *

Evening Entertainment:

Experience captivating live shows and entertainment nightly. *

Complimentary Wi-Fi:

Stay connected with free Wi-Fi access throughout the resort. *

Free Parking:

For guests arriving by car, ample free parking is available. *

Shuttle Service:

While not explicitly stated for local malls, the resort often provides transportation for organized excursions. Operating hours for specific facilities like the spa and fitness center are typically from 8:00 AM to 8:00 PM, with potential additional fees for spa treatments.

Moon Palace Cancun - All-Inclusive Room Types

The room types of Moon Palace Cancun - All-Inclusive offer a range of accommodations to suit every preference, ensuring a comfortable and stylish stay. Guests can choose from various well-appointed rooms and suites, each designed with modern amenities and breathtaking views. *

Deluxe Room:

These spacious rooms offer a choice of Garden View or Ocean View, featuring a king-size bed or two double beds. Non-smoking rooms are available, and some may include a bathtub. *

Superior Deluxe Room:

Similar to the Deluxe Room, these often provide enhanced amenities and prime locations, with options for Garden View or Ocean View. Non-smoking options and bathtubs are typically available. *

Family Suite:

Designed for families, these suites offer ample space and amenities to ensure everyone is comfortable. They often feature separate living areas and can accommodate multiple guests. Views may include Garden or Ocean. *

Concierge Suite:

For an elevated experience, Concierge Suites offer premium services and amenities, often with stunning Ocean Views. These suites typically include a bathtub. *

Presidential Suite:

The epitome of luxury, these suites provide expansive living spaces, exclusive amenities, and unparalleled Ocean Views. A bathtub is a standard feature. While specific pet-friendly rooms are not commonly advertised, it's always best to inquire directly with the resort regarding their pet policy and any associated fees, which would typically be communicated in Philippine Pesos (PHP) if applicable.

Moon Palace Cancun - All-Inclusive Dining & Restaurants

Embark on a gastronomic adventure at Moon Palace Cancun - All-Inclusive, where a diverse selection of restaurants and bars awaits to tantalize your taste buds. *

Buffet Restaurants:

Enjoy lavish breakfast, lunch, and dinner buffets featuring international cuisine and local specialties. Estimated price per person: ₱1,500 - ₱2,500. Operating hours: 7:00 AM - 11:00 AM (Breakfast), 12:30 PM - 4:00 PM (Lunch), 6:00 PM - 10:30 PM (Dinner). *

À La Carte Restaurants:

Savor exquisite dishes at specialty restaurants, including Italian, Mexican, Asian, and seafood options. Estimated price per person: ₱2,000 - ₱3,500. Operating hours: 6:00 PM - 11:00 PM. *

Snack Bars and Cafes:

Enjoy casual bites and refreshing beverages throughout the day. Estimated price per person: ₱500 - ₱1,000. Operating hours: 11:00 AM - 5:00 PM. *

Bars and Lounges:

Unwind with expertly crafted cocktails and premium drinks at various bars, some offering live music and entertainment. Estimated price per drink: ₱400 - ₱800. Operating hours: 10:00 AM - 1:00 AM.

Moon Palace Cancun - All-Inclusive Nearby Attractions and Activities

Beyond the resort's extensive offerings, the surrounding area of Cancun provides a wealth of attractions and activities to explore. *

Chichen Itza:

Embark on a journey to one of the New Seven Wonders of the World, an awe-inspiring ancient Mayan city. *

Xcaret Park:

Immerse yourself in a natural eco-archaeological park featuring underground rivers, Mayan ruins, and cultural performances. *

Isla Mujeres:

Take a short ferry ride to this charming island paradise, known for its stunning beaches, vibrant coral reefs, and relaxed atmosphere. *

Cancun Underwater Museum (MUSA):

Discover a unique artistic and ecological project featuring over 500 submerged sculptures. *

El Rey Archaeological Zone:

Explore the remnants of a Mayan settlement located right in the Hotel Zone of Cancun. If you are looking for other activities around Moon Palace Cancun - All-Inclusive, check out the best deals on Traveloka: Recommended activities in Cancun!

How to Get to Moon Palace Cancun - All-Inclusive from the Airport

Navigating your way to Moon Palace Cancun - All-Inclusive from Cancun International Airport (CUN) is straightforward, with several convenient transportation options available. The airport transfer service of Moon Palace Cancun - All-Inclusive ensures a smooth transition to your vacation. *

Hotel Private Airport Transfer:

The most convenient option is to pre-book the resort's private airport transfer service. This ensures a seamless pick-up directly from the airport terminal to the resort lobby. Prices can vary, but typically range from ₱3,000 to ₱5,000 for a round trip. *

Airport Taxis:

Official airport taxis are readily available outside the arrival terminals. They offer a direct route to the resort. Metered taxi fares are approximately ₱1,000 - ₱1,500. *

Ride-Hailing Services:

Ride-hailing services are also an option, though availability and pick-up points may vary. Fares are generally comparable to taxis. *

Shared Shuttles:

Shared shuttle services offer a more economical option, picking up multiple passengers heading to various hotels. Prices typically range from ₱700 to ₱1,200 per person. For a hassle-free journey, consider booking airport transfer services in advance or inquire about the Moon Palace Cancun - All-Inclusive airport transfer upon booking.

