Desde que viajó a Torreón e usado 2 veces este hotel , amables son desde el momento que entras al lobby en el escritorio muy amables y rápido la registracion las camas súper confortables todo muy limpio es super grande. Recomendado al 100%

Friendly staff, clean rooms, restaurant is very good. Would definitely recommend this hotel.

A

very nice staff especially fran.

I booked this for 10 days for a child that needed brain surgery. Her surgery was cancelled and the hotel and Expedia both refused to cancel. No one stayed in the room. I have stayed in this hotel numerous times. I have always had a very nice stay here. The staff here have always been very nice in the past. Probably I need to re-evaluate my choices.

I did not sign for breakfast .It was not part of my payment but i suggest complimentary breakfast should be part of all payment but i had a good time nice hotel

Great hotel. Clean and quiet. Great place to stay.

In restoring

Fabuloso!

Awesome

No pool , no email to let us know about no pool in service before reservation .

The hotel is under renovation. Some areas are closed and services moved to other sections. This should be advertised so customer know in advance. The pool which looks nice, was out of service due to maintenance. The pool was one of the main things that draw us to the Crown Plaza, there were no signs indicating the pool closure. customers should be advised in advance.

We have stayed here a few times and always enjoy it. The room is always cleaned well, and the staff is super friendly and helpful.

Berta and Arturo Really made our stay in Torreón special and comfortable. The hotel was beautiful and undergoing renovations to make it even better. The pool was huge, the food was very good, and the service was impeccable. We also were traveling with my mother-in-law who uses a wheelchair and they went above and beyond to help her and make her comfortable. We will stay at the Crown Plaza again!

The only problem is the hot top don't work properly

Muy rica la comida muy cómodas las habitaciones limpias sobre todo

Excelente servicio

Yes everything well done

Confortable

There was no phone on the room, the bathtub was dirty