The rooms were basic and could do with some TLC. All furniture was chipped/peeling, fairly dusty, wallpaper peeling in places. Some marks and yellowing of linens. The bathroom was marginally better. Have stayed in better NH hotels for the same price but location is king.
This was not brought up at the hotel as the reception staff were not interested in customer service. Check in was extremely slow even as the only arriving guests at the time, often stood talking to each other while guests waited, didn’t give relevant information (e.g. where breakfast was or what time).
Breakfast was good, plentiful choices and constantly refreshed as things ran low.
The 3* is pretty much for location and for the bar/breakfast staff. These staff members were brilliant, friendly, and helpful. They should be on reception as the only people interested in being in a customer-facing role. The breakfast staff deserve to be praised and acknowledged by the hotel as their saving grace.