This location is not the location in the pictures, the pictures are for the location across the street. You have access to that property but the rooms at this location are smaller and older than those pictures. The staff are great, internet was good enough. Probably would have rated higher if the pictures weren't of the sister location

My power went out randomly one day

Really enjoyed my stay here, the location is great, loved having access to the bigger hotel and also having a more private roof top pool! Only downside was the bar was always closed so could only get drinks at the other hotel. A/C worked really well in the rooms and friendly staff. Overall it was great!

Excellent attention to the customers

It’s our second visit to Casa Susana, location is perfect, with beach beds and umbrellas included. Rooms are modern, clean and comfortable. Staff is kind and helpful. Breakfast buffet is very good. The rooftop pool and view are a perfect spot for sunset! We absolutely loved everything about our stay and will come back!

Not a five star hotel but at lest 4.9. The hotel gives you the flavor of Mexico while being conveniently located near the beach and fantastic restaurant's.

Great place to stay all inclusive was great

Beautiful Botique Hotel. Very Clean. Amazing Pool. Staff is very kind and helpful.

Nice place. Nice location.

Love this place

Pros: Has Ac Clean Rooftop pool is very well kept Cons: 1. Door card needed to be replaced every single day of the 5 days I stayed here which was a hassle. 2. It’s 25 dollars USD extra per person for any additional person per night. That applies to visitors as well. (for us it was an additional 100 USD not anticipated, 2 people total in our room) 3. Our initial room was the superior room which flooded after me and my spouse showered back to back. Maybe 25-30 minutes total. They then replaced our room with a less desirable room not of equal quality. No refund or discount for this. Final thoughts: Meh it was aesthetic in photos but realistically I wouldn’t stay here again. Too much of a hassle

Rooftop pool and added breakfast.

Terrific stay at Casa Dona Susana as always. Lovely room and service at the property and at Los Arcos. It’s always my go-to hotel and resort.

The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.

It would be better if toothpaste and other toiletries are provided.

The buffet is kinda what ever but its a good place to stay

Great staff! We love the location and return every year.

Having adults only, plus all inclusive, plus right in the heart of it all.. could not have asked for more. Say hi to Bendito for us!

Our stay was great and we like staying here, but the rooms are a bit small and definitely need to be updated.

Loved the place. Very beautiful and comfortable! Clean and perfect location to enjoy the area