Parking was easy and is based underneath the hotel and has EV chargers including a BP pulse charger. The rooms were of a good standard with plenty of space although the shower had somewhat “rubic cube’ qualities but once on had a good water pressure. Great views from the bar area based on the ground floor. I was surprised that that there was no roof top / upper floor cocktail bar to make the most of the iconic views across the city and the river - a missed opportunity. The buffet breakfast was good value and constantly topped up - served until 11am - check out at 12. The location is really convenient and is only a 10min stroll to the quayside bars and restaurants. Will definitely return.

Good location and room Service at reception was excellent

Room was clean. Parking very convenient. Ideally placed for Gateshead Glasshouse (the Sage) and to walk into Newcastle City centre. Didn't have breakfast there.

Special word to the staff who were uniformly helpful, pleasant and professional

Overall a wonderful stay. The hotel is really clean and well appointed, with some amazing views if you're on the river side of the building. It's ideally located for a short walk into Newcastle, close to the train station and metro too so easy to get to all sorts of places locally. We found the restaurant a little bit overpriced for the quality of the food. For example, the cheese board was £14.50 but it contained far too much, with a huge bunch of grapes and large portions of three different cheeses. I'd rather have paid less for less as it was just far too big a portion. The spa facilities are lovely, but the hot tub is tiny and only really fits 2 so you did have to time your visits to less busy times.

Rooms were tired, reflected in the price I suppose but

Lovely hotel would definitely go again

I stayed here for two nights and could have spent the whole time at the window looking out over the river and at the bridges. A very comfortable room with all the facilities I needed.

Great stay and very clean hotel

Great evening stay

Helpful staff and a wonderfully relaxing experience. Great pool too.

Exceptional stay, as always

Great Hotel with fantastic facilities including gym and pool - the breakfast experience was the best we have experienced! Only down side was that the swimming pool was very busy and had a waiting list - we didn’t know that until we went down to access the pool.

Wi-Fi horrendous to which you have to pay on top? It’s 2026 isn’t it ?

Lovely hotel and great location

The room was clean, secure with controllable heating and there was a safe and iron in the room. There was no fridge in the room, but I was able to keep my drink cold for the morning in the sink filled with cold water. I was able to work on a table at the bar and the friendly staff kept me going with refreshments. It was a shame that Room Service stopped serving on Saturday evening at 11pm. I didn't get back from my meetings until late and I was pretty hungry. Otherwise, this is an excellent and fully recommended hotel. I have stayed here many times and it will continue to be my choice of hotel when visiting Newcastle (although technically the hotel is in Gateshead).

Breakfast was great I have food allergies and they catered for me very well.

Great breakfast, friendly and efficient staff and reasonably priced parking

Great location, rooms clean and modern, breakfast excellent, so much choice Staff very helpful and friendly

The woman who was on reception was brilliant, so friendly and helpful. We had a view of the river which was great and the room was spot on