Very good. Much nicer rooms than expected. Felt like on check in we weren’t told some information like restaurant closing days and pool towels but generally very good

All staff very polite and welcoming. Lovely hotel, built into side of a hill so a lot of steps. Not massive of lifts so not great if you can’t do steps but otherwise it works so well as everything so spaced out so nothing crowded. Sun beds available all day, no getting up at early dawn! Buffet not crowded, good variety. Nothing really around except for the beach so stay in hotel - Lovely views and lots of seating to sit and chill

The Junior Suite and balcony were very spacious and comfortable. However, the breakfast selection was exactly the same every day, and the cocktail offerings were limited and often seemed watered down. The Privilege check-in experience was disappointing, as it consisted of only a small desk located next to the main reception rather than a dedicated area. There was also no exclusive pool area for Privilege guests, with only one dedicated restaurant available. Additionally, we were never informed—and there was no visible signage—that beach chairs cost an extra €10 per day. Overall, while the accommodations were good, the amenities and service did not meet the standards I would expect from a 4-star hotel. In my opinion, this property is more comparable to a 3-star hotel.

Clean room, top staff.

I stayed in a newly renovated Privilege Room, which had access to a private lounge and restaurant offering à la carte menus and breakfast options each day. This add-on was a nice touch and provided a quiet place to enjoy meals away from the busy buffet restaurant. I also liked the spa and the range of treatments. However, all the beaches surrounding the hotel (including the hotel beach at Playa Esmeralda) attract nudists. I found this to be very unpleasant.

The entertainment was excellent especially Wajde in the animation team. The neds and pillows were really comfortable, but the shower was lacking power. Food choice was limited as was the drinks at lunch and dinner, the waiters were polite and friendly unless you asked for a second drink, you couldn't self serve which was an inconvenience

Lovely food, quite beautiful hotel, staff more than okay. We had all inclusive for a week and i genuinely recommend this to anyone. Not much to do around it apart from going to beaches, but such is the landscape of the island. For relaxing, soaking in the sun it's more than perfect.

Convenient location, offers typical larger all inclusive experience.

Always a excellent stay at this property

Wonderful island.

Here for a one week break and deliberately chose it for reasonable access to Cofete and the beaches around Esmeralda. The drive down from the airport was very easy and finding the hotel was a dawdle too. Food was good and varied, as was the drink. I did feel they were slightly understaffed at times particularly at peak meal times. I would however return, and recommend it to others.

The food was excellent. The pool and pool bar was excellent. The room was comfortable though faces the carpark and had a blocked toilet for 2 days. Checking in and the reception staff were very inadequate. They kept us waiting for an hour to get our room. Wanted loads of pointless information off us when they already had our booking reference and passports we then had to wait another 30 mins for someone to show us the room we could of easily found ourself and then he hung around obviously waiting for a tip???? Two days into our stay after revcirving full payment off us they asked us to reception again to go through all the tedious checking in again because they missed something. I had to tell the confussed girl to do it herslf as i was having breakfast and want nothing more to do with them. After that it was meraculasly all forgotten . I think they need some training put in place as i heard from other people having the same problem with them. I have been to many hotels and never spent more then 15 mins at reception checkong in.

The hotel was very nice. Staff was over worked. Entertainment was awful

Abbiamo soggiornato in questo hotel dal 10 al 24 agosto in vacanza di coppia. La struttura è in una posizione molto tranquilla dell’isola e questo ci ha permesso di fare una vacanza rilassante, inoltre è un punto ventilato e quindi c’è un clima molto più gradevole rispetto ad altri punti dell’ isola. La struttura è organizzata e molto pulita, lo staff è stato molto efficiente sopratutto Gerardo e Maite che hanno dimostrato professionalità ma anche gentilezza. La camera vista mare come la struttura è stata tenuta sempre molto pulita. Le 4 stelle di valutazione sono per la mancanza di acqua a cena per la mezza pensione e per lo scarso intrattenimento serale, ma questo è un gusto personale. Nel complesso una bellissima vacanza, ci torneremo

There is a lovely beach within walking view of the property. The staff were friendly. The hotel was beautifully presented. It was in a quiet location. The entertainment was good.

We went for a complete chill out and that is what we got. Very quiet which is what we needed. Be prepared very windy.

Nice location

This was our fifth time to stay in this fabulous hotel. Standards remain high and the staff are superb

Very laid back, very relaxed feel. Food was 10/10. In a good location with amazing beaches not far away.

A