We booked a room from the 10th to the 12th (2 nights). After a very long 7-hour bus trip from Paris, we arrived early in the morning at 5:40 AM on the 11th. I was shocked when the hotel staff refused to give us our room. The staff member kept saying that check-in is at 2 PM, but it was already the 11th and I tried to explain that our reservation had started the day before, on the 10th. We intentionally booked it that way because we knew we would arrive very early in the morning. We should have been able to access the room. Instead, we were refused and had to wait. The staff was rude and not helpful at all. Only after contacting Expedia support did the situation start to move forward. In the end, we were given the room at 11:00 AM. After such treatment and poor service, I believe the hotel should refund us for one night.

Really nice place! This was my first trip to Paris and the staff made we feel very welcome and comfortable. Room was very clean and had three balconies which was amazing. There were nice cafes, restaurants, and pharmacies nearby that was a big plus as well.

It was nice and secure. Kind service

The room was clean. It was really small, and there is no where to put two very large suitcases, but that was the only problem we had with room. We had a lot of external stuff go wrong during this stay, and mostly the staff was really helpful and nice.

Comfortable bed, clean room and helpful staff.

Very nice staff! Always helpful and gracious!

The room was clean the staff were great and friendly the amenities was a little small but it’s a good hotel for people than they probably don’t want stay for too long in paris

Staff are all amazing! Rooms are well Maintained! Very secured gated hotel! We will sure come back! Merci!

Great

Very nice room, great shower, perfect location very quiet very nice staff and very clean. For sure I will come back.

Room was spotless and good value

Clean room Friendly staff Thoughtful & cool design Location Proximity to restaurants, sites and transportation Safety Ability to store our backpacks

Hotel room was tiny. Bathroom was tiny and next to one of the beds. It’s the smallest room I have ever had anywhere. Not cheap either for $173 a night. Elevator only fit one person and one suitcase. Nice neighborhood but I’ve liked every neighborhood in Paris that I stayed in. Wouldn’t stay here again

We enjoyed our stay! It was a good option that was about a 10 minute walk to the metro. There is a gate that locks at night so you feel secure.

Charming hotel on a quiet courtyard. Fantastic location for Montmartre points of interest.

Room doors very heavy and makes noise

Staff was nice and helpful. Good location lots of places walking distance.

This hotel is a great value and very lovely. The desk staff was very friendly. The cleanliness was first rate and consistent. The room was adorable and the location cannot be beat. Short walks to moulin rouge and opera Greiner. The neighborhood is beautiful and full of amazing food, bars, and sights.

Good staff but the room and elevator are too small

Good location - but the hotel condition would require some renovation.