Overall Ratings & Reviews Best Western Plus Burnaby Hotel

The reception staff were very friendly and welcoming. We arrived at lunchtime but check in isn’t until 4pm however we were able to leave our luggage behind reception and go off exploring for the afternoon. Unfortunately there was no rail in the wardrobe although there were hangers so not sure where you would be able to hang your clothes. The heating/air conditioning unit did not seem to respond to the temperature set on the room thermostat and it felt as though the temperature had been preset. The breakfast was the usual spread although one morning there was no 2% milk as they had none in stock. The servers in the breakfast room were friendly and helpful. Housekeeping did a good job every day. The 10 minute walk from the Skytrain feels a long way when walking with suitcases although it is flat.

Very positively surprised by this hotel. The only negative aspect is the motel design which could feel unsafe to some due to the lack of an overall structure around the individual rooms. Otherwise, great place. Not luxurious, but rooms are clean, well maintained and equipped. Breakfast had a wide selection of items, more than other hotels in town. Staff was very friendly and helpful. Plenty of free parking.

Only problem was I had no volume control working on the tv.

Ok

Was good

I give this hotel 4 star only because they tried hard to charge me for parking while the booking included parking. The front desk argued with me for a few min until a senior staff showed up and told her not to charge. The rest of my experience was great.

The staff was very friendly during check-in.

Great hotel and walkable to the sky train

Breakfast was better than I expected, clean and organize

Very spacious and has a great view of the mountains

The room was unfinished due to renovations...should have carpeting not laminate floors as you can hear people walking around in the upper floors. Charged me for parking which is ridiculous at a motel, rude staff.

Could not sleep, was very dirty everywhere. Could hear neighbours talking at a normal volume because of the door between rooms. Hard to sleep when people are talking late but also not fair to ask them to be quiet because the building is not soundproofed well.

Power went out in my room while blow drying my hair and the staff didn’t know how to fix it so had to move to a different room after half hour of hastle at 10pm.

Not good enough for price

Recently updated room, comfortable bed and room was very clean, breakfast was very good. Lots of parking, but now charge $10.00.

It was just ok. They charged extra for parking even the site said free parking

Room was noisy and could hear all the walking around from the room above us. Thermostat to control heating and cooling was broken and parking was limited due to work being done onsite

It was much easier and less expensive than my previous stays at the Holiday Inn Express at Metrotown.

They are in the process of renovationg but did not effect us in the least

Great stay