Overall Ratings & Reviews Résidence Eugénie

Pleasant and clean stay but very basic - definitely not a 4 star- booked a studio and had bunk beds unless I wanted to make up the sofa bed Also expected to take rubbish to front of property upon check out and strip and bag bed sheets and towel's upon checkout 3 star at best

The location was good, right next to the sea so brilliant views. The apartments were dated but fine for a short stay

Excellent location, great value for what’s offered. Basic but meets expectations. Very very friendly and accommodating staff.

Really good stay. Great location and car-parking!

Hotels.com stated check in was until 6pm (which is early). We arrived before then. Reception closed. Eventually managed to locate a safe box which had key. Great system but no communication before. Room ok. Basic. Asked to strip the bed when left (this is a 4 star hotel). Check out was stated until 11am, but reception only opened at 9am. Wouldn’t recommend.

Great location. Very clean. Stunning views.

The first thing that I noticed was a smell when I walked in. The second was that I'd been in such a hurry booking that I failed to notice the lack of A/C, which isn't pleasant in August (fortunately, my room faced the ocean and had a good breeze) - lesson learned: never book in a hurry (I didn't rate down for this)! What I will rate down for is that the sofa bed in my room was nowhere near as nice as the photos, the bed was only "ok" and the pillows were awful. On the upside, the rooms are very spacious for France, the staff were nice and the pool was good. The free WiFi was fine on a phone, but on my computer, it was so slow that I couldn't even use Gmail. They also have you strip your own bed and empty your own trash, which I found strange. In short, not worth the weekend price paid & for sure not what I'd call 4*

The pictures not the same with the reality ,it’s in this website 4 star but I knew straight away when we check in not like 4 star, and I was right only 3 star with 4 star price .

The hotel was functional but very dated. For the money spent it was hard to realize value. Could improve with remodel and location is nice.

Excellent location with spacious clean accommodation. only one problem for us was the lack of internet access

Nice place, beautiful location and view. Well equipped.

Convenient location to visit the local area. Hotel is casual family style with kitchen. The room we stayed in has probably the largest balcony of the whole complex, we enjoyed tremendously. Watching sunset from our balcony with a glass of wine is extremely enjoyable. Condition of the place is average, there are plenty of supplies of pot and pans without any kind of supplies of soap or sponge or rag for cleaning, minimum supply of amenities for bathroom, only 1 roll of toilet paper for our 3 days of stay. No cleaning service provided. Breakfast was good and inexpensive. Free shuttles right in front the hotel to go into city of Biarritz is very convenient. Swimming pool is very nice and clean. If you are looking for some relaxing time without much services, it is a good place to be. Plenty of private parking near by.

We had to pay 15 euros for a travel cit which i was not expecting. The hotel has an excellent location and the staff were friendly. However the room was more like a budget hostel not a 90 euro room. There was 1 small bottle of water and 2 plastic cups with some sachets of shampoo. The shower was a wet room and the water did not drain so the bathroom was soaking wet still the next day. The tilling in the bathroom had sharp edges and was not very safe. Over all I would compare this to an ibis budget hotel which is fine if the price reflects that but it does not

Our stay was pleasant enough because of the location, by the beach, though we have only partial view. Towels & bed linens were only provided one time. They claim they only change it if you stay more than two weeks, it will cost 9 Euros for 2 clean towels, & for 7 peoples, money is adding up. we stayed 5 - 6 days. We have to do all the cleaning ourselves daily & at the end of stay. No air conditioning, we can not leave the patio door for safety reasons. It would have been good at list every other day or 2 to have clean towels & cleaning as well.

Location is great for place Marbella (quieter beach) and also only a few minutes walk into the town centre, with many cafes and shops/ beaches on the way. It was our third time in Biarritz and the staff were really helpful with local knowledge and booking taxis when needed etc Our room was a studio for two of us but when we arrived there was an extra bed too which was perfect for the two of us staying, as well as bath and a private patio overlooking the sea -even though we were told we didn’t have sea view! It was too cold to go in the pool however the sea views are amazing there and very well protected safety wise for children We will definitely return and can not fault the hotel in anyway

Fantastic location with view of the coastline waves,surfers and sunsets. Large well looked after grassed areas for exercising dogs. Nice pool and sunbathing terraces. Extras crazy golf, table tennis, tennis court Apartment a good size, clean and bright with lovely terrace.Good restaurants are a short walk away.Would have benefited from free internet in all areas not just in reception but the only critism

Efficient and friendly staff. Nice room with everything, practical.

The accomodation was fine; we've stayed in French Residences before and they are never particularly luxurious. However we had a great time because the Residence was in such a good location. We asked for a sea view and it was a lovely view out to sea and down to the Pyrenees.. Lots of lovely beaches in very close proximity and the sea different every day. It was a very nice stroll into the centre of Biarritz but there was also a free bus outside the Residence as well as 2 paying buses which were v cheap. You can get the 10 to E Leclerc for a big shop if like us you don't take the car abroad. There were also shops in easy walking distance. The pool was lovely and there were always enough sun beds. There is a washing machine and tumble dryer in the Residence (not the apartment itself). All the basics in the apartment and a lovely big balcony. You do need to pay for Wifi but worth it if travelling with teenagers. Staff were nice and helpful.

300 feets away from Marbella beach! 1.7km from downtown! Nice view on the ocean! Nice but small loft! Was perfect for a family of 3!

Room was clean and spacious for two people. Came with plates, linen, towels and other kitchen gear. Quick walk to Marbella beach (less then five min) and to a great surf shop to rent gear or take surf lessons without going bankrupt. Downside: We had to buy toilet paper, dish soap and sponges. Wifi had to be purchased seperatly from room fee which comes with added credit card fees if you don't live in Europe.