The staff was wonderful, very helpful and personable.

Beautiful Hotel!!! The hotel is full of history and decorated beautifully. Excellent service all around. Everyone was very friendly. The breakfast was amazing. In a beautiful room and with lots of delicious food. HUGE variety offered. Location was convenient. We walked a lot, but we also had the convenience of a metro station very close.

Old style hotel, spacious room, very competent staff. Location is across the Danube channel but easy walk and great access to public transportation.

Good location for public transport, old interior charm and really good breakfast and other dining options.

The hair dryer did not work.

Breakfast was the worst I've had in Austria, nothing was well prepared. Brown fruit, dry breads, powdered eggs. Room was stuffy and hot even with air conditioning and this was mid October so I can't imagine how bad it would be in the summer. The bed was awful, there was some sort of topper on the mattress that didn't really fit and kept falling off, it was lumpy and really uncomfortable. Also, the soap in the bathrooms was grotesque, it made me feel sick to smell it.

Old hotel with a lot of character. Air conditioning was wonderful in late August. Enjoyed the convenience of having a mini bar in the room with reasonable prices. Breakfast was great. Only a few minutes walk from public transport, various dining options, and ice cream shops. Fun tip...If you do the Hop On/Hop Off bus to tour the city, there are two stops very nearby. That was very convenient, and I used it as my public transportation for two days. I enjoyed my stay and would stay again.

Nice location. Old-world elegance.

The most beautiful hotel! Everyone at this hotel was so friendly and welcoming! Loved it here - felt very safe and easily walkable to the main sites in Vienna. Also this was the best breakfast buffet I’ve ever had.

Good

The restaurant required a reservation for dinner the night I arrived after overnight flight. The bar has a small menu and there was a delicious soup. The breakfast was outstanding.

Great service.

Good hotel, but not great. Breakfast was good and staff were just ok.

close to center of the city, train station..

Very beautiful hotel. Oldest in Vienna. Rainy day but staying inside was ok because hotel was Beautiful.

I had informed the hotel in advance that I have celiac disease its not a lifestyle option but a necessity to have a GF diet. The Celiac options were poor (so only ate breakfast), GF roll was soggy no other option provided (staff didn't seem to understand how to even prepare the rolls adequately) Luckily I brought my own toaster bags & tried to rescue the soggy offerings. No GF biscuit or pastry, for a 4* of this calibre I would have expected a little more effort. I have stayed in many hotels before some provide a small separate area, toaster (bring your own bread etc.) avoid cross contamination gives the celiac confidence. Buffet was ok, day 1 small fruit salad available, after that only canned peaches, (fruit available if you wanted to prepare your own fruit salad), not ideal. Not easy to have an afternoon coffee, snack or drink on the terrace which would be welcome for weary travellers. Toiletry selection poor for a 4* only bodywash and shampoo combined in the shower, for us ladies I would expect shampoo and conditioner at prices paid. Toiletries not replenished when used, perhaps catering more for the business traveller? Towels are a bit tired looking Overall we had a nice stay loved the city of Vienna, hotel was purposeful

Great old world hotel! Excellent staff. I like not being in the city center but close, it’s quieter and lovelier and feels non touristy.

A+ fabulous hotel. Perfect and warm hospitality. Fantastic breakfast. Old world yet cheerful. Love this hotel.

The buffet breakfast was amazing….. staff was nice and amicable. The only thing that you must be mindful of is talking on your phone (speaker mode) late at night. The neighbours will knock on your wall.

This is an older hotel and for the price point was as nice as the 5 star hotel we stayed in. Breakfast was very good and service was excellent. Hotel was clean and very nice