Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property.

Room was clean but the air conditioning did not work all night. No room service available.

Xxx

Courteous staff

The room allocated this time was not very clean ...carpet very dusty at edges and taps still had water marks, remote control also very dusty

Easy to find , ample free parking, walking distance to a mall

Good

Quiet hotel. Great staff.

The hedge at the driveway exit is very high, blocking the sight. It is not safe. There is a glass splash by the shower tab, about 2 feet wide. It is very difficult to turn on the water. There is no shower curtain, need to hide at the bathtub corner to take the shower so as to avoid splashing water to the floor. In general, the room is clean. The carpet is very clean. A very nice stay.

Felt very safe the whole time I was there!

1 night stay

great place just next to another hotel and signs are not helpful to find it or where to park

The breakfast it was supposed to be until 1030, but they do not replenish anything after 945 and completely cleaned up by 1015. The gym and pool are located in the same room, and you have to get a key and a reservation from the desk if you want to use it. You only get 50 minutes. The best part was the convenience of a superstore and the mall right next door.

Nice hotel, rooms are amazing!!!

Very nice hotel, rooms are amazing!!!

Very clean and convenient, next to a big shopping centre

Everything was excellent, the bed, food, pool. Recommend but is far from the city.

Clean, nice and in a quiet neighbourhood, close to a shopping centre

We had stayed in NH before in Madrid and it was very nice, this one in Bologna does not feel like a 4 star hotel. We booked a family room, they gave us a 2 rooms with connecting doors. The place is listed as family friendly, we had our 3 year old with us and there is really nothing for kids, not even a playground. The room was not very clean, the bathroom had mold in it, the room smelled like someone had smoked weed in it. Breakfast was ok, and staff were great and friendly. The hotel’s restaurant was closed for the first two nights, so imagine arriving with a toddler in the evening and no food available at the hotel. Luckily there are plenty of restaurants around.

Execellent