Like many of the hotels I've stayed at in Hsinchu City, the majority of the staff speak English. As a westerner, I found the breakfast buffet a little limited in selections for me. But my travel companions didn't feel the same way (I observe Kosher so travel in Asia is particularly challenging food-wise.) The 14th floor has a gym, very nice pool, playroom for young children, and ping-pong table. Central to my customer's location, this property was good value for the cost.

非常棒的住宿體驗,同行有1人吃素.早餐給予協助.另外給一餐盒,太暖心了,真推

房間乾淨，早餐很棒，很多樣式，還有現煮區，新竹特產摃丸、水潤餅等，假日可以吃到12點，可以睡到自然醒，也可以早上八點先去使用游泳池、三溫暖後退房，把早餐當早午餐。14樓小朋友遊樂設施很多，玩水OK，大人SPA也不錯，蠻推薦親子住宿。

The room was OK in size and had good Wi Fi connection but there are zero toiletries not even a small toothbrush or a hair comb. The soap and shampoo they have is awful it smells really bad. I arrive in the evening after a long flight and had to go out to a local 7/11 to buy body wash and shampoo, tooth brush and a comb. I have been to many cheaper hotels with much better supply of essentials, like drinking water and all the needed toiletries.

good to overnight. recommend to stay

no window to outside l, feel a bit unsafe.

The room is not ready when we arrived at 3pm. Staff said we need a Taiwan Mobile number for her to call us when the room is ready. Come on! This is 21st century! They can contact clients using Whatsapp or Line! The room is quite old but clean. The towels quite old as well. I can see that they are renovating the rooms. Hope will be done soon!

The room was spacious and spotless.

客房空間大，早餐豐富多樣，櫃檯人員有禮貌且用心説明。

Breakfast

房間燈光太暗、浴室不乾凈、入住當天星期日，旅館太吵

It was good enough but no shower curtain in the big bathroom

Staff is very helpful

7/10早上大約9點多左右在大廳服務台的小姐，她非常熱心幫我們叫包車，大車服務九人座，暢遊北埔內灣峨眉山。非常感謝她的幫忙！還有另一位小姐短頭髮，名字好像是兩個字，非常耐心幫我們寄放行李還有check in 下午。她們的服務態度真的很好！給她們拍拍手！新竹福華飯店的早餐也很好吃！游泳池設施也很不錯。唯一的問題是很難叫計程車。謝謝你們！

The room was large and the facility have very nice play areas for the kids with nice pools. However the hotel is a little old it can use some remodeling

Good

服務員反應動作快 服務親切

Family friendly, convenient location, excellent facility

隔音不是很好

great and comfortable