Overall Ratings & Reviews Room Mate Collection Isabella, Florence

Came here to get away from a scary BnB situation, front desk had no idea and checked me in hours earlier than I expected. Everyone was so polite, helpful, and informative. Rooms are a bit compact but that’s literally the European experience, hotel provides everything you could need for your stay in the room. Really luxurious vibes, felt so safe coming and going any time of day and is on a well lit road. Would absolutely stay here again!

Very central location,close to all the sights. Lovely, friendly staff. Small scale hotel,good size room.

Excellent service and staff.

Top floor room was great. Breakfast great.

Room Mate Isabella boasts an unbeatable location, placing you right in the heart of the action with easy access to major attractions, dining, and shopping. While the central setting does mean some street noise, the provided earplugs are a thoughtful touch. The staff were exceptionally friendly and professional, and their assistance with luggage on the many stairs was greatly appreciated. The convenient location and excellent service make the Room Mate Isabella a strong contender for a return visit.

Should you stay here? Bottom line: Yes! Pros: • Friendly staff – Helped me relocate here on one day’s notice when my original hotel wasn’t up to par, called me a cab upon departure, and even sent me off with a water bottle • Housekeeping is excellent – Rooms are consistently clean • LOCATION is unbeatable – Walkable to Ponte Vecchio, the Duomo, Santa Croce, and the train station. Plus, it’s right above Gucci and other designer shops • Luggage porter – No need to lift a finger with your bags • Luggage storage – Convenient for early arrivals or late departures Cons: • Heating issues – Difficult to regulate; the lowest setting is 21°C, but it kept resetting to 24°C on its own, making the room stuffy at times (had to open a window for fresh air) • Security with stairs – Stairs on the way up might defeat the purpose of a 24/7 front desk from a security perspective—having someone stationed outside could be helpful • Some wear and tear – A few scuffs on the walls and a chipped door, nothing major but definitely noticeable Would I stay here again? Absolutely

Situated what seems to be in the middle of Gucci, it’s very well located for shopping and sightseeing. Staff are friendly and efficient, and couldn’t do enough to help us, the room was well appointed, clean and very comfortable. Extensive mini bar in the room. Next to reception is a lounge where you can get a glass of Prosecco, tea coffee juice fruit and biscuits throughout the day. We used it as a pit stop when dropping off the shopping, it was so handy. I’ll certainly stay here again when I return to Florence.

Fantastic

good value for money

Roommate Isabella never disappoints. They’re my #1 choice whenever I go to Florence. They’re like family. I can say enough about how awesome and welcoming they are. The hotel is in a great location to everything. 10 stars across the board.

Absolutely loved staying here! The location is prime and above all the designer shops. You are central in Florence and everything is a 5 - 15 minute walk. Service was fabulous and the beds were very comfortable. Will definitely stay here again.

Very nice right in the heart of everything

The staff was extremely helpful and kind. I highly recommend, great location.

Staff at this hotel were exceptional. Room and shower were small, but very clean. You do have to climb two flights of stairs which is a challenge with a cane and handrails more detrimental than servicable. Breakfast is 15 euros but very good. Overall positive experience.

This hotel tries but not succeeding yet. They have one type of room that is super tiny, make sure you don’t get stuck with that one. If you get the right type of room, this hotel may be perfect for your stay since it is in a great location, steps away from Republic Piazza, easy to get to the other side of Arno and train station.

Great location and the place itself was great. We did not realize that breakfast wasn’t free, but everything else was worth it. Would stay here again!

Hotel staff were very helpful, and I loved the hotel’s proximity to high end luxury shops. The hotel was not far from the train station so it was really easy to access. Room were beautifully decorated ans fridge was fully stocked

Alessandra, and the rest if the staff were wonderful. From directions to dinner recommendations. The one thing I would say to look out is they have an elevator but first you must go up 1 flight if stairs. so if you are unable to walk keep that in mind.i would stay again.

All good.

It was a great price, we enjoyed how close we were to everything. We didnt like how small the shower was and that the room had trouble getting cold.