We stayed at the hotel for three nights. It is centrally located and easy to get around from there. The hotel is nice and clean, and feels cozy even though it is a bit worn. The staff is helpful and very welcoming. The breakfast was nice - there were many warm dishes, bread, pancakes, yogurt, fruit, granola, juices, coffee, tea and cocoa. We had a room on the 4th floor from which we had a view of both the mountains and the water.

Staff were fantastic! Only challenge was the parking. Do recommend!

This hotel is a bit dated, but is in a great location. Everything worked properly and the staff was friendly.

The building itself is neat, but it requires a fair amount of repair. The beds were almost unreasonably uncomfortable, the rooms were very loud (I woke up thinking someone was in our room with us because I could hear the people above so clearly, they were just walking around) very warm in the rooms, and in 1/2 of our rooms the showers were broken. However, breakfast was good, handy having a bistro in the hotel and staff were kind to hold onto our luggage while we took the train. The town itself was also surprisingly adorable and I wish we’d had more time there! Nothing fancy, but in a pinch it works!

Lovely location, great room for 3 guests.

Housekeeping was not good they just changed our towels but no garbages no bed sheet nothing changed ! I told reception and they apologized us, staff in reception and in restaurant were very nice and polite

Whilst the communal areas were spacious and airy the individual rooms were cramped and suffocatingly hot. The staff were friendly and the food was good. Overall the hotel had a tired feel and needs an upgrade.

Clean comfortable rooms with adequate space. Generally, could do with an update as it’s an old building but it’s kept in good condition for its age. Staff very helpful and friendly and good food.

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Great location bang in the centre of Fort Wiliam with easy walking access to the train station, 24hr laundromat, supermarkets. And for me, a minute's walk to the hospital. Great views to the Loch and Glens.

Breakfast great. Parking no problem. Check in at 3.00 but not ready until 3.30. That I find frustrating whilst understanding the hotel was busy and staff aren’t easy to come by I am sure it could have been better organised as coach party’s arrived much later.

Great location, helpful and courteous staff, clean rooms…but the rooms could use an update.

Great base for Ben Nevis and right next to the town and station. Rooms are a little dated, but the shower was very good. The hotel is very warm as the heating appears to remain on all summer so be prepared for some hot nights which I can imagine are great in summer. Breakfast is a little basic but there is something for everyone there.

Breakfast was very scottish and I love it especially huggis and porridge. I enjoyed staying for 2nights there with my friend. The location was very convenient. The hotel was lovely with some characters. I hope to fix words in front of the hotel which some of them are missing, so I cant read the name of the hotel and feel a bit shame.

Very dated decor and room windows need replacing. Rooms very warm even though radiators off and unable to open windows. Good selection at breakfast but cooked items not hot.

Initial impressions, tired run down, dirty worn out, in need of serious refurbishment. The surprise was this hotel has a 3 star AA rating with a 2026 certificate displayed. The last time this hotel was painted was sometime in the fifties. I have video of torn frayed drapes threadbare room carpet, black mold around shower, peeling paint and strong smelling room air freshener. Windows that wouldn’t close, ground in dirt. Mattresses that felt 60 years old. I wondered whether anyone received any professional training or qualifications. I complained about the windows not closing and to her credit gave me another room without question, however this room had an overpowering room deodorizer in it and wondered what they were trying to cover up. Booking this hotel was a mistake. The sign on the front of the hotel said it all, Lexandr a Otel several letters missing from the hotel name, suggesting neglect. I’m not the first to mention this.

Excellent Hotel ideally located within 5 minute walk of Fort William railway station. Comfortable beds and spacious rooms. Very impressive self service breakfast with everything well prepared and cooked. Reception staff were very helpful and friendly.

Great location and friendly staff. Windows wouldn't open and room was very hot.

Hotel looks good on picture but bed is terribly not comfortable, inside the room it start smell parfume but it’s for hiding the old smell of the dirty carpet. Under the carpet there hole so when you walk in the room you may feel smooth drop. Honestly it’s terrible outside parking is full of paper and broken bottles, breakfast is basic and I feel they reuse the stuff of previous breakfast only beans was good and bread in toaster, I’m not usually not leaving comment for hotel but I paid way too much honestly I feel it was more a guesthouse for backpacker. I prefer warn other people that if the price looks appealing it not worth it.

Värsta hotellet jag bott på och dyraste