I received a very warm welcome when I arrived, and the staff and service were e excellent, and my room wonderful. And, the location was great.

We stayed in the adjacent apartment building. Perfect for our young family. The rooms are amazing and the rooftop pool with views of the Cathedral is incredible. Our kids were in the pool every day. Tomas on the door and Simon at the front desk were fantastic. I e-mailed a couple of times before the stay and got responses right away. This is an amazing team. I will be staying here again on my next trip to Barcelona!

This hotel offers Gothic Quarter style aesthetic and charm along with modern comfort and amenities. The restaurant is excellent, the staff was gracious and helpful, and we really loved the rooftop pool. We especially appreciated the elevator and the generous air conditioning! Highly recommend for a stay in Barcelona!

Hotel is situated in the heart of the Gothic quarter. Very, very historical and charming. Hotel is elegant, artistic, and with all modern conveniences. Outdoor portion of hotel restaurant is in a historically significant plaza. Sitting there sipping wine would in itself be a nice holiday, but, of course, Barcelona is one of the great cities of the world.

Thomas greeted us at the door and made sure everything was in order and handling whatever we needed during our stay. A beautifully appointed hotel in the perfect spot of the Gothic Quarter. When we return to Barcelona, we will stay at Hotel Nero.

Quiet, clean and very close to all interesting museums and cathedrals!

The staff were incredibly friendly, engaging and helpful. Their English was great, and it made visiting smoother as our Spanish is terrible

The staff was so attentive and helpful for our every need. We loved the hotel and the great little spots we found close by!

The desk girls were awesome! The room service was excellent. The porters were over the top helpful. Jasmine the young front desk girl was exceptional. The whole staff couldn’t be more accommodating. Thank everyone!

Stayed in the annex which is quiet and comfortable

An elegant, beautifully curated space with responsive, classic service. Lovely touches like handwritten notes and small complimentary snacks. For those traveling with their furry friends it is pet friendly with a fee and amenities. Enjoyed.

Beautiful hotel. Staff was incredibly nice and helpful. Loved the location.

Fantastic, wonderful service from the staff and the place is visually enchanting

I felt underwhelmed with my stay, I paid a lot of money for the terrace room but it wasn’t worth the price at all. The terrace was overlooked by construction work and during the day I had no privacy as the construction workers would be looking down on the terrace. The terrace was also so bare and not what I’d expect from a five star hotel. The room service was okay but again, nothing outstanding for the price. The saving grace was the service from the doorman. Other than that, I wouldn’t recommend staying here if you’re looking for a luxury experience.

Amazing

The best hotel in the Gothic Zone due to hospitality, walkability & exceptional service by staff, especially the ever personable & charming Thomas & the wonderful female concierge who assisted in booking our restaurant reservations.

Thoma who coordinate my luggage and taxi was terrific and 5 star service. Checking in and out smooth, 5 star.The food was delicious. However, the molten chocolate dessert took close to 45 minutes and was horrible. Much too sweet badly baked and with half a tea spoon of crème fresh. I complained to the waiter. Suggested that he bring it back for the chef to taste as he should be aware of what is leaving his kitchen. It made the dinner experience a disappointment and certainly not what to expect from a Relais and Chateau. I will not be dining at their restaurant agsin. Brings the whole place down. Apart from the dining experience, I would have given staff and a higher ranking.

This is now, officially our favorite hotel ever. From check-in, to perfect rooms thoughtfully prepared, to recommendations of what to do and see, to our delicious dinner and breakfast in the restaurant, we felt incredibly well taken care of. Special thanks to Thomas, who made us feel as though we were guests of an especially gracious and interesting multi-lingual friend. When our taxi to the station was late, he bounded out of the hotel with our luggage to snag us a cab in the street. Above and beyond. Thank you for a wonderful stay.

A gem hotel. Not possible to access with a car if you are driving. There is a parking near by. The staff are really nice and friendly. Nice restaurant as well. Gorgeous lobby.

Incredibly helpful staff, perfect location, amazing space. Stayed with my wife and sone in one of the Neri Apartments and it couldn't have been more perfect. Apartments are a good size, well appointed, clean, lots of closet space, and surprisingly quiet.