Summary of Why You Should Choose to Stay at Moon Palace Cancun - All-Inclusive

Choosing Moon Palace Cancun - All-Inclusive for your next vacation guarantees an experience filled with luxury, relaxation, and endless fun. The resort's commitment to providing exceptional service, coupled with its stunning location and comprehensive amenities, makes it a standout choice. *

Unbeatable All-Inclusive Value:

Enjoy unlimited dining, drinks, and a wide range of activities without worrying about extra costs. *

Luxurious Accommodations:

From well-appointed rooms to lavish suites, find the perfect space for your comfort. *

World-Class Amenities:

Indulge in multiple pools, a rejuvenating spa, a fitness center, and engaging entertainment. *

Family-Friendly Environment:

With a dedicated Kids' Club and activities for all ages, it's perfect for family getaways. *

Prime Beachfront Location:

Wake up to breathtaking ocean views and have direct access to the pristine sands of Cancun. Discover the ease of planning your perfect getaway. Check for **Room availability at Moon Palace Cancun - All-Inclusive** and start **Booking Moon Palace Cancun - All-Inclusive** today through Traveloka. Book budget hotels in Estado de Quintana Roo and Easily book domestic and international flights at low prices to complement your stay.

All facilities in Moon Palace Cancun - All-Inclusive

Bar, Cafe and Lounge Moon Palace Cancun - All-Inclusive
Bar, Cafe and Lounge
Swimming Pool Moon Palace Cancun - All-Inclusive
Swimming Pool
Entertainment Facility Moon Palace Cancun - All-Inclusive
Entertainment Facility
Fitness Center Moon Palace Cancun - All-Inclusive
Fitness Center
Common Space Moon Palace Cancun - All-Inclusive
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Beach towel
  • Clubhouse
  • Shops
  • Shops
  • Beach umbrella
  • Spa
  • Marina
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Golf cart
  • Fitness center
  • Basketball
  • Table tennis
  • Golf
  • Game room
  • Mini golf
  • Golf practice
  • Tennis court
  • Golf course
  • Beach volleyball
  • Windsurfing
  • Billiard

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service
  • Welcoming drinks

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Transportation

  • Airport transfer
  • Valet parking

Kids and Pets

  • Children facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Moon Palace Cancun - All-Inclusive

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, By ocean, EarthCheck, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing
  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Cancun - All-Inclusive
1334
Number of floors in Moon Palace Cancun - All-Inclusive
3
Another facilities in Moon Palace Cancun - All-Inclusive
Romantic proposal packages, Outdoor pool, Entertainment for adults, Outdoor facilities, TV lounge

Frequently asked question in Moon Palace Cancun - All-Inclusive

What are available facilities at Moon Palace Cancun - All-Inclusive?
There are top facilites at Moon Palace Cancun - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Moon Palace Cancun - All-Inclusive?
The standard check-in time at Moon Palace Cancun - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Moon Palace Cancun - All-Inclusive provide breakfast?
Yes, Moon Palace Cancun - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Moon Palace Cancun - All-Inclusive?
Moon Palace Cancun - All-Inclusive is a 5.0-star hotel.
How many floors does Moon Palace Cancun - All-Inclusive have?
Moon Palace Cancun - All-Inclusive has 3 floors.
See All

More Reviews from Other Guests in Moon Palace Cancun - All-Inclusive

8.4
Very Good
From 3,096 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Srinivas
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time.
Bhupinder
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent customer service
Gopinath
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was kept clean Staff was friendly except 1-2 Utilized room service for breakfast— was good But for Snacks the Chicken wings were cold and dry Avocado with chips — chips were bit soggy Dinner options were limited and were good Gondola the Italian restaurant was kind of bitter experience— took almost 10 minutes for taking the order The pizza was hot and good but chilli flakes was not given and it was given when we were almost finished. Other food which we ordered was cold and couldn’t eat. Since the dinner was at 10 PM, there were not many options and we just had milk shake to fill up Other restaurants for dinner was fine Overall
Read More
Boback
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice.
Read More
Candice
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations.
Alan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.
Read More
Soubhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.
Read More
Dmitry
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Moon Palace was hazardous and resulted in physical injury. This is not the "Luxury All-Inclusive" experience advertised; it is an active industrial construction site that ignores basic guest safety. I have uploaded photos documenting three critical failures: 1. Physical Injury: I sustained a deep laceration to my leg due to broken and poorly maintained facilities on the property. 2. Chemical Negligence: We found staff applying industrial vinyl paint inside the children’s playroom while it was occupied by children. My child was exposed to these fumes. Management’s claim that the area was "restricted" is a flat-out lie, as my photos show the room was open and in use. 3. Active Construction: There were tractors and heavy machinery operating daily in guest areas and on the beach. The noise and safety risks made it impossible to have a relaxing vacation. Expedia and the hotel have both refused to take responsibility for these safety breaches. If you are traveling with a family, avoid this resort. It is dangerous, and management is dismissive of documented injuries and chemical exposure
Read More
Arvind
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Family friendly
Jennifer A
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.
Harjit
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant
Read More
Jill
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no water slide at this property. Property was dirty in the hall ways. Also reported this to Expedia and never received a resolution.
BRUCE
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spring break week, so it was super crowded. Had a hard time getting reservations for dinner until quite late (900-930pm). Wish there was different option for dinner.
Harjit
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Some staff ok. Others will discipline you because they are stressed or want to be in control. Whatever. Bartenders work long lines by having casual chats with co workers. Food in buffet is less than average. Indian & sushi restaurant are above average. Our room service was cut off before checkout. 5/10
Varun Kumar
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, nice amenities, great food and service
Navashan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Resort is amazing
Maria Rosa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Buffetts to be bigger and have better food.
Rajiv
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a good experience with kids
Monika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly
Jaylene
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Moon Palace Cancun - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,096 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Moon Palace Cancun - All-Inclusive

Number of reviews per page
20
40
Top reviews
Srinivas
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time.
Bhupinder
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent customer service
Gopinath
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was kept clean Staff was friendly except 1-2 Utilized room service for breakfast— was good But for Snacks the Chicken wings were cold and dry Avocado with chips — chips were bit soggy Dinner options were limited and were good Gondola the Italian restaurant was kind of bitter experience— took almost 10 minutes for taking the order The pizza was hot and good but chilli flakes was not given and it was given when we were almost finished. Other food which we ordered was cold and couldn’t eat. Since the dinner was at 10 PM, there were not many options and we just had milk shake to fill up Other restaurants for dinner was fine Overall
Read More
Boback
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice.
Read More
Candice
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations.
Alan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it.
Read More
Soubhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely incredible experience at Moon Palace Resort. From the moment we arrived, everything exceeded expectations. The resort is stunning, beautifully maintained, and offers something for everyone. The service was exceptional — every staff member was welcoming, professional, and genuinely committed to making our stay perfect. The food was outstanding with a wide variety of high-quality options across all restaurants, and every meal felt like a special experience. The activities, entertainment, and overall atmosphere were beyond impressive. Whether relaxing by the pool, enjoying the beach, or exploring the resort, every moment was enjoyable and memorable. This was not just a vacation — it was an unforgettable experience. I truly felt amazed and happy throughout the entire stay. I highly recommend Moon Palace Resort and will definitely be coming back again.
Read More
Dmitry
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Moon Palace was hazardous and resulted in physical injury. This is not the "Luxury All-Inclusive" experience advertised; it is an active industrial construction site that ignores basic guest safety. I have uploaded photos documenting three critical failures: 1. Physical Injury: I sustained a deep laceration to my leg due to broken and poorly maintained facilities on the property. 2. Chemical Negligence: We found staff applying industrial vinyl paint inside the children’s playroom while it was occupied by children. My child was exposed to these fumes. Management’s claim that the area was "restricted" is a flat-out lie, as my photos show the room was open and in use. 3. Active Construction: There were tractors and heavy machinery operating daily in guest areas and on the beach. The noise and safety risks made it impossible to have a relaxing vacation. Expedia and the hotel have both refused to take responsibility for these safety breaches. If you are traveling with a family, avoid this resort. It is dangerous, and management is dismissive of documented injuries and chemical exposure
Read More
Arvind
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Family friendly
Jennifer A
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel! The majority of the food was delicious and there was always something to eat. Plenty of options for things to do on the property. Lots of pool options. Entertainment was great.
Harjit
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant
Read More
Jill
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no water slide at this property. Property was dirty in the hall ways. Also reported this to Expedia and never received a resolution.
BRUCE
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spring break week, so it was super crowded. Had a hard time getting reservations for dinner until quite late (900-930pm). Wish there was different option for dinner.
Harjit
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Some staff ok. Others will discipline you because they are stressed or want to be in control. Whatever. Bartenders work long lines by having casual chats with co workers. Food in buffet is less than average. Indian & sushi restaurant are above average. Our room service was cut off before checkout. 5/10
Varun Kumar
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, nice amenities, great food and service
Navashan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Resort is amazing
Maria Rosa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Buffetts to be bigger and have better food.
Rajiv
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a good experience with kids
Monika
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Family friendly
Jaylene
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.
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