We loved the hotel! - Great room with comfy beds and good powerful shower. We got two proper double beds rather than than the usual double bed+futon arrangement, so that was great. - Helpful and friendly staff. - Amazing breakfast - Great location - And the kids certainly enjoyed the pool (although it needs an adult to be in the pool with them) - The wife loved the decor, and is now looking to get our house redone...

The hotel location is great (overlooking the river and bridges), lovely big reception and bar. Staff excellent and very helpful. Lovely sized room, clean and well appointed. Only thing i can knock a star off for was the air-con. There was no opening window so i had to have the air-con on which was noisy and pretty ineffective - so a stuffy and uncomfortable nights sleep.

Everything excellent

All extremely good.

Really friendly staff especially the staff on breakfast. Nice rooms. Downside for me was air con was noisy and was tricky to turn off. Still slept well though .

A well appointed modern hotel, ideally placed for visiting Newcastle. However, it is a little understaffed. There's no concierge available to help with luggage so if you are elderly or disabled I'm not sure how you are supposed to manage. Also, several waiting staff had phoned in sick (bank holiday coincidence?🤔) so breakfast was clearly challenging for the excellent staff who were there. Security is also questionable, with no lift security anyone can enter the hotel and get to any floor without a room key. The pool is pleasant but changing area could do with an upgrade. However, the hotel was very reasonable and very popular with families with children. We enjoyed our stay on the whole.

The gym, pool are good. The rooms are ok but the bed was not the most comfortable. Good area, short walk across the bridge to bars restaurants etc.

The staff were so wonderful. They made the stay :-)

Breakfast was good bar great

Clean room, perfect positioning for weekend break

Excellent breakfast. Good selection of items. Room spacious. Excellent location. Great value for money.

Great location near the metro and walk across the bridge to bars and restaurants

The check in was seamless which is great as I was super tired. Everything in the room worked and was well structured.

great room and location.

Restaurant was nice and the server was great! She had great recommendations for food as well as places to visit nearby!

Well worth the money

Our room was amazing with a fantastic view of the Tyne Bridge & river, as requested. Enjoyed our complementary prosecco for Valentine 's Day - a nice touch. All staff were very friendly & made our visit feel special. Thank you so much.

Clean spacious room. Friendly staff. Super breakfast.

Room was spotless, and clean. Excellent value for the quality.

no water provided in the room, room tired and air conditioning wasn't great................. unable to control actual temperature. Tap in bathroom was broken