Overall Ratings & Reviews Hotel Bel Azur Thalasso & Bungalows

This is an excellent hotel with free onsite parking, the room is clean and spacious, staff are ok. The food is good. Highly recommended.

We checked into our room and phone did not work and sink and bathtub did not drain. Water was leaking from the toilet button. We changed rooms and we still had a phone that did not work. Therefore, every time we needed anything we had to go to the front desk. Then there was ants in the bathroom. Also, they forgot to place towels in our room. The breakfast was so disappointing. My son saw mold in his bread. The Buffett was not in good standards.

Room was not clean , no water to drink but thalasso is amazing

terrible ! the hotel does not deserve 4 stars !! food is trush, rooms are very old. it should be a 2 stars hotel

Bungalow very dirty ants everywhere toilet had been used and not cleaned tv and phone not working very poor condition

Pros: location, beach pool. Cons: Food options are very average.

The staff are very nice, always ready to help

I recently stayed at Bell Azur Hammamet for two nights, and overall, it was a pleasant experience.

Filthy room, room wifi box not mounted, AC not working, wifi not working, room’s telephone not working at all, safe key broken and safe not functional. We spent two days out of four waiting to be moved to another room. I have videos and recording,, worst experience

The surroundings (nature)

The quality of the service and food has considerably downgraded. The only positive thing is good wifi

It was ok. Service could improve. Took me a while to check in. Room had a funny smell

This is our second stay at Bel Azur. We’d also previously stayed at its neighbour, Sol Azur. and used all the Bel Azur amenities. So it feels like our third stay. We keep coming back because we enjoy the staff and the amenities. We asked for sea views and were assigned room 603 which had direct view overlooking the sea. No impediments… just sun, sand and sea. It was unbelievable to wake up to the sun and sea every morning, and to spend time on our balcony. It is a spacious room, with little bar area - kettle, tea and coffee, and mini fridge. There’s a safe, large wardrobe area, bathroom with a tub (which I utilized for a great hot bath), two joined double beds and a single. We requested, and received, 2 robes to use during our stay. They also were able to provide an ironing board and iron for an hour with a 20dt security deposit. We thank front receptionist, Saber for setting up this room for us. It was really special and we sincerely appreciated it.The room was really well cleaned everyday. We always eat too much when at Bel Azur because there is so many choices. Chef Mehrez made sure to make our stay extra special with special meals and lunch invites. The steak dinner he made for us was phenomenally mouth watering. The servers in the dining room really work hard. We like to make special mention of Wajdi Aljaziri and Mohamed Alhajbrahim both of whom would go out of their way for us. Naz, from animation is so friendly! Great lounge bar staff too. Overall, great stay!!

Excellent staff and service

The personne at the reception was too busy to welcome us properly, he was doing too many things at the same time. He gave us an old and durty bungalow. We complain, and they change us the room the day after,upgrading to see view 1st floor bungalow! We appreciate. The restaurant was good, modern, lot of choice, we appreciate Tunisia dishes! here again the staff was really busy and not able to help you (even when missing a fork!) The beach is clean and amazing! The rest of the hotel was modernized in a good style a part of the reception.

The staff was very rude. Even someone I was trying to buy a drink from was rude. A bartender made fun of me for asking where the towel person was. Our room was still hot even with the air conditioning and they said they'd come with a fan but never did. Don't stay here. It's a joke.

Nice beach and pool. Room was ok, but dated. Buffet was ok, but not great. Enjoyed the shops, hair dresser beauty touch, and cheap gym outside the resort. Front desk and wait staff was friendly.

Lots of things were great about my stay. The food is excellent and the room is comfortable, on the small side for a triple but functional. Pools were clean and staff were friendly. Views were exceptional. On the other side, there was an old pair of underwear left hanging in the bathroom. Too few loungers at either pool with people reserving them and never returning. Long lines for snacks and drinks at the pool (15mins or more sometimes to wait). We also tried to order shisha. Many staff members didn’t know where to go. When we finally found it, we got the price, talked about flavors. When we ordered, he claimed to be completely out of all shisha (why give us the price and the flavors?). Also my sea view room was mostly a garden view with the top right corner of the window showing the sea. That should be called a partial sea view.

Great service and friendly staff. The beach is truly one of the best in the Mediterranean. Super clean. We had lunch at the beach bar and the food was fresh, tasty and delicious. Impeccable service. Will definitely come back.

clean and nice room. they upgrade our room to a suite that was so welcoming. Every thing was good except the information they gave about public transportation, it seemed that they wanted passengers to use taxis only. Also, the taxi service that the hotel called, charged us more than twice and manipulated the taxi meter. We found this out when we got back to the hotel with the other.