Lovely hotel in a fantastic location with beautiful views, and the breakfast staff were particularly welcoming and helpful. Unfortunately, the rest of our experience was let down by poor customer service. The reception staff were not especially friendly, check-in took far longer than expected, and we were incorrectly told that our stay hadn't been paid for when it had. We were also never informed that a code was needed to receive the discounted parking rate, which resulted in unnecessary inconvenience. The biggest disappointment, however, was the leisure centre. The staff there were exceptionally rude and unhelpful, which really overshadowed what should have been an enjoyable stay. It's a shame, as the hotel itself has a lot to offer, but the level of customer service needs significant improvement

Stayed in deluxe room, so great view of river and the city. Impressive view at nighttime. Not the best air con but fine enough. Bathroom fairly dated but clean and has everything you need. Well priced for a 4 star hotel. Would be happy to stay there again if in Newcastle.

Very satisfied with the whole experience. Will definitely book again in the future.

Every thing was good ,clean and all staff were very helpful throughout our stay

Lovely stay and perfect location

Nice comfortable stay, friendly staff and we enjoyed the pool and the food and it was really close to town with great views of the city

Hotel on its own was fine , I was coming back into the hotel with a friend and my partner my friend had phoned a taxi as she was staying at another hotel but the concierge at the main entrance with a clipboard refused my friend entry to wait inside the hotel for her taxi disturbingly it was around midnight and my friend was a young lady despite this she was refused entry by this what I can only call a Jobsworth with no concern for a young woman's safety alone in a city she was visiting for the weekend..shame on this person and if he has a daughter who is visiting a city she is not familiar with i hope she is never put in this position considering the amount of attacks taking place on young women these days in the United Kingdom.

This is an excellent hotel in a great location. Check in was easy, the room was really clean and the parking was very convenient and easy to access.

Great location for an easy walk to Newcastle Quayside!

Good hotel. Parking was good, secure and reasonable price for 24 hours. Nice breakfast. Easy stop over for travel.

Well located Spacious clean room Pleasant atmosphere Good swimming pool

Great hotel. Perfect area for us . Also had onsite parking. Breakfast had a food variety and staff very friendly.

Everything was good

Great location for getting into either newcastle or Gateshead. Good views of the bridge. Solid breckfast

This was a very short stay for a family funeral. We turned up early to change and leave our bags at the hotel. The reception checked and said we could go to a room that was already prepared. Fantastic service as meant a quick shower as well before heading out. Great view of the bridges and a nice bar to have a drink at the end of the day

Beautiful setting. The reception area is amazing. Nice room. Friendly staff. Good parking.

Lovely stay, helpful and friendly staff and unbeatable view!

Great breakfast, hotel really clean, staff welcoming and friendly

Great hotel. Breakfast was a little cold unfortunately

Parking was easy and is based underneath the hotel and has EV chargers including a BP pulse charger. The rooms were of a good standard with plenty of space although the shower had somewhat “rubic cube’ qualities but once on had a good water pressure. Great views from the bar area based on the ground floor. I was surprised that that there was no roof top / upper floor cocktail bar to make the most of the iconic views across the city and the river - a missed opportunity. The buffet breakfast was good value and constantly topped up - served until 11am - check out at 12. The location is really convenient and is only a 10min stroll to the quayside bars and restaurants. Will definitely return.