The hotel is beautiful. However, for the price, I’d expect better service. The staff is not ever enthusiastic. Most of our interactions were lukewarm. Not what I expected. One of the sinks was blocked. Other than that, mostly OK stay.

Staff service in all areas except breakfast room was outstanding. Service at breakfast room was standard. Building with 300 years maintains its glamour.

I had amazing stay mind you I am an easy person to please . Thanks to Attila and Venessa I had amazing stay . For sure I will be back 🙏

My junior king suite with a balcony overlooking the city was false promotion. There were two small, narrow platforms that were more like gangplanks with a view of the building across the street. No room for having breakfast outside and even if there was it wouldn’t have been at all nice.

Simply exceptional. The hotel is stunning, and the service is exquisite.

The room was very regal. The staffs were beyond nice. Everyone went out of their way to help. Dieter and Rafael (concierge) were super helpful. Can’t wait to return for the Vienna Ball!

Magnificent hotel with beautiful decor. Staff was amazing and front desk gave us an upgrade to a suite!

very fresh

Excellent location for museum visits, shopping and restaurants/cafes!

Nice breakfast, very comfy beds

Everything was amazing about this hotel will definitely be staying again Staff are very helpful. Hotel looks amazing. And the beds are super comfy. In a great location

Lovely room. Atila and rest of the staff so friendly. Breakfast outstanding!

Magnificent Hotel with excellent services

Spotless and courteous staff, very professional, excellent service, fabulous hotel,fantastic rooms. Exceptional location. I extremely recommend it.

The room was magnificent, the staff warm, friendly and efficient, the restaurants and cocktail bar highly enjoyable and the hotel was near enough to the city centre sights without being over-run with footfall from visitors. We would most definitely return.

Magnificent

Yes

Beautiful historical hotel. Excellent location. Walking distance to most of major attractions. Very comfortable, nicely maintained and decorated rooms. Very friendly and helpful staff. They are ready to help you with any off your wish or questions. We are extremely happy to be able to stay at such perfect place. Already dreaming of coming back. Thank you for such a welcome stay.

Central location. Luxurious hotel. Clean, beautiful and perfect for a couple's 2-3 day stay in Vienna.

This was one of the most beautiful hotels we’ve ever stayed at. Everyone was helpful and friendly. Great location!