Great staff and really nice food. Thank you

good parking, good food, nice (if small) pool

Room was ok, quite dated and could do with a refresh but clean overall. There was a party on and kids were running up and down the corridors screaming until the early hours.

Check in process was flawless and room was great. Staff were friendly and courteous.

Clean room and staff

Very clean, very comfortable bed, buffet food was brilliant. We loved our stay.

Yes, it was clean, great use of the swimming pool.

Yes

Yes,and the customer service was great.

The cleaning was okay, but customer care is not much better, as I lost one point.

Very welcoming. Room spotless ,quiet and warm. Thanks

Room was clean, Service was good, Food was good! Very relaxing stay!

Plenty of parking available; quick and easy check-in; clean and comfortable room. I'd have preferred a plug socket or USB port near the bed, but that's a minor quibble.

Shower wasn't good at all. Lucky to get 1 star

The rooms are very dated but exceptionally clean

Parking was easy.

Clean rooms. Family friendly. Good breakfast. Staff were helpful.

Just breakfast was very poor. Everything else really good.

Parking when we arrived was easy, however later on in the evening it was difficult to park as the hotel was full, over the Halloween weekend. Rooms were large, bed comfortable, but the room tea /coffee facility’s were a bit on the sparse side. Ie only 2 tea bags for two people staying over for the weekend. Seating in the lobby is not comfortable and discourages you from staying too long. Bar prices are a bit expensive, as are many hotels. Staff were friendly and very accommodating.

Information provided at check in stated that the restaurant would be open during the week and on a sunday food would be provided at the bar, but for the entire duration the food was only served at the bar, I'm unsure if the restaurant would of had a different menu but given it was a busy bank school holiday week, there would have been the foot fall to open the restaurant as expected. The menu was too limited for my 5 night business stay for me to enjoy the food, and items were unavailable for my entire duration, and there was no option to bill the room for my meals, a payment was required every time unlike at other chains i have stayed at within All. 2 separate days within my stay my key card stopped working, requiring me to return to reception. The 1st instance my replacement key also didn't work, so I had to return to reception again, the staff were friendly but the inconvenience wasn't appreciated. The 2nd day, the delay in entering my room was not appriciated as i was loaded with bags and requiered the restroom and did not wish to use the communal restroom after use the day before as 2 out of the 3 toilets were not left in a pleasent condition, this is a guest usage issue I understand. however having to go back down with my bags to reception when i have already puhed myself wasn't, and for the 2nd day in a row, i was very diapointed, only for the 2nd staff member not surving me to make a joke asking if i was on the correct floor.. Finnaly my final night before an exam, i