excellent stay - room was spacious and comfortable and the spa was great! (book ahead!) good location to city center as well!

Clean Room. Spa was relaxing but felt a little pricey for certain treatments. Staff was super friendly and accommodating!

Great location, wonderful helpful staff, large comfortable room and free parking.

Luxury stay

The staff was superb. Breakfast amazing. Conveniently located. Again, big shout out to the staff.

Great parking. I did not wish to have breakfast so there should be that option with a cost reduction.

Lovely hotel.. Very nicely presented & all the staff we had any interaction with were very pleasant & helpful - even gave us a free room upgrade upon checking in. Didn't eat in the hotel so cannot comment on the food. Some very nice lounges to relax in on same level as reception. Good parking facilities - above ground or underground.

Rooms were lovely

Excellent hotel, decoration is fresh and well maintained, rooms are great. Staff is great. Will stay again.

Outstanding hotel. We had a lovely stay in a beautifully appointed room. Very clean and comfortable.

Lovely hotel with a bit of an identity crisis - some decor beautiful, some a bit quirky. But great staff and service.

Fabulous hotel which absolutely exceeded my expectations. Faultless.

Room was spotless

Beautiful hotel, wonderful staff

The hotel was OK. I did find it baffling that a hotel that shows photos of access to a pool then requests 25 euro per person to access it and then says it’s a ‘thermal pool’.

We were dissapointed this time as we had stayed a few years previously but the facilities especially the Spa were lacking in particular the cleaniness level very poor plus facilities ie heated loungers in spa area, three not working and the other three luke warm, the water fall wall all covered in lime scale, the chill out room upstairs, floors filthy, the pillowed U shaoed cushions, the grey pillowcases all dirty and not cleaned regularly. The view from this area outside again dirty with light strips hanging off, leaves and unkempt garden ( aware its winter) exposed wires, rotting wooden planters, all very dissapointing plus the over crowding of the spa area, there are 6 loungers but we experienced 9 persons in the zone. The pool area was full of guests and not relaxing for anybody! Bedroom was nice but on entry we had a strong toxic smell in the room, turns out they had resiliconed the shower. The televisión didnt work, a member of staff came up and confirmed it wasnt working but unfortunately no maintenance available and next day was New years eve. There were Gaza protestors outside the hotel also which was uncomfortable also. Overall my review unfortunately is dissapointing which is a shame as the hotel has the potential to be 5 stars all the ways but cleaning & maintenance needs addressing. wall

Room and facilities were really nice. Just doesn’t have the usual feel of a true 5 star like the Ritz Carlton or Four Seasons, but I would definitely stay again when I visit Galway.

The hotel and room were amazing and beautiful, comfortable. Our meet and greet was super friendly and helpful, thank you Jack Murphy!

Staff are friendly and go out of there way to help you would highly recommend it

Most of the staff were gracious, especially in the lounge. the person who checked us in, was not. I found him rude and discourteous. The hotel itself is fine.