For a large hotel the staff were very friendly and efficient.

Large room in a quality hotel. Service was a little slack. Car park barrier would not lift and no one available, with delay of several minutes to exit! Good people, but appeared understaffed.

Comfortable stay. Easy for access through Heathrow.

I usually stay at the Lodge - the breakfast is better at the Hotel, but my room was dated, no plug sockets near the bed and the bathroom has seen better days... The Lodge is simpler and more basic, but is so much more modern - and the WIFI is much better !! The room I had (202) was a suite but due to the above was 'average' at best

Location was ideal for what we needed

Really nice and quaint hotel. Conveniently located near shopping centre, restaurants and motorway. Spa facilities were good. Room sizes are great but slightly dated and could be better maintained. Thought out room facilities and amenities really well! Staff were fantastic - really friendly and helpful!

Very underwhelmed at our stay here. Whilst the pool and spa area were nice, you have to pay additional to use just the pool (£30 for a family of 4 or £15 per person). The hotel as a whole is very dated, and check in took 30 mins as check in system is very very slow. Rooms are very cramped, there were 4 of us in a room and barely any space for a cot. Whilst they have the white company toiletries, the bath is super narrow. The food at the parsons restaurant (more a sports bar) was terrible, burger was burnt. Breakfast however was nice (you can order avocado and poached eggs). Overall giving 2 stars as the value is really bad and I won’t be staying here again

We booked a suite. The bedroom and the living room were very tired and needs a lot of work on them to bring to the standard we expect for a four star hotel. The shower is over the bath rather than being a walk in shower. There was no shaving mirror. The sockets in the bedroom need to be next to the bed. It needs to have more sockets for plugging in our telephone and iPads. The Spa is very good. We had massages and made good use of the jacuzzi, steam room and the sauna. The menu for the restaurant and the bar is limited to just a few dishes and the booking system for the restaurant needs attention. We turned up on time and the staff on the door said we had to sit outside! At 8.45pm it was cold and we didn’t have warm clothing with us. After several minutes we were shown to a table inside. There were some tables that were empty when we arrived and never got filled. We enjoyed our stay but we had a few little niggles.

No heating at all in the room and the restaurant food was terrible

Lovely stay, except the air con was not effective in room so had a sleepless first night, then after being offered fans had a better second night’s sleep.

We have been going back to this hotel for the last 6 years and it never disappoints, staff very friendly and the hotel facilities are excellent. Definitely recommend a visit 💕

Great nights sleep in room 104. Surprisingly quiet for a ground floor room next to the car park. The fridge in the room is also really handy. Couldn’t fault it and would definitely recommend/stay again.

This is a reps place. pointless for a romantic getaway. The food was dreadfull!

Very spacious and clean room with excellent amenities provided and friendly staff

Super

Lovely solo stay! I was greeted by a lovely lady at reception who very helpful and polite when checking me in! I paid £15 for the weekend to use the spa facilities (which i was made aware of at when booking) it was 100% worth the extra money! The spa was lovely and it was very clean! The jacuzzi was actually lovely and hot! The room was lovely and clean, the fresh milk and water was an nice added extra! The bathroom was a little dated but nothing wrong with it. I had a lovely meal in the grill restaurant on the first night, again the waitress service me was very polite.

Reasonable price. Pool and spar should be in the price! But not complaining as the building n room was really nice. Room was really clean best hotel ive stoped in so far.

Really nice experience with my family on a mini break. Super friendly and helpful staff and the Spa was lovely. Food and drink options are great, room was nice and the breakfast experience was first class with so much choice.

The staff were friendly and helpful. The room was clean and spacious. The decor was a little tired but overall we had a great time and would stay again.

Very nice stay convenient